The Window Shutter Company Reviews 

303
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

We had used the Window Shutter Company for a number of shutters for upstairs windows several years ago. Tim installed them efficiently and we were pleased with the result. So now when we decided to h... See more

Company replied

Rated 5 out of 5 stars

Just had a 6 unit shutter installed around a bay window. Easy to contact company in the first instance and prompt attendance for the initial measure and quote. Fully explained our options along with... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Tim very knowledgeable and experienced. Explained everything clearly and with all options available. No pressure to buy or book. Quality products used. Rooms left spotless after f... See more

Company replied

Rated 5 out of 5 stars

We returned to The Window Shutter Company to have 3 more Windows fitted with shutters after our 1st positive experience 8 months ago. They did not disappoint on repeat custom and the team ar... See more

Company replied

Company details

  1. Window treatment store

Written by the company

A family run business specialising in the design, supply and installation of the highest quality made-to-measure plantation shutters. Established in 2012 and covering the South East of England, The Window Shutter Company has built an enviable reputation for providing exceptional customer service, competitive prices and a trusted product range. A full range of shutter blinds are available for any window size or shape and all with a 5 year guarantee. Free home design visits offered, and a full installation service.


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5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Recommended

Lovely to deal with. Knowledgeable, professional and communicative. High standard of workmanship by Tim & Martin and I'm delighted with the result. Would thoroughly recommend.

30 November 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Matt,
Thank you so much for your fantastic review and recommendation. We're delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Great local shutter company

Having had our house renovated we decided on shutters instead of curtains for a more modern look.
We looked at the names out there eg Hilarys but plumped for a local company-Window Shutter Company-who were interested in what we wanted and not just getting a quick quote and money in the bank.They were up front and honest and clear in setting our expectations of an installation date due to delays in shutters being produced and shipped from China.They even provided and fitted temporary blinds at no extra cost!-would any other company do that?
The shutters were duly fitted but unfortunately one had a slight defect so Tim and Liz ordered a replacement again with a clear indication as to when we would receive it and asked that we did not pay remaining balance until received and installed.
From start to finish fantastic service and would happily recommend them to anyone looking for shutters.

18 October 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Jon,
Thank you so much for your fantastic review....we are thrilled that you are so pleased with your shutters and the service received.
We are incredibly grateful for you taking the time to share your experience with others and very much appreciate your kind words. Thank you!
Best wishes,
Liz & Tim

Rated 5 out of 5 stars

Very happy with all the work done and…

Very happy with all the work done and would highly recommend.

15 September 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Andrea,
Thank you so much for your 5* review Andrea. We are delighted that you are so pleased with your shutters and very appreciate your recommendation and for taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Great Shutter Company

This company provided excellent communication throughout the process of fitting my conservatory shutters. The workmanship was of a very high standard and the fitters were polite and highly competent. The shutters themselves look excellent and my fear that they would reduce the light within the room was unfounded. I would highly recommend The Window Shutter Company and would have no hesitation in using them again.

1 September 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Beverly,
Thank you so much for your wonderful review and kind words. We are thrilled that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

We would highly recommend the shutter…

We would highly recommend the shutter company as they look beautiful.
Carole and Roy Benson

2 September 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Carole & Roy,
Thank you very much for your recommendation. We also thought that the shutters looked incredible in your property and are delighted that you're so pleased. Thank you for taking the time to share your experience with others....we really appreciate it.
Best wishes,
Liz

Rated 5 out of 5 stars

Exceptional from start to finish

Having moved to St Leonard's in February 2022 I wanted to use a local company to do the shutters in my home. I found Liz and Tim's company on Google and got in touch. The service was wonderful from start to finish - prompt, professional, knowledgeable & friendly. Tim came for a site visit; gave me great advice and I chose my shutters. They gave me accurate and realistic timelines on when to expect the shutters. When they arrive, Tim & Martin arrived to install over a period of only a few hours. No mess at all, installed perfectly and the shutters are stunning in my living room, second bedroom and dressing room. I couldn't be happier with them. 5 Stars all round.

15 June 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Patrick,
Thank you so much for your fantastic review and kind words....we really appreciate you taking the time to share your experience with others and are thrilled that you are so pleased with your shutters and the service received.
With our grateful thanks,
Liz & Tim

Rated 5 out of 5 stars

The Window Shutter Company are a…

The Window Shutter Company are a fabulous company. From start to finish the level of service is brilliant. When they came to measure up the service was very friendly, honest and professional and the installation process was very slick. Liz was also great at keeping me in the loop whilst we were waiting on delivery. The blinds are excellent quality and have made such a difference to the two rooms that we have them in. Would 100% recommend this company and will almost definitely be using them again. Many many thanks.

29 August 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Rachel,
Thank you so much for your wonderful review and kind words. We are delighted that you are so pleased with your shutters and the service received and very much appreciate you taking the time to share your experience with others. We look forward to hearing from you again should you decide to get any more!
Many thanks,
Liz

Rated 5 out of 5 stars

Amazing service throughout

Liz and Tim have an excellent company here and really offer an amazing service. From the moment we contacted them, to the installation, everything was friendly, professional, but at the same time felt almost like a really personal service. We are so happy with the shutters they supplied and fitted and please avoid cheaper imitations from other companies, you will land up paying in the long run, Liz and Tim’s shutters are amazing, thanks so much!

28 July 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Lee,
Thank you so much for your incredibly kind words - we are so pleased that you love your new shutters and very much appreciate you taking the time to share your experience with others. A big thank you!
Best wishes,
Liz & Tim

Rated 5 out of 5 stars

Good product

Good product - very pleased with the result - everything fitted well and left clean and tidy. We are really pleased with the shutters and service.

8 July 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Mr Gooch,
Thank you so much for your 5* review and kind words. We are delighted that you are so pleased with your shutters and are very grateful for you taking the time to share your experience with others.
Best wishes,
Tim & Liz

Rated 5 out of 5 stars

Phase three completed!

We were so pleased with the shutters fitted in our dining room window that we decided to place a second order to have shutters fitted at all the upstairs windows as well. Well of course we then wanted to have them fitted at the back of the house too and “phase three” has just been completed! We love the shutters. The rooms appear bigger and brighter and more contemporary. Tim and Liz have been excellent all the way through, from the measuring up to the ordering and then the actual fitting with a friendly and professional service from beginning to end.

1 July 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Annette,
Thank you so much for your fantastic review and kind words. We are thrilled that you're so pleased with your new shutters and very much appreciate you taking the time to share your experience with others and your continued custom.
Many thanks,
Liz

Rated 5 out of 5 stars

We are really happy with the shutters…

We are really happy with the shutters The Window Shutter Company installed for us. Their communication was great and it was definitely worth waiting for (with the long shipment times at the moment).

19 June 2022
Unprompted review
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Reply from The Window Shutter Company

Hi Lizzy,
Thank you so much for your great review. We are delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Many thanks!

Rated 5 out of 5 stars

Excellent new shutters!

We ordered a great value set of new shutters for our whole property. The whole process was seamless and very efficient and the finishes product looks great.

13 June 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review. We're thrilled that you're so pleased with your shutters and are very grateful for you taking the time to share your experience with others.

Rated 5 out of 5 stars

High Quality Shutters

Great guidance on what shutters best compliment our home / needs. Excellent and efficient installation. Shutters look fantastic!

11 June 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi James,
Thanks so much for your great review and kind words. We appreciate you taking the time to share your experience with others and are thrilled that you're so pleased with your shutters.

Rated 5 out of 5 stars

Cannot recommend highly enough

Cannot recommend highly enough. The same person who came out to do the initial survey also fitted the shutters and did an excellent job. Good communication throughout ordering to delivery and rooms left immaculate after fitting. Very pleased with the end result.

19 May 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Louise,
Thank you so much for your fantastic review. We're delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Hope you have a lovely weekend.
Liz

Rated 5 out of 5 stars

Excellent customer service and the…

Excellent customer service and the fitting and finish of shutters was wonderful.

15 May 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your 5 star review. We really appreciate you taking the time to share your experience with others and are delighted that you are so pleased with your shutters.

Rated 5 out of 5 stars

This was our second installation

This was our second installation, recently completed. The shutters look great, the installation went smoothly and communication throughout the process, from enquiry to order and installation was superb. Friendly and efficient service from everyone involved.

21 April 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Ann,
Thank you so much for your kind words and wonderful review. We are delighted that you are so pleased with your shutters and the service received and appreciate you taking the time to share your experience with others.
With grateful thanks for your continued custom.
Best wishes,
Liz

Rated 5 out of 5 stars

Amazing company, team and product to do business with.

Cannot fault anything. Amazing from start to finish. From the initial measuring, the excellent communication keeping you informed of delivery dates, the fantastic product, the whole team and the installation. Delighted with my new shutters. Whole house almost done and love them.

20 April 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review and your incredibly kind words.....we really appreciate you taking the time to share your experience with others and are thrilled that you are so pleased with your latest shutters. Enjoy!

Rated 5 out of 5 stars

Window shutters for a bay window

We had shutters supplied and fitted by the window shutter company to a large square bay window. Tim gave superb advice regarding the style of the shutters, the communication was faultless, the shutters took a long time to arrive due all the covid complications but they were well worth the wait. Fitting was quick and very efficient and the finished product is superb. We are very pleased with them.

20 April 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your kind words and review. We really appreciate you taking the time to do this for us and are delighted that you are so pleased with your shutters.

Rated 5 out of 5 stars

Excellent shutters and Fantastic service

As you would expect, when looking to make such a large purchase and have shutters installed at your property, I obtained 4 quotes, including one from The Window Shutter Company.  Tim provided an open, honest and detailed quote and explanation of what to expect and whilst they did not come in at the cheapest price, the quality and service was well worth paying for. At no time did we feel pressured with Tim answering all of our questions.  Liz kept us informed all the way along as to when the fitting would take place. Tim came to fit and you would not have even known he had visited, Tim took every care and attention to ensure the shutters were fitted to perfection and since installing, we have got him back to fit some other shutters on the rest of the property, to complete the whole house.  I have already recommended The Window Shutter Company to several friends and family and would have no hesitation in recommending to others.

31 March 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you SO much for your incredibly kind words and detailed review. As a small family run business, it means so much to us to receive wonderful feedback like this and we very much appreciate you taking the time to share your experience with others.
Needless to say, we are delighted that you are so pleased with your shutters. A big thank you again!
Liz & Tim

Rated 5 out of 5 stars

I would recommend

I would recommend, arrived on time and fitted with no fuss. Left the place clean and tidy. Price as quoted.

14 March 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your recommendation and for taking the time to leave us a review....we really appreciate it!

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