The Window Shutter Company Reviews 

303
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

We had used the Window Shutter Company for a number of shutters for upstairs windows several years ago. Tim installed them efficiently and we were pleased with the result. So now when we decided to h... See more

Company replied

Rated 5 out of 5 stars

Just had a 6 unit shutter installed around a bay window. Easy to contact company in the first instance and prompt attendance for the initial measure and quote. Fully explained our options along with... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Tim very knowledgeable and experienced. Explained everything clearly and with all options available. No pressure to buy or book. Quality products used. Rooms left spotless after f... See more

Company replied

Rated 5 out of 5 stars

We returned to The Window Shutter Company to have 3 more Windows fitted with shutters after our 1st positive experience 8 months ago. They did not disappoint on repeat custom and the team ar... See more

Company replied

Company details

  1. Window treatment store

Written by the company

A family run business specialising in the design, supply and installation of the highest quality made-to-measure plantation shutters. Established in 2012 and covering the South East of England, The Window Shutter Company has built an enviable reputation for providing exceptional customer service, competitive prices and a trusted product range. A full range of shutter blinds are available for any window size or shape and all with a 5 year guarantee. Free home design visits offered, and a full installation service.


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5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent shutters

This is the 2nd time we’ve used Liz and Tim for a window shutters. Excellent company, always keep you informed of delivery times and updates on shutters and really good quality shutters and installation.

5 October 2023
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

A huge thank you for your 5 star review and kind words. We are really grateful for you taking the time to share your experience with others and are thrilled that you are so pleased with your shutters.
Thank you for your continued custom.
Best wishes,
Liz

Rated 5 out of 5 stars

Great Care Taken

What impressed me most was the care taken to fit the shutters neatly into the irregular recess

28 August 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Alastair,
Thank you so much for your 5 star review. We appreciate you taking the time to share your experience with others and are delighted that you are so pleased with your shutters.
Best wishes,
Liz

Rated 5 out of 5 stars

Highly recommended

I cannot recommend this company enough. My shutters are absolutely beautiful. Both Tim and Liz made the whole process completely stress free.
Excellent communication with regular updates, excellent quality and workmanship.

10 August 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Lisa,
Thank you so much for your fantastic review. We are thrilled that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Thanks again....we hope you enjoy your new shutters!
Best wishes,
Liz

Rated 5 out of 5 stars

Ecstatic with our new shutters!

Both Tim and Liz have been a delight from the outset from initial quotation to final installation of our new shutters for our bay window. We were kept well informed throughout the process, when the shutters were made, to when they were shipped to their arrival in the UK.

Tim and Martin expertly carried out the installation, they were clean and tidy.

I’d like to congratulate Tim and Liz for their passion and outstanding customer service.

Love our new shutters and they let in so much light compared to the previous curtain rail system we had before.

12 July 2023
Unprompted review
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Reply from The Window Shutter Company

What a fantastic review.....thank you so so much for your incredibly kind words.
We are thrilled that you are so pleased with your shutters and the service received and very much appreciate you taking the time to share your experience with others.
We hope you enjoy your new shutters. Thank you again.
Best wishes,
Liz

Rated 5 out of 5 stars

Fitting of wooden window shutters

Excellent service from start to finish by both Tim and Liz. Very professional company with highly efficient, clean and detailed work standards. We are extremely satisfied with our shutters and would not hesitate to recommend The Window Shutter Company.

1 June 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Sharron,
Thank you so much for your wonderful review and kind words. We are thrilled that you are so pleased with your shutters and very grateful for you taking the time to share your experience with others.
We hope you enjoy your new shutters and thank you very much for your business.
Best wishes,
Liz

Rated 5 out of 5 stars

Tim explained the options really well…

Tim explained the options really well and helped me choose the right product. The fitting was quick and very well done. They look great.

30 May 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Jack,
Thanks so much for your 5* review and kind words. We're thrilled that you're so pleased with your shutters and very much appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Brilliant company to deal with and…

Brilliant company to deal with and their service is very personal and friendly, you are treated as friends rather than customers.
Good quality shutters and workmanship on the installation.
Would highly recommend this superb company.

22 May 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Dave,
Thank you so much for your fantastic review and very kind words. We really appreciate you taking the time to share your experience with others and are delighted that you are so pleased with your shutters.
Best wishes,
Liz

Rated 5 out of 5 stars

Highly recommend The Window Shutter Company

The staff are very professional and friendly. They do a wonderful job and work very cleanly. We are very happy with our new shutters.

20 April 2023
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your fantastic review and kind words. We're thrilled that you're so happy with your shutters and very much appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Excellent Plantation Shutters

Very helpful and professional company to deal with. I used them previously at my old property so I knew I would be getting an excellent service.
Competitively-priced plantation shutters ordered and installed.
Tim and Martin expertly fitted my shutters. They look fabulous and are of excellent quality.
Clean and tidy workers who respected my property while working.

19 April 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Catherine,
Thank you very much for your wonderful review and kind words. We are delighted that you're so pleased with your shutters and very much appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Recommended to us, now recommended to you.

I have never, ever, written a recommendation in my life, but I am making an exception for The Window Shutter Company, and will be posting this message on a number of sites so more people get to know of them. If you want shutters, I can’t think there would be a better company out there who would be a match for Tim and Liz.

29 March 2023
Unprompted review
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Reply from The Window Shutter Company

Hi David,
Thank you so much for your fantastic review and kind words. We really appreciate you taking the time to share your experience with others and are thrilled that you are so pleased with your shutters and the service received.
Thank you again.
Best wishes,
Liz

Rated 5 out of 5 stars

Superb Company Beautiful Shutters

This company is superb from
beginning to end. Highly professional and clean. Liz and Tim are fantastic, great at communication and keep you informed at all times regarding installation. The shutters are beautiful. It’s the second time I’ve used them and would highly recommend to anyone thinking of having shutters to give them a call, you won’t be disappointed.

21 March 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Vikki,

Thank you so much for your wonderful review and kind words. We are thrilled that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.

Best wishes,

Liz

Rated 5 out of 5 stars

I like the fact that Tim views the job…

I like the fact that Tim views the job and does the job and does a very good job indeed. He was happy to deal with a few unexpected problems. A very pleasant experience from start to finish.

8 March 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Janet,
Thank you so much for your 5* review and kind words. We're thrilled that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Best wishes,
Liz

Rated 5 out of 5 stars

Very professional Shutter company

Excellent service, great communication throughout. Fitting was skilled, professional and rooms were left clean and tidy. Shutters look great, we are so pleased with the finished result.

22 December 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Thank you so much for your fantastic review & kind words....we are delighted that you are so pleased with your shutters and very much appreciate you taking the time to share your experience with others.

Rated 5 out of 5 stars

Installation of new Window Shutters

The Window Shutter Company always offer a first class service from initial enquiry, through to quotation and installation
Tim and Martin are highly skilled tradesmen who are polite, friendly, punctual and treat our home with the utmost respect- they clear as they go leaving no mess
The quality of work is excellent, and we are returning customers having used Tim several times now- we would really recommend them

31 January 2023
Unprompted review
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Reply from The Window Shutter Company

Hi Maureen,
Thank you so much for your wonderful review and kind words. We really appreciate you taking the time to share your experience with others and are delighted that you are so pleased with your shutters.
Thank you for your continued custom.
Best wishes,
Liz

Rated 5 out of 5 stars

(Sh)utter satifaction!

Shutters are a big step up from curtains, stylewise, but also psychologically and financially if you've never had them installed before. So you need a company that gets them right, at a good price. The Window Shutter Company does both. I chose them over much more local companies because of previous good reviews on Trustpilot, and they lived up to those. I got a swift response to my original query from Liz, a clear description of my options, an attractive first estimate, which was later reduced when Tim came for an on-site assessment, and a good idea of the timeline for the job (rather extended last year by delayed shipments from China). Tim and Martin turned up promptly on the agreed date and had the job beautifully finished before lunchtime, cleaning up as they went. With the information and guarantees Tim has given me, I have the confidence that my shutters will do great service for years to come, if properly treated and maintained. I'd like to add my voice to those on Trustpilot strongly recommending them. Even if you live well away from their base in Wivelsfield, they cover the South and South East from Margate to Salisbury, and South London to Brighton. It will cost you nothing to pick up the phone, send in some pics and measurements of your windows, and get a quote.

11 January 2023
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Michael,
Wow! Our sincere thanks for your wonderful review and kind words. We are so grateful for you taking the time to share your experience with others and are thrilled that you are so pleased with your shutters and the service received.
We very much hope that you enjoy your new shutters.
Best wishes,
Liz

Rated 5 out of 5 stars

The customer service was and product our excellent.

The customer service was excellent, we were kept up to date at all stages of the order. Liz And Tim we’re friendly, professional and a pleasure to deal with.
Our shutters look beautiful. Tim has done a great job and ensured we knew how to maintain them. I would happily recommend their company.

6 January 2023
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Gill,
Thank you so much for your great review. We are thrilled that you are so happy with your shutters and the service received.
We really appreciate you taking the time to share your experience with others. Thank you!
Best wishes,
Liz

Rated 5 out of 5 stars

Happy customers

Really pleased with the window shutter company. They were very professional and efficient and our Shutters came quicker than originally expected. Tim and Martin have done an amazing job fitting them and were very friendly would highly recommend

21 December 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Kelly,
Thank you so much for your great review. We're delighted that you are so pleased with your shutters and really appreciate you taking the time to share your experience with others.
Wishing you a very Happy New Year!
Best wishes,
Liz

Rated 5 out of 5 stars

Liz & Tim provide an experienced top notch service.

Liz & Tim are a brilliant team!
Tim discussed all the options in detail so we could choose the best options for us, and for our windows. Once we'd placed our order, Liz kept us posted about the shipping and arrival of our shutters into the UK, and we were booked in for fitting as soon as they knew when they would be docking. All very smooth and easy. They are clearly experienced at this!
We ordered our shutters on 22nd September, and they were fitted on the 21st December, so significantly less of a wait that we thought it might be :)
They were fitted in half a day (4 windows), and we are very very happy with the result. And would highly recommend The Window Shutter Company.

21 December 2022
Unprompted review
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Reply from The Window Shutter Company

Thank you so much for your fantastic review and kind words. We really appreciate you taking the time to leave us such comprehensive feedback and for sharing your experience with others.
We're delighted that you're so pleased with your shutters....we thought they looked brilliant!
Wishing you a very Merry Christmas and a Happy New Year!
Liz

Rated 5 out of 5 stars

Outstanding company and service - Thank you

Outstanding. Excellent company. Tim and Liz are very professional, polite, and knowledgeable. The pre work, survey (measurements) and recommendations for our home was spot on, very clear and helpful, quote again very good, clear, and what stages are needed.

Throughout the process the Window Shutter Company kept us in the loop with the order and progress on shipment and delivery.

Prior to installation day Tim and Liz contact you to ensure you are ready, available and help with information to prepare your windows for application. On installation day Tim and company arrive promptly, know what shutters and kit are needed for each room and crack on very efficiently. They keep all areas very tidy and clean up, also taking all rubbish away with them. The company also don’t leave without giving you advice on how to use the shutters and how to upkeep them for longevity

We thank Tim and Liz for all their help and professionalism. We now have the shutters installed and they are fantastic. Amazing installation, every window is perfect, a game changer for our house, they look awesome.

Many thanks to the The Window Shutter Company Ltd, would highly recommend to anyone.

All the best from Ross and Fi

8 December 2022
Unprompted review
The Window Shutter Company logo

Reply from The Window Shutter Company

Hi Ross & Fi,

Thank you so much for your wonderful review! We are thrilled that you are so pleased with your shutters and the service received.

We thoroughly appreciate your very kind words and for taking the time to leave us such a comprehensive review. Thank you!

Wishing you a very Merry Christmas and a Happy New Year!

Best wishes,

Liz

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