The linen mix bedding is excellent but there was just too much packaging. It looks pretty but I don’t need the cotton ribbon around each item. It is a waste and overall must add to the weight being m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Originally phoned customer service for more info on mattress topper I was considering. They were polite and helpful. Ordered topper and it arrived quickly and well packaged. Unfortunately deluxe toppe... See more
Company replied
Light organic wool duvet. Exceptionally well made, includes pieces on corners to tie duvet to cover so it doesn't move. Soft, warm yet cooling. Very happy with this product. It arrived withing a coupl... See more
Company replied
Love my new wool room mattress topper. It’s great for temperature regulation and also supportive rather than feeling like I’m sinking into a marshmallow. All the duvets, pillows and toppers I have fr... See more
Company replied
Company details
- #38 of 86 best companies in Bedding Shop
- #56 of 115 best companies in Bed shop
- #109 of 227 best companies in Bedroom furniture shop
- #5 of 5 best companies in Sheepskin and Wool Products Supplier
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Easy Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer an easy returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
22k reviews
Asks customers to review
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Excellent Company and Products
From the Packaging, to the Product Quality, it is 1st Class. We bought the Topper, the Protector, and the Washable Pillows, which can be adjusted for Firmness, which is simply Genius. I have been in Garment Manufacturing for over 40 years, so I know Quality Construction when I see it. As we are OAP's , we had to consider carefully the Cost, which for us , is high, but worth every penny we spent. I cannot imagine you can find better Bedding, that feels and works so well as the Woolroom Products.
5 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I Love It!
The pillow came very fast. I love it! I sleep better with it.
4 September 2026
Unprompted review
Reply from Woolroom
We're so happy to hear that your pillow arrived quickly and that you love it! It's wonderful to know it's helping you sleep better. Thank you for your positive feedback.
Best regards,
Woolroom
Absolutely awful experience
Absolutely awful experience. Company is dishonest and unhelpful. I decided to purchase from new pillows from them, and I saw a few reviews saying their pillows are smaller than advertised, so I reached out to them to see if that was true or not. I was ensured that the pillows are the same dimensions as they advertise, and they have not gotten any feedback saying they were smaller.
I receive the pillows, and of course like the reviews said they were much smaller than advertised. They are almost 10 inches smaller length and 8 inches smaller in width than they put on their website, which makes sleeping on them quite uncomfortable. I reached out to explain how I just wanted to receive pillows to be the size they advertised, and it has been a nightmare. First they tell me just to return these and I can repurchase larger ones at a much increased price. I’m not sure how they expect people to just return and not have any pillows . I also don’t understand how they expect people to pay more to get something that’s being advertised on their website.
All I asked for is the pillows that are the same size as they advertise, and they refused to help with this. Total scam, and awful company, definitely avoid!!
3 September 2026
Unprompted review
Reply from Woolroom
Hello,
We’re sorry to hear that you’re disappointed with your purchase, and we apologise for the frustration and inconvenience you’ve experienced.
We do take the concerns you’ve raised regarding the advertised dimensions and the advice provided prior to your purchase very seriously.
Our products are manufactured to the specifications stated on our website, and we have established processes for dealing with any concerns regarding product dimensions or quality. We would therefore appreciate the opportunity to investigate this matter properly, including the measurements of the pillows you received and the correspondence you had with our team.
We sincerely regret that your experience has fallen short of expectations. We value customer feedback and will ensure your concerns are given the appropriate attention.
Kind regards
Woolroom
Reply from Woolroom
Thank you for your 5-star review! We're so pleased to hear you had a positive experience with our customer service team. We really appreciate your kind words and your support of Woolroom.
Best regards,
Woolroom
Brilliant products
Brilliant products. I love my summer wool duvet from this company and treated myself to the mattress protector. Truly excellent. I have a good mattress and this only enhances it. Defiantly improved my sleep patterns.
23 July 2026
Reply from Woolroom
We are absolutely thrilled to hear how much you love your summer wool duvet and that our mattress protector has enhanced your good mattress. It's wonderful to know that our products have significantly improved your sleep patterns!
Best regards,
Woolroom
The ordering process was clear and…
The ordering process was clear and simple, delivery was exceptional arriving within 24 hrs of order.
The product is easy to fit and correct size to fit mattress.
Having used for a week during hot weather keeps you cooler than previous mattress protector.
I feel good value for a top product which is well made and does what it says.
3 September 2026
Unprompted review
Reply from Woolroom
Hello Gary,
Thank you for your wonderful review! We are delighted to hear that you found the ordering and delivery process so seamless and that your mattress protector is keeping you cooler during the warmer weather.
It is fantastic to know you are pleased with the fit, quality and value. We really appreciate your support.
Kind regards,
Woolroom
Bad experience
Bad experience. I bought 600€ in duvets and pillow month ago and still not delivered. I can't wait to see quality as I read few bad comments. Probably asking my money back when they decide to deliver it.
Ordered on 02/08 .... still waiting for my package
3 September 2026
Unprompted review
Reply from Woolroom
Hello Damaris,
We’re very sorry that your order has been delayed, particularly given the value of your purchase. We completely understand your frustration after placing your order on 02/08 and still waiting for delivery.
We take delivery delays seriously, and we also appreciate your concerns regarding the quality of the products. We would like to reassure you that we stand behind the quality of our products and would be happy to address any concerns once your order has been received.
Please contact us directly with your order number so that we can review the current status of your shipment and provide you with an accurate update. We apologise again for the inconvenience and appreciate your patience while we work to resolve this.
Kind regards
Woolroom
Still burning up
I spent over $700 on the Woolroom mattress topper because the reviews were good for the most part and I was really looking for something very good -but this turned out to be so bad I ended up taking it off my bed after just 3 months! And without it everything was SO much BETTER!!! It caused me to get back aches and was not cool as advertised! And the copper coils did absolutely nothing. The company would not take it back so it has been in storage for over 2 years now -and I'm still burning up over it -what a waste! I also bought their pillow which I don't use either because it was hot, too springy and made crunchy noises. I looked at the wool inside and it was brownish black, which I guess is okay, but honestly I wish I hadn't seen it.
2 September 2026
Unprompted review
Reply from Woolroom
Hello Joy,
We’re genuinely sorry to hear how disappointed you were with your experience. We understand how frustrating it must be to invest significantly in a mattress topper and pillow with the expectation of improved comfort and sleep, only to find that they did not meet your personal needs.
We’re particularly sorry to hear that you experienced discomfort and found the products warmer and noisier than expected. Comfort, temperature preferences, and the feel of bedding can vary considerably from person to person, but we take feedback like this seriously and appreciate you taking the time to share your experience.
We’re also sorry that you were unhappy with the outcome when you contacted our team regarding a return. While our returns policy has specific terms and timeframes, we appreciate that this may not have been the resolution you were hoping for.
Thank you for sharing your feedback. We’re sorry that the products did not provide the experience you had hoped for, and we’ll ensure your comments are passed to the relevant team.
Kind regards
Woolroom
Damaged mattress and terrible customer service
Absolutely shocking service from Woolroom.
Our mattress was delivered with no care whatsoever and shoved upstairs in a matter of seconds. It arrived damaged, with what appears to be part of the internal frame bent, leaving a huge bulge across the top. The delivery team also damaged our walls and bannister, leaving paint removed, scuffs and scratches.
Woolroom acknowledged the problem and agreed to replace the mattress, but communication since then has been terrible. I was initially told they were arranging a delivery date, then after repeatedly chasing by email and phone I was told they were waiting for stock. That expected date has now passed and I still haven't heard anything.
I've twice asked for a manager to call me and nobody has. I also sent a formal complaint last week which has still had no response.
I'm now left with a damaged mattress, damaged walls and bannister, and no old mattress as that had already been collected, so I'm currently sleeping on the sofa.
Avoid Woolroom. I wish I'd gone with another organic mattress provider.
19 August 2026
Unprompted review
Reply from Woolroom
Hello Sam,
We are genuinely sorry for the experience you have had. The condition in which your mattress arrived, the damage reportedly caused during delivery, and the subsequent lack of clear communication are all understandably extremely frustrating.
We are particularly sorry to hear that you have been left without a usable mattress after your original mattress was collected. We fully appreciate how unacceptable and disruptive that situation must be, and we apologise that you have had to repeatedly chase us for updates rather than receiving the clear communication you expected.
We also recognise your frustration regarding your requests for a manager to contact you. We can confirm that a manager has emailed you directly, and we are currently awaiting your reply so that we can continue working with you to resolve the matter.
We also appreciate that you have raised concerns regarding the damage to your property and the delay with your replacement mattress. These concerns are being taken seriously, and we want to ensure they are addressed appropriately.
We sincerely apologise for the inconvenience and disruption this situation has caused. We appreciate your patience and hope that, once we hear back from you, we can work towards resolving the outstanding issues as quickly as possible.
Kind regards
Woolroom
Great quality as always.
Great quality as always.
we use these quilts on all our beds now as they are light and comfortable in hot weather and snug in all but the coldest weather, when we just add a nice throw.
30 July 2026
Reply from Woolroom
We're so pleased to hear that you consistently find our quilts to be of great quality! It's wonderful that they provide comfort in various temperatures, being light in hot weather and snug when it's cooler. Thank you for sharing your positive experience.
Best regards,
Woolroom
Misleading warranty
If you buy a sprung mattress topper, you will be under the impression that if it dips more than 2.5 cm before the five years guarantee runs out, then it would be considered a fault. This is not the case. It will be decided that this is the reaction of the filling when the natural movement of sleep because on the topper. this is not covered by the guarantee. Obviously, over two years, the springs and fillings will compress and my dips were almost twice the depth of their cut-off for a fault. If you are under the impression that you will get any money back for this or a replacement topper, you will be as disappointed as I am. So the option is they'll probably only last two years out of the five and they will cost you a few hundred pounds. They are absolutely amazing when you first lie on them but unfortunately the comfort does not last and ultimately I don't think it's worth the money.
31 August 2026
Unprompted review
Reply from Woolroom
Hello Nathanlie,
We’re sorry to hear that your experience with the mattress topper has left you disappointed, particularly after initially finding it so comfortable. We understand how frustrating it must be to feel that the comfort and support have changed over time, especially when you purchased the product with the expectation of long term use.
We appreciate your concerns regarding the 5-year guarantee and the distinction between a manufacturing fault and normal settlement or compression of the natural fillings through use. Our guarantee does have specific criteria for determining whether a topper is considered defective, and changes resulting from normal use, including the movement and settling of fillings, are assessed in accordance with those terms.
That said, we understand that the outcome of your claim was not what you had hoped for, particularly given the extent of the indentation you experienced. We’re sorry that the guarantee process has left you feeling disappointed with your purchase.
We take your feedback regarding the long-term performance and durability of the topper seriously. While natural fillings can settle and change with use, we appreciate that customers expect their topper to provide lasting comfort and value for money.
Thank you for taking the time to share your experience. We’re sorry that, despite enjoying the topper initially, it ultimately did not meet your expectations over the longer term.
Kind regards
Woolroom
Everything they said was a lie
Everything they said was a lie. Buyer BEWARE!
> Said they had the item in stock in the states and it would be shipped and should arrive in under 10 days max. Lie.
> Said they need to contact production and see if it could be removed from production on day 7. LIE never reached back me until it was shipped 4 days later.
> Said I could return any time in 14 days. Mega asterisk - UNOPENED and 50% restocking AND shipping fees.
1 September 2026
Unprompted review
Reply from Woolroom
Hello Elever,
We’re sorry to hear that you feel let down by your experience, and we understand your frustration regarding the information you received about stock availability, delivery times and cancellation.
We take concerns about the accuracy and clarity of the information provided by our team very seriously. We also appreciate that our returns policy, including the conditions and applicable fees, may not have been clear to you at the time of purchase. We aim to make our policies and terms available to customers before they place an order, but we recognise that this does not replace the importance of our team communicating those terms clearly and consistently.
Regarding the communication around your order, we apologise that you were not updated when you expected to be. We understand how frustrating it is to be waiting for an answer and only receive an update after the item has subsequently shipped.
We’re sorry that your experience has left you feeling that you were misled, and we appreciate you taking the time to raise these concerns.
Kind regards
Woolroom
Reply from Woolroom
Hello
We appreciate your positive feedback! We're so pleased you're happy with our product and service. Thank you for your kind recommendation!
Best regards
Woolroom
Great quality, great look!
The product is awesome. It was a 7th anniversary gift, and she loved it! Great quality, great look!
7 July 2026
Reply from Woolroom
Hello
We're so happy to hear that the product was a wonderful 7th-anniversary gift and that she loved it! We're delighted you appreciate the great quality and look.
Best regards
Woolroom
The company has great products
The company has great product, superb customer service and the free return policy allowed us to return a comforter to get a lighter wait one in exchange
7 July 2026
Reply from Woolroom
Hello
We're so pleased to hear you're happy with our product and customer service! It's wonderful that our free return policy allowed you to find the perfect comforter. Thank you for your fantastic feedback!
Best regards
Woolroom
Reply from Woolroom
Hello
We are so pleased to hear that you found the quality great and the ordering process easy. Thank you for your wonderful feedback!
Best regards
Woolroom
Would thoroughly recommend Woolroom duvets
We have bought 3 duvets from Woolroom recently and they are the best duvets ever! The wool keeps an even temperature all over and It keeps you coolish in the summer and warm in the winter. The price is also reasonable for such good quality.
Would thoroughly recommend Woolroom duvets.
7 July 2026
Reply from Woolroom
We're absolutely delighted to hear how much you love your three duvets! It's wonderful that the wool provides such consistent temperature regulation, keeping you comfortable in all seasons. We're also pleased you find the quality excellent and the price reasonable. Thank you for your strong recommendation!
Best regards,
Woolroom
Excellent products…
We have used woolroom bedding products for several years now, excellent quality and very comfortable. Highly recommended
1 September 2026
Unprompted review
Reply from Woolroom
Hello
We are so pleased to hear that you have been enjoying our bedding products for several years! It's wonderful to know that you find them to be of excellent quality and very comfortable. Thank you for your high recommendation!
Best regards
Woolroom
I was experiencing a lot of neck pain…
I was experiencing a lot of neck pain and have bought lots and lots of pillows, never knowing that wool pillows were even a thing.
Very comfortable and snug for my neck and i am happy to have purchased it and will be a customer from now on.
I have been using it for a week i think, maybe less.
1 September 2026
Unprompted review
Reply from Woolroom
Hello
We're absolutely thrilled to hear that our wool pillow has brought you such comfort and relief from neck pain! It's wonderful to know that you're enjoying a snug and comfortable experience. We're so happy to have you as a customer.
Best regards
Woolroom
Beautiful pink linen and cotton sheet
One of my sheets had become thin and ripped. I started looking for something a bit different, and came across this Woolroom linen and cotton sheet in beautiful colours. Ordering was easy, the king-size fits the bed perfectly, and it is the most comfortable sheet I have had!
16 August 2026
Reply from Woolroom
Hello
We are so happy to hear that our linen and cotton sheet has exceeded your expectations! It's wonderful to know that the king-size fits perfectly and provides such comfort. We appreciate you choosing us!
Best regards
Woolroom
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