Originally phoned customer service for more info on mattress topper I was considering. They were polite and helpful. Ordered topper and it arrived quickly and well packaged. Unfortunately deluxe toppe... See more
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Review summary
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Best sleep ever since purchasing the deluxe wool mattress topper for my Queen bed from the Woolroom. I was concerned that it might be too warm as we are having a very hot and humid summer. But it is... See more
Company replied
Great website, easy to use. I bought the super king size mattress topper and mattress protector, it has kept us cool in the very hot weather and looking forward to it keeping us warm in the winter. Bo... See more
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I got the light summer king size duvet and it’s been absolutely amazing! No overheating during the warm nights but still gives me that cozy feeling as I’m not a fan of just sleeping with a sheet, I l... See more
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Company details
- #39 of 87 best companies in Bedding Shop
- #58 of 115 best companies in Bed shop
- #111 of 228 best companies in Bedroom furniture shop
- #5 of 5 best companies in Sheepskin and Wool Products Supplier
Written by the company
Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done naturally.
Better Sleep, Naturally!
Written by the company
- We passionately believe in helping people enjoy the benefits of life changing sleep, naturally
- For anyone who wants to enjoy better sleep, Woolroom is dedicated to providing the right solution that is scientifically proven to promote better sleep, using the incredible natural qualities of wool to help people live healthier, happier lives.
Free Tracked Delivery and Free Returns*
Next working day delivery when ordered before 2pm!
All UK orders will be shipped with DPD Local on a next working day service, when ordered before 2pm. You will receive tracking information on the day of delivery and a one hour time slot for your convenience. We also offer a free returns service for customers within mainland UK.
Contact info
33-35 Pillings Road, LE15 6QF, Oakham, United Kingdom
- 01780 461217 / +1 855 255 4136
- info@thewoolroom.com
- thewoolroom.com
4.6
Excellent
22k reviews
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Reply from Woolroom
We are so happy to hear how much you love our duvets! Your positive feedback truly means a lot to us.
Best regards,
Woolroom
Thinner than...
Waited a while for this due to a reorganisation the company were having. Well worth the wait. Impressed with the quality. It's thinner than I'm used to but appears warm enough. I say appears as it's late summer & due to my age I'm prone to sweaty, warm nights! It should come into its own in the winter! Totally satisfied right now! Thank you!
27 August 2026
Unprompted review
Reply from Woolroom
We're so pleased to hear that despite the wait, you're impressed with the quality of our product! We understand your observation about the thickness and are glad it appears warm enough for now. We're confident it will truly shine in the winter months.
Best regards,
Woolroom
Overall very good
Overall I'm pleased. I ordered 3 sets of the mid range duvets along with pillows and mattresses protectors.
All items seem of great quality and dispatch/delivery was fast and smooth with everything being labeled on arrival. Fab!
The mattress protectors in particular are fantastic, lovely and soft, fully waterproof and fitted the beds well.
The duvets are comfortably and are true to size.
The pillows, although comfortable did feel a little flat and under filled and whilst I appreciate "top up bags" are available, at the price point I really wouldn't expect to have to improve the product myself so loses a star for this.
My only other comment is avoid the offer to sign up to the mailing list, you'll get hammered with all sorts of sales messages as most companies do nowadays, most of which isn't of any interest at all so be sure to unsubscribe ASAP.
Overall though, great products and despite costing more than cheaper alternatives, you get what you pay for. Just a shame about the pillows although easily fixed.
13 July 2026
Reply from Woolroom
We are so pleased to hear that you are happy with the quality of our duvets, mattress protectors, and the speed of our delivery! It's wonderful to know the mattress protectors are meeting your expectations for softness and waterproofing.
We appreciate your honest feedback regarding the pillows feeling a little flat. We understand your perspective on the expectation of a complete product at its price point, and we are taking your comments into consideration as we continuously evaluate our offerings.
We also note your feedback about our mailing list. We aim to provide relevant information and will certainly review our communication strategy based on your experience. Thank you for your valuable insights; they help us improve.
Best regards,
Woolroom
Excellent Quality!
I purchased the Classic Wool Comforter and the Arinta Organic Cotton Comforter Cover a month ago, and I've been very pleased with the quality. I highly recommend Woolroom to anyone looking for well-made, high-quality bedding.
27 August 2026
Reply from Woolroom
We're delighted to hear how pleased you are with the quality of your Classic Wool Comforter and Arinta Organic Cotton Comforter Cover. It's wonderful to know you highly recommend our well-made, high-quality bedding to others. Thank you for your kind words!
Best regards,
Woolroom
You can’t beat it!!
Love my new wool room mattress topper. It’s great for temperature regulation and also supportive rather than feeling like I’m sinking into a marshmallow.
All the duvets, pillows and toppers I have from this company are exceptional. You can’t beat wool and woolroom!
29 July 2026
Reply from Woolroom
We're so happy to hear how much you love your new wool mattress topper and that it provides excellent temperature regulation and support! It's wonderful that all your duvets, pillows, and toppers from us are exceptional. Thank you for your kind words!
Best regards,
Woolroom
Reply from Woolroom
Hello Fiona,
We are so pleased to hear that you found our product excellent and that it was swiftly delivered! Thank you for your wonderful feedback.
Many thanks,
Woolroom
Great choice of beautiful products and…
Great choice of beautiful products and swift delivery.
1 July 2026
Reply from Woolroom
Hello Katherine,
We are so pleased to hear that you found our products beautiful and experienced swift delivery! We appreciate your wonderful feedback.
Many thanks,
Woolroom
Excellent quality!
Excellent quality!
The pillow was a little too firm for my liking, but was easily resolved, I took some of the wool out and kept it if I need to fill up at a later date.
Great customer service!
28 July 2026
Reply from Woolroom
Hello Alison,
We're so pleased to hear you found the quality excellent and that our customer service was great! We understand that pillow firmness is a personal preference, and we appreciate you finding a creative solution to make it perfect for you.
Many thanks,
Woolroom
Every part of my Woolroom purchase
Every part of my Woolroom purchase, from navigating your website, to making my payment, to the frequency of your communications, to the delivery of my neatly packaged duvet was seamless. And the duvet itself is wonderful. At first glance, I was skeptical that it would keep me warm enough, but it turned out to be the perfect weight and comfort level for me.
1 July 2026
Reply from Woolroom
Hello Suzan,
We're so pleased to hear that your entire experience, from browsing our website to receiving your duvet, was seamless. It's wonderful that you're enjoying the perfect weight and comfort of your new duvet! Thank you for sharing your positive feedback.
Kind regards,
Woolroom
This company would again rate no stars…
This company would again rate no stars if possible. After my first negative review regarding the purchase of an expensive mattress pad and being refused the opportunity to return it within the trial period because of deceptive and ambiguous communication, the company asked me to call them to review the situation and hopefully work out a return.
After calling several times, I received a message that they would still not provide me with a return label (which I had to pay for to even begin the return process) and would not refund my purchase. So, I am stuck with an expensive product I can not use and out $270.
This experience has left me beyond frustrated and doubting the safety of purchasing from online companies. Money doesn’t grow on trees and most of us can’t afford to loose hundreds on dishonest, fraudulent companies.
20 August 2026
Unprompted review
Reply from Woolroom
Hello,
We’re very sorry to read your review and to hear how frustrated and disappointed you have been with your experience.
We understand that this situation has been particularly upsetting, especially given the value of the mattress pad and your expectation that the trial period would provide an opportunity to return a product that wasn’t suitable for you. We’re also sorry that, despite your efforts to contact us and discuss the matter, you feel that your concerns were not resolved.
We take feedback regarding our communication and returns process very seriously. We would never want a customer to feel misled or that their concerns were not being listened to, and we regret that this has been your experience.
We appreciate you bringing this to our attention and will ensure your feedback is shared with the relevant team as we continue to review and improve our customer service and returns processes.
Kind regards
Woolroom
Officially, repeat customer for life. ❤️
Since discovering The Woolroom this past summer, I have ordered from them FOUR TIMES (in the past two months)!! My entire bed (and likely, eventually, my entire home one day soon) are covered in their 100% wool blankets and wool filled duvets with Cotton covers. I love this place! They are the most quality wool blankets I have experienced yet—not scratchy, but the perfect weight, with the best temperature regulation through all times of temperature swings (and we’ve had a few in northern Canada here!). The quality of their woven bed blankets is astounding. Thank you for doing what you do Woolroom! Delivery was wonderful, quick and easy. And I cannot overstate the quality of the wool. Such a great company! Thank you, thank you, thank you!
1 July 2026
Reply from Woolroom
We are so incredibly grateful for your wonderful feedback! It truly makes our day to hear how much you're enjoying our 100% wool blankets and duvets, especially the quality and temperature regulation. We are delighted that our products have made such a positive impact on your home, and we appreciate you choosing us four times in such a short period. Your kind words about our woven bed blankets and quick delivery mean a great deal to us. We are committed to providing the best quality wool products, and we are thrilled to know we've met your expectations. Thank you for your continued support!
Best regards,
Woolroom
Reply from Woolroom
We are so delighted to hear that you are looking forward to using your new set! We are confident you will love the comfort of our wool quilts.
Best regards,
Woolroom
Wool pillows
My only complaint is that the pillows go flat quickly. I even bought extra stuffing and it still wasn't enough. For what you are charging people they should come with more wool inside.
1 July 2026
Reply from Woolroom
Hello Cherelyn,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve found the pillows have flattened more quickly than expected, even after adding extra wool. We appreciate your comments regarding the filling, and we’ll be sure to pass this feedback on to our product team as we’re always looking for ways to improve our products and customer experience.
Kind regards,
Woolroom
Plenty of information about the time…
Plenty of information about the time the mattress would be delivered. I was surprised the delivery men asked where we wanted it put!
Very happy with the mattress
30 June 2026
Reply from Woolroom
We're so pleased to hear you were happy with the delivery information and surprised by the delivery team's helpfulness! It's wonderful to know you're very happy with your new mattress.
Best regards,
Woolroom
Very expensive, stitching sub par
Very expensive, and the L shaped pillow I received had several loose threads that I had to tighten to make sure the seams didn't break. For the price paid I'd expect better quality stitching.
Other than that, the pillow has been great for nursing, supports baby (while supervised) for sitting, and is also comfortable to use for sleeping.
30 June 2026
Unprompted review
Reply from Woolroom
Hello Brit,
Thank you for your honest feedback. We're really pleased to hear that you're enjoying the L-shaped pillow and finding it comfortable and supportive for nursing and sleeping.
We're sorry to hear about the loose threads, though. This certainly isn't what we'd expect from our products. If you'd like to, please reach out to our Customer Services team with some photos of the stitching, and we'll be more than happy to take a look and see how we can help.
Best regards,
Woolroom
Very comfortable pillow. I will purchase another for my other home.
Very comfortable pillow, I will purchase another for my cabin.
27 July 2026
Reply from Woolroom
We're so pleased to hear how comfortable you find our pillow! It's wonderful to know you're considering another for your cabin.
Best regards,
Woolroom
Reply from Woolroom
We are so pleased to hear that you are happy with both our products and our delivery service. Thank you for taking the time to share your positive feedback!
Best regards,
Woolroom
I have struggled for a very long time…
I have struggled for a very long time trying different pillows. They all claimed to offer comfort to aid better sleep. I bought the wool duvet first and found it to be all what they described. So i thought i will try their deluxe wool pillows.
I am not disappointed. I find they have kept me cool during this very hot weather. They are so comfortable and they keep their shape through the night. I absolutely love fluffying up the wool when i change my pillowcases. Thank you.
27 July 2026
Reply from Woolroom
Hello Anne,
We are so pleased to hear that our wool duvet and deluxe wool pillows have exceeded your expectations, especially after your long search for comfortable sleep solutions. It's wonderful to know they've kept you cool during hot weather and maintained their shape. We appreciate you sharing your positive experience.
Kind regards,
Woolroom
Woolroom Review – Goods Good, Returns Process Not Customer Friendly
The product itself was absolutely fine and of good quality. Unfortunately, my experience with Woolroom's returns process was very disappointing.
I accidentally ordered the wrong size and contacted customer services to ask how best to exchange it for the correct one. I was advised that Woolroom does not offer exchanges, and that I would need to return the item for a refund and place a new order myself. I followed these instructions exactly: returned the unused item and immediately ordered the correct size.
The returned item was received by Woolroom the day after I handed it to the courier, so I expected the refund to be processed within a reasonable timeframe. When no refund arrived, I chased the matter and was then informed that Woolroom takes up to 30 days to inspect returned goods and issue refunds.
For an unused item that had been received weeks earlier, this felt excessive and left me significantly out of pocket, having already paid for the replacement order. The products may be good, but the returns and refund process is not customer-focused. If you're ordering from Woolroom, be aware that refunds can take a very long time, even when goods are returned promptly and in perfect condition.
25 August 2026
Unprompted review
Reply from Woolroom
Hello Elizabeth,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you were happy with the quality of the product, but we’re very sorry that our returns and refund process left you disappointed.
We completely understand your frustration. You followed the advice provided by our customer service team, returned the unused item promptly, and placed a replacement order, so we appreciate that waiting for your refund while having already paid for the replacement would have been frustrating and financially inconvenient.
We’re also sorry that the timescale for processing your return was not made clearer to you from the outset. We appreciate that, particularly for an unused item received back promptly, the process can feel unnecessarily lengthy.
Your feedback regarding the returns experience and communication has been noted and will be shared with the relevant team. We’re grateful for your comments and hope we can improve this aspect of our service going forward.
Kind regards
Woolroom
I ordered a duvet from woolroom and the…
I ordered a duvet from woolroom and the delivery company DPD says it was delivered, but I never received it. The delivery photo they provided is also fake. The delivery company told me to contact the seller, so I did, but the seller has done nothing to resolve the issue. Now I’ve paid for the item and received absolutely nothing. Please be careful and think twice before buying anything from this seller.
19 August 2026
Unprompted review
Reply from Woolroom
Hello Alex,
We’re very sorry to hear about your experience and completely understand how frustrating and concerning it is to have paid for an order that you haven’t received.
We take reports of missing deliveries extremely seriously, particularly when there are concerns regarding the delivery evidence provided. This is certainly not the experience we want for our customers, and we apologise that you feel you have been left without adequate support while this is being investigated.
We would like the opportunity to look into what happened with your order and the delivery investigation with DPD. Please contact our customer service team with your order details so we can review the case and work towards a resolution.
Thank you for bringing this to our attention, and we’re sorry again for the frustration and inconvenience caused.
Kind regards
Woolroom
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