XSTANCE Reviews 765

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 248 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its quality and effectiveness, noting significant improvements in pain relief, particularly for conditions like plantar fasciitis. Many found the insoles comfortable and supportive, fitting well into various shoes. The customer service is also consistently highlighted as excellent, with people appreciating the quick and helpful responses. However, some customers experienced issues with their orders, including receiving incorrect sizes or having difficulty with the return process. A few people also mentioned that the insoles caused them more pain due to a high arch, finding them unsuitable for their specific needs.

What people talk about most

Product

Consumers find the product to be positive, with many praising its effectiveness in relieving pain, especially... See more

Quality

Clients share positive opinions on quality, with many reviewers calling the product a "miracle" for pain... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent and responsive... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight quick and... See more

Order

Customers had ambiguous experiences with order. While some found the ordering process simple and quick, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had some lingering heel pain even after using corrective insoles that had helped my plantar fasciitis, but hadn’t totally eliminated some heel pain. After about a week of wearing yours, I was basica... See more

Rated 5 out of 5 stars

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the info... See more

Rated 5 out of 5 stars

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt... See more

Rated 5 out of 5 stars

Customer service made it very easy to return my insoles and have them credited back to my account. My husband seems to be doing well with his. I subsequently found out I have a torn gluteus maximus mu... See more


Company details

  1. Foot Care

Written by the company

XSTANCE is the home of radically better footcare. Our mission is simple. To bring you real pain relief results, in record time, without the need for invasive surgery or overpriced physiotherapy.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

765 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Helped plantar fasciitis pain

My plantar fasciitis was flared up again making walking painful, so I thought I'd give these insoles a try. Initially bought one pair to try. After seeing that they help so much to relieve the pain, I bought four more at a special price to put in all of my footwear. So glad I bought these insoles.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Helped with back and foot pain

These inserts helped correct an issue that developed over the past few years, after foot surgery. I felt the difference by muscle soreness in my shins and calf area. I was OK with this due to the information provided with the inserts. I have noticed an improvement in my back and foot pain. I atttibute these positive changes to this product v

17 September 2025
Unprompted review
Rated 4 out of 5 stars

Great product at a good price

Great product at a good price. I liked the money back guarantee, but do plan to keep them. Will most likely order another pair. I would do 5 stars, but the endlessly long videos to get to the checkout and then again after the purchase are really annoying.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

As advertised

The insoles are as advertised but they seem to me to be different than those presented elsewhere and some are much cheaper - sorry.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

This was my second attempt to return…

This was my second attempt to return products I unfortunately was not able to use. Second time was a charm. I emailed my post office tracking receipts and was promptly refunded my money. (First attempt to return items had me fill out a survey asking why I was returning the products, etc. I submitted that form and had no response after two weeks. So I contacted your company again and was promptly told exactly what to do and received my refund. Glad I followed up.)

1 October 2025
Unprompted review

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