XSTANCE Reviews 765

Fast and easy to deal with

I love the products and the customer service! I’m so excited to continue ordering more.

My insoles came damaged but were swiftly responded and replaced and with a little gift. Thank you so much : )

Excellent customer service. Although the product did not work for me due to other knee issues the staff as respectful responsive and help come to fair resolution for both parties. Will recommend you to my friends and family.

Working with Jason was so easy. He was quick to respond and took care of my return without issue

My experience started off as a 1-star. Post office said the 4 insoles I ordered was undeliverable. I sent a picture of my house and address to support to show Google knows where I live and there are no obstacles. Customer service sent the order back out and this time I received 1 pair of insoles instead of 4. I contacted Jason in support again (who was so kind with the errors that happened on my order) and he made sure I had a new order of 4 insoles sent out and a little gift for waiting over a month to finally get my order. Jason's kindness was so over and above anyone I've even dealt with that I have to give Jason 5 stars. (The distribution area needs to up their game but I want to recognize someone who was over and above what you normally get with support). Thank you Jason.

Placed an order online. You guys tricked me with the up-selling. I sent an email canceling the order within 10 minutes. I received no response. 5 hours later I get an email stating that the inserts shipped. They were not shipped. Just a label was created. So you did not honor my request to cancel within 10!minutes of ordering. Conveniently chose to ship hours after I sent a cancelation email, but before answering my request. Very unscrupulous business practices.

Your customer service is awesome. After i made a mistake in my address and noticed my order was returned by shipper, Jason corrected everything and I received my order.

***DO NOT ORDER FROM THIS COMPANY, they don't answer the phone and no way to cancel an order within 24 hours as they claim.**** They purposely did not reply to email or messages until after 24 hours. Very deceitful company.
***Do not believe the reply, I was initially told once someone got to my email after 24 hours, that it had shipped when it had not. Very poor company. Waiting to see on my statement if what they said occurred, actually did.*""

Your representative was completely honest with me when I asked if your product was suitable for my particular issues. Sadly, it was not but hopefully in the future there will be something you can provide.

Great comfortable insoles. My right foot pronates due to a tendon and I lost my arch. So especially for this right foot the insole stabilizes and makes walking more comfortable.

Simple easy order process. I am a repeat customer of XSTANCE. Their insoles are just as comfortable and provide the same amount of relief to my plantar fasciitis as my $400 ones from Podiatrist does!

Xstance was very good about refunding me , when I accidentally had 2 orders. When I received product , immediately but them in my sneakers and wore them , what a difference !!!! My feet didn’t hurt ! Have 3 pairs now .
Would highly recommend them for anyone who has feet issues
Especially those who have fasciitis

I must admit I was very skeptical. Everyone claims their product is the best or it will cure this or that but all bs. I've been using these insoles for just a little while and I had to admit they work. My whole body is feeling better, less pain in my knees, and hips.

I’ve worn the insoles for only a few days. I am able to take longer walks and my feet don’t hurt like they used to. I stand a lot at work and my feet don’t hurt at the end of the day. They really work!

Before I got the insoles, I had significant pain in my left heel. That foot/ankle are definitely "out" of alignment. Since I got the insoles, pain is almost completely gone and since I walk ALOT, I am super grateful. Only thing holding back from 5 star rating is..time. Waiting to be sure foot is healed and pain doesn't return. Thank you

These inserts are amazing! It's like I stumbled onto the product of a lifetime. Thank you so much for this much needed product.