This was a fairly last minute booking on a river cruise, at a very good price. THG really does offer first class tours, first class service, seemingly able to negotiate very good rates. In p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our trip was booked with helpful suggestions and extras requested and accommodated by Ailsa. Due to problems in Middle East our flights were changed and actually turned out better. Our holiday was sup... See more
Company replied
Wow! We have nothing but praise for THG Mandy for the great itinerary to Sri Lanka and the Maldives and Bev for our final leg.Given the problems in the Middle East Bev and the team have been amazing m... See more
Company replied
Booking was easy and always able to speak to the same person Mandy who was very helpful and friendly. We’ve used bigger companies before but everything went accordingly to plan. The tour of S... See more
Company replied
Company details
- #96 of 146 best companies in Tour operator
- #49 of 53 best companies in Cruise Travel Agency
- #141 of 206 best companies in Travel agent
- #54 of 101 best companies in Travel deals
Written by the company
Experienced, creative and on trend, we thrive to provide personalised luxury holidays to a multitude of destinations. We know that the world is a melting pot of diverse experiences and is ready to be explored. We offer holidays from the temples and tigers of Asia, to America’s glittering cities, the pristine white sands of the Indian Ocean and the gigantic skyscrapers of Arabia. Our website features a wide range of destinations and dream bespoke holidays, this is only a taste of what we have to offer. It’s our speciality to incorporate your personal flare and tailor-make your dream holiday. No itinerary is too big or too small. Our World Travel Experts are passionate in providing a personal service whilst providing outstanding value throughout your customer journey.
Contact info
Suite 3 RVB House New Mill Court, SA7 9FG, Swansea, United Kingdom
- 01792 482432
- enquiries@thgholidays.co.uk
- thgholidays.co.uk
4.7
Excellent
186 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to…
Excellent service from start to finish. All my questions were answered promptly. Everyone I dealt with was friendly and helpful. The holiday in India was superb with excellent ground handlers. Would recommend this company
9 April 2020
Unprompted review
Reply from THG Holidays
Hello Jane,
We are glad to hear that you had such a superb time on your Holiday in India. Thanks for the 5 stars.
Thanks,
The THG Team.
After 3 days in Vietnam we were…
After 3 days in Vietnam we were quarantined!
THG were AMAZING in getting supplies to us and arranging ever changing flights back home!!
Bev was in constant communication with us, so never felt alone!!
9 April 2020
Unprompted review
Reply from THG Holidays
Hi Simon,
We really empathise with the unprecedented situation you had to endeavour. It brought us tremendous discomfort to hear that you had to be placed into quarantine in such unpleasant circumstances. We are so pleased that we were able to provide you with our utmost support during this time, and that you are finally home on UK soil.
Keep in touch,
The THG Team.
Great until you need a refund!
I have no problems with Secret escapes and have used them to book some great holidays. However I do have issues with a certain travel agent they use THG, I paid for upgraded seats with Thai airways (£400)and due to the plane being changed my wife and I did not receive an upgrade. THG states they would reclaim the monies paid. 8 months later I am still waiting. Escalated to their manager who after initial contact refuses to reply to any emails. Thai airways also refuse to answer. Use Secret escapes but check it’s not THG supplying the holiday.
29 October 2019
Unprompted review
Reply from THG Holidays
Hello Mr Williams,
Firstly, we would like to apologise for the late reply. It is of our understanding that your refund has been processed through our system. I hope you can understand that the last minute aircraft change with Thai Airways was beyond our control. We are terribly sorry that you had to lose your pre-paid seats, and that the turn-around time for a refund processed by Thai Airways was inadequate. However, we do hope that you enjoyed your holiday experience overall. If you do have any further questions please don't hesitate to give us an email on customersupport@thgholidays.co.uk
Thanks,
The THG Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.