Things Engraved Inc. Reviews 

2,226
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt shipping, wonderful customer service, and the consistently high quality of the personalized products they receive for various special events. Many people also appreciate the exceptionally helpful communication, easy design steps, and the remarkably smooth ordering process from start to finish. Some reviewers were not happy with specific product details or experienced minor delivery delays during particularly busy periods. A few consumers noted occasional issues such as unexpected product flaws, incorrect engraving placement, or design mistakes that required extra attention and caused frustration.

What people talk about most

Product

Customers felt immense satisfaction with their purchases, frequently praising the attractive items, accurate... See more

Order

Reviewers mention positive feedback about order, frequently highlighting the impressive communication, prompt... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders are promptly processed and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction as items consistently exceed... See more

Service

Clients share satisfaction on service, frequently praising the impressive communication, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved purchasing from Engraved and would 100% recommend! The whole process was extremely smooth, and quick! From selecting which personalized items to purchase, to choosing what’ll be on them, and t... See more

Rated 5 out of 5 stars

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for the... See more

Rated 5 out of 5 stars

Amelia was my first contact & was courteous, helpful & knowledgeable about the process. I was reluctant to order online when it involved engraving of names - wondering if it would be correct when it... See more

Rated 5 out of 5 stars

I couldn’t ask for a more perfect Wedding Certificate holder and stand. I am very particular, and it way exceeds my standards. The customer service, communication and delivery was efficient. From... See more


Company details

  1. Gift shop
  2. also in
  3. Baby shop
  4. Childrens Shop
  5. Clothing Shop
  6. Hobby shop
  7. Jewellery shop
  8. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,226)

571 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support and service

Hi Jennifer. You did an excellent job in fulfilling our order of medals for our pickleball tournament. I was both relieved and impressed how you were able to fufil the order to my total satisfaction, and have it delivered properly to my attention, as requested. Well done! Please pass on my thanks; I will definitely be using your company for our next tournament, which reminds me, I’ll need to get in my next order if medals for the start of the week.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Amazing how fast and efficient the whole process was.

They got my item made and shipped halfway across Canada in a day and a half.

They really saved me when I was in a very tight time crunch!!!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

The delivery and colaborative design process was very quick. Great customer service and great products. Would recommend this company and their services to anyone looking for a memorable, personalized gift .

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Another great experience

This is the 4th time in the past few years I've needed engraved brass plates - and each time I've had no issues at all. The staff were wonderful to work with in designing just what I needed and the final products are perfect with fast shipping. Highly recommended. Thank you so much!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Initially did not get my direct email, it went to junk mail, but once I contacted them on the web chat, they produced and shipped my order very quickly

27 July 2026
Unprompted review
Rated 5 out of 5 stars

My experience was phenomenal

My experience was phenomenal. Things Engraved were in contact with me through every step of the process to figure out what would work best to suit my needs. The product was done and delivered within 3 days and looks amazing. I am very thankful for how amazing everyone has been.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

The care

The care, communication, and extra effort, from the staff, deserves 5 stars alone for incredible customer service.
The item I ordered is beautiful. It looks exactly as I had hoped, and arrived on time. I choose to have my order gift wrapped, and it arrived nicely wrapped.
I'll be placing another order with this company, and recommending them to others.
Thank you Things Engraved, for a great shopping experience.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

I cannot say enough good things about this company. I phoned first and the person I spoke with was so helpful and then the emails started. I told what I wanted and the sharing of ideas started. I got EXACTLY what I wanted. The responses were quick and the Canada Post delivery also prompt. My friend who received the gift was thrilled. 100% HAPPY! Highly recommend Things Engraved Inc.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast Service

I reached out to their team to replace a glass I had previously ordered and they were able to help me right away and I received the items fast

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Things Engraved were very quick and…

Things Engraved were very quick and cooperative to make a correction on an order I received. Very professional. And love all the different printed items I have purchased from them. Very reasonable prices and setting the image for free

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service! Fast responses, excellent quality, and prompt delivery every time. This company consistently exceeds my expectations, and I’ll definitely continue ordering from them.

24 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look