Things Engraved Inc. Reviews 

2,233
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 578 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely prompt shipping, wonderful customer service, and the consistently high quality of the personalized products they receive for various special events. Many people also appreciate the exceptionally helpful communication, easy design steps, and the remarkably smooth ordering process from start to finish. Some reviewers were not happy with specific product details or experienced minor delivery delays during particularly busy periods. A few consumers noted occasional issues such as unexpected product flaws, incorrect engraving placement, or design mistakes that required extra attention and caused frustration.

What people talk about most

Product

Customers felt immense satisfaction with their purchases, frequently praising the attractive items, accurate... See more

Order

Reviewers mention positive feedback about order, frequently highlighting the impressive communication, prompt... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders are promptly processed and... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction as items consistently exceed... See more

Service

Clients share satisfaction on service, frequently praising the impressive communication, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I loved purchasing from Engraved and would 100% recommend! The whole process was extremely smooth, and quick! From selecting which personalized items to purchase, to choosing what’ll be on them, and t... See more

Rated 5 out of 5 stars

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for the... See more

Rated 5 out of 5 stars

Amelia was my first contact & was courteous, helpful & knowledgeable about the process. I was reluctant to order online when it involved engraving of names - wondering if it would be correct when it... See more

Rated 5 out of 5 stars

I couldn’t ask for a more perfect Wedding Certificate holder and stand. I am very particular, and it way exceeds my standards. The customer service, communication and delivery was efficient. From... See more


Company details

  1. Gift shop
  2. also in
  3. Baby shop
  4. Childrens Shop
  5. Clothing Shop
  6. Hobby shop
  7. Jewellery shop
  8. Trophy Shop

Written by the company

Things Engraved originally “opened shop” in 1982, with less than a dozen locations across Canada. Over the years, the company expanded into more than 100 retail locations stretching Coast-to-Coast. With changing times came changing strategies, and in January 2020 the company was purchased by online retailer Bloomex Inc., who introduced and implemented a successful online sales model which allowed both existing and new customers the opportunity to order the same high-quality, personalized gifts they have come to know and trust from the comfort of their homes – no need to go to a busy mall. They also reinvented their retail locations into trendy boutique style, retail storefronts offering one-stop mixed-market gift shopping with custom personalization done on the premises. For decades, Things Engraved has been the premier destination for Canadians seeking personalized gifts to mark that special occasion with a custom engraved or embroidered gift that is sure to be treasured. We have also recently started offering sublimation products – a process which allows you to personalize virtually anything! We now offer UV Printing, DTG, DTF and so much more! Under our new leadership, we will continue to offer the best personalized gifts that Canadians want at competitive prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,233)

503 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customized rose-wood & leather key chains for my team

I purchased 11 rose-wood & leather keychains, with my teammates names, and our team name on the other side. Customization and mock-up draft was created and communicated with me quickly (as well as revisions) by email. I chose express delivery and got my order quickly, and I am very happy with the final product.

26 August 2026
Unprompted review
Rated 5 out of 5 stars

I need a lost plaque replaced in a very…

I need a lost plaque replaced in a very short period of time while visiting Ottawa. The company and staff I dealt with were wonderful, everything was easy on line and extremely clear. I asked for their opinion on spacing etc., they gave me a very good solution and within two days I had the replacement plaque, more beautiful than the original delivered to my hotel by 24hr Purolator courier. The plaque was perfect and very reasonable, especially given the short time line.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

I didn’t know you still existed once the stores closed. A friend told me you were online. And am I ever glad she did. Not only are the glasses high quality and beautiful, the engraving was exactly what I wanted and I ordered on a Tuesday and they were delivered to me by Thursday.
I am beyond grateful as they are part of a gift. And now that I know you are online, I will definitely be ordering from you again in the future.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would engrave again

The team was very responsive and easy to work with. My design was followed exactly and I was given the opportunity to approve the proof, which I appreciated. The product arrived very quickly and it's everything I hoped for!

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Custom Logo

I was able to send my logo to them and they responded immediately. The design process was so easy and the customer service was above and beyond. The final product looks unbelievable!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

It was a very quick and easy process

It was a very quick process and great communication/updates. Ordered name plate on Friday afternoon and arrived on Tuesday. The engraving is perfect! Will be ordering some others in the near future, but needed this one quickly for a Military Retirement Ceremony. Highly recommend the whole process

14 August 2026
Unprompted review
Rated 2 out of 5 stars

Not what I had ordered

I was excited to gift this to a friend with a new baby but the experience was long and in the end wasn’t at all what I ordered. Even after multiple mock ups. Although the correspondence was polite and helpful it didn’t come out what I wanted. (Custom baby hooded towel).

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for your professionalism

Thank you for your professionalism, kindness and care in shaping this memorial plaque. You demonstrated patience and well communicated when the original design wouldn’t work on the original chosen material and provided a solution that did. For someone going through the emotional grief that our family is, these skills and courtesy were highly valued. Thank you.

13 August 2026
Unprompted review
Rated 4 out of 5 stars

Custom wine glasses

I really liked being able to email back and fourth to get a mock up of the design and look I wanted. It was an easy process. The answers were quick and helpful, questions were answered and the conversations were productive. The glasses came packaged well and look exactly as expected.

5 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look