review of amazing help from Imran. Thinkmoney's manchester office.... sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie. He is... See more
Company replied
Says what is does on the tin. Helpful to pay the bills by splitting the money coming in towards spending and what is available in manageable chunks. It does as described above instantly without bei... See more
Company replied
Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other... See more
Company replied
Company details
- #31 of 51 best companies in Bank
About thinkmoney
Written by the company
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Written by the company
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Contact info
Orange Building, Media City, Salford Quays, M50 2HF, Salford, United Kingdom
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4.4
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from thinkmoney
Thanks for your kind words. 💙
Is the fact that the advisors they are…
Is the fact that the advisors they are very helpful. Professional and always do a great job my only problem is I think the company need to look into why customers have to wait till after 1am in the morning before money show in ones account when been transfer from D. W. P. but apart from that the service is excellent
12 May 2026
Reply from thinkmoney
Hi Mark,
Thank you for your kind comments about our agents and the service you’ve received. We’re pleased to hear that you find our team helpful and supportive.
We also appreciate your feedback regarding DWP payments. BACs payments are processed overnight and credit anytime from 1am onwards, depending on the sending bank and payment processing times.
We appreciate you sharing your experience with us.
-Ellie
Reply from thinkmoney
Thanks for your feedback. 💙
Easy to use builds Ur credit score and…
Easy to use builds Ur credit score and always friendly staff on hand
8 May 2026
Reply from thinkmoney
Really appreciate your review. Thanks, Emma. 😊
Banking with thinkmoney is so reliable…
Banking with thinkmoney is so reliable and easy to use. The account I use takes full care of my bills leaving a clear account of monies left. I've been with thinkmoney since the very start and never had any issues
19 May 2026
Reply from thinkmoney
Thanks so much. Great to hear you’ve had such a reliable experience and it’s helping you stay on top of your bills. 💙
They understand I’m not technically…
They understand I’m not technically minded and help when they can
19 May 2026
Reply from thinkmoney
Thanks for your feedback, Janine. Really glad the team have been able to support you when needed. 😊
How Thinkmoney has help with managing…
How Thinkmoney has help with managing my
Bills and direct debits
19 May 2026
Reply from thinkmoney
Thanks for your feedback, Denise. 💙
Getting replies ref my survey update…
Getting replies ref my survey update and general accony information since i joined think money i found that i am in more control of my finances than before keep up the good work and i would advice anyone who finds themselces felling they have lost control of there financial situation to contact you and after a few months they will feel the benefit of joining
19 May 2026
Reply from thinkmoney
Thanks for your feedback. Great to hear you’re feeling more in control since joining. 🌟
Satisfied new customer
I’m a fairly new customer, but my experience so far has been great. The app is easy to use and everything is clear. The two-factor authentication on payments makes my money feel safe.
2 May 2026
Reply from thinkmoney
Thanks for your feedback, Connor. Great to hear you’re off to a good start and feeling confident using the app. 😊
I love my think money account.
I love using the Think money app and love my account. It gives me ‘peace of mind’ knowing that all of my payments will be paid on time out of my bills account.
19 May 2026
Reply from thinkmoney
Thanks so much, great to hear it’s giving you peace of mind. 💙
The App is extremely easy to use
The App is extremely easy to use, I feel secure in using it. I have also called the call centre when my mobile was not working and the staff are extremely friendly and helpful
18 May 2026
Reply from thinkmoney
Really appreciate your review. Glad you’re finding everything easy and our team were able to help. 😊
Thinkmoney …
Brilliant way to bank.Easy to use app the budget feature is a fantastic idea allowing you to keep track of your bills and make sure they are paid on time.
19 May 2026
Reply from thinkmoney
Really appreciate your review. Glad the budgeting tools are making managing bills easier. 😊
Think One Money
Simple easy to use account with an app to tell you exactly how much is set aside for bills and spending separately.
19 May 2026
Reply from thinkmoney
Thanks so much for your feedback. 🌟
Reply from thinkmoney
Hi Paul, thanks for the lovely feedback. 💙
dont dislike it iv just not had money…
i dont dislike it iv just not had money to put in it yet
19 May 2026
Simplicity
Very quick, easy and simple to set up.
Had a problem with a vendor trying to take multiple payments but as soon as I informed think money, they took over and sorted things out quickly so I didn't lose any money.
7 May 2026
Reply from thinkmoney
Thanks for the review. Great to hear everything was simple to set up and the issue was sorted quickly. 😊
Reply from thinkmoney
Thanks Chantelle. So pleased to hear this. 💙
The app is simple
The app is simple. I love my think money acct as I have no need to worry about bills getting paid
19 May 2026
Reply from thinkmoney
So happy you’re enjoying the app. 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.