review of amazing help from Imran. Thinkmoney's manchester office.... sadly I am unable to post the full review as am unable to copy and paste directly into here. Stunningly professional service, t... See more
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I spent ONE HOUR on the phone to Think Money this morning the forst 50 mins with one agent who spoke with a foreign accent was WORSE THAN USELESS.....then I called again and got hold of Jamie. He is... See more
Company replied
Says what is does on the tin. Helpful to pay the bills by splitting the money coming in towards spending and what is available in manageable chunks. It does as described above instantly without bei... See more
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Fast effective sign up. Fab bank so far. Smart account is worth the small fee each month if you regularly deposit cash . Cheaper than the percentage they charge for each deposit and you get other... See more
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Company details
- #31 of 51 best companies in Bank
About thinkmoney
Written by the company
thinkmoney is an all-in-one banking app.
For over 20 years, we've helped over a million people with our current accounts, credit cards, and loans.
We’ll help you be your money best with SmartBudget, your personalised in-app money assistant, relevant lending products, cashback & discounts.
Choose from our Everyday, Smart, or SmartPlus current accounts, created with you in mind.
Everyday:
Perfect for daily spending. For those who want more than a basic bank account with 24/7 in-app support.
Smart:
Ideal if you want an end to overdraft fees & charges forever. Make sure your bills are paid on time and know what is safe to spend using your money assistant. 24/7 in-app support. Use abroad for free.
SmartPlus:
Spot on if you want everything that’s included in Smart, plus a little bit more. Saves you money with cashback & rewards on your shopping, eating out, entertainment and travel.
Meet SmartBudget:
In -app money assistant included with Smart and Smart Plus accounts:
Pays your bills on time,
lets you know what’s safe to spend,
plan ahead with a three month forecast, prompts you before things slip.
It's banking done different.
thinkmoney
Written by the company
- Banking made easy
- If you thought all accounts were the same, think again. Anyone can apply - no credit check required. A thinkmoney Current Account delivers three things: transparency, personal service and peace of mind.
Contact info
Orange Building, Media City, Salford Quays, M50 2HF, Salford, United Kingdom
- 0161 779 5000
- research@thinkmoney.co.uk
- thinkmoney.co.uk
4.4
Excellent
8k reviews
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Awful
Awful, account locked payment not made to the payees, no contact from any of the team
Pathetic
22 May 2026
Reply from thinkmoney
Hi Charlie,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We appreciate your feedback and are disappointed to hear we did not meet your expectations on this occasion.
We’d like to look into what happened with your account and payment. Please contact us through the in-app chat, or give us a call on 0161 779 5000 so we can investigate this further and work on this issue for you. - Emily
I’ve had a great experience
I’ve had a great experience with thinkmoney. The app is easy to use, customer service is friendly and responsive, and managing my finances has become much simpler thanks to their clear and intuitive features. I especially appreciate the transparency and the way they help me stay on top of my monthly budget. I would definitely recommend thinkmoney to anyone looking for a modern, reliable, and user-friendly banking service.
23 May 2026
Reply from thinkmoney
We love to hear this positive feedback Cristina, thank you✨
Reply from thinkmoney
We think so too Keith, thank you for your review✨
Honestly informative
Honestly informative, coherent, and very well presented. That's what all of us what and that what you do so well. Well done.
22 May 2026
Reply from thinkmoney
This is wonderful to hear Terry, thank you! 💙
Ana was very helpful very good manners…
Ana was very helpful very good manners any helpful
22 May 2026
Unprompted review
Reply from thinkmoney
Ana will be pleased to hear this lovely feedback, thank you for leaving a review James! 💙
Great and quick customer service
Great and quick customer service. Great and easy app user interface.
22 May 2026
Reply from thinkmoney
Brilliant to hear, thanks for feeding back! 👏
Ana was very helpful with me on the…
Ana was very helpful with me on the help with the app as i need help she's was lovely thank you
22 May 2026
Unprompted review
Reply from thinkmoney
Ana will be delighted to hear this lovely feedback, thank you Heather! 💙
You did not tell me I had to pay for…
You did not tell me I had to pay for the card 3.95 was taken from my account
21 May 2026
Reply from thinkmoney
Hi Katrina,
We’re sorry for any confusion regarding the card fee.
There is no monthly fee with our Everyday account; you only pay for certain services. The £3.95 fee for the card is outlined in the account terms and conditions. You can also find this and other charges on our website under ‘Compare accounts’ in the ‘Current account’ section.
If you regularly use services with additional charges, a Smart or SmartPlus account may be a better fit. These accounts include a monthly fee that covers everyday use, with extra charges only applying in certain situations, such as replacing a lost or damaged card.
Please feel free to contact us through the in-app chat feature if you’d like to discuss this further with an agent.
-Ellie
I have found my account very good I can…
I have found my account very good I can keep track of my transactions so I avoid any problems
22 May 2026
Reply from thinkmoney
Brilliant to hear, thanks for feeding back Linda! 👏
Vicky
Customer service are always there to help
Cornell my advisor provided me with all the information I needed today.
Brilliant. Thank you 🤩
21 May 2026
Unprompted review
Reply from thinkmoney
Thank you for the positive feedback Victoria 💙
Very good
Oh everything went well except face capturing that is was a little bit difficult
20 May 2026
Reply from thinkmoney
Thank you for feeding back Julius 💙
Simple and easy to open and use.
Simple and easy to open and use.. no hidden fees or surprises had no problems so far
20 May 2026
Reply from thinkmoney
This is exactly what we strive for Sharon 👏
Margie the star
A very professional lady named Margie took my call, she was so pleasant in helping me sort the issue I had with my account. Margie you a star, keep the good work up. You deserve a promotion
I was going close my account but because of your professionalism, am stick with ThinkMoney.
20 May 2026
Unprompted review
Reply from thinkmoney
This is brilliant to hear, we will pass this on and I'm sure Margie will be delighted! Thanks for the 5 stars Hussein. ⭐️
Think money are great they have helped…
Think money are great they have helped me sort out my finances over the years and all my bills go into my account for bills that way I know what I have left . It's so helpful. Highly recommend them.
20 May 2026
Reply from thinkmoney
Thank you for taking the time to leave us some positive feedback! ✨
Reply from thinkmoney
We love it too Jemma 💙🩷
Seamless process
Seamless process, makes budgeting easy and complete peace of mind.
Highly recommended.
16 February 2026
Reply from thinkmoney
Simple and stress-free, just what we like! 😊
I have only just rejoined think money …
I have only just rejoined think money I came back because I missed the excellent service I received Julie fairhurst
19 May 2026
Reply from thinkmoney
We're so lucky to have you as one of our customers, thanks Julie! 👏
The company is very professional and…
The company is very professional and the customer care after care is more than 100% and that’s what makes for me.
1 May 2026
Reply from thinkmoney
This is exactly what we aim for Francesca 🤩
Reply from thinkmoney
Thanks so much, Ashley. 😊
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