thinkmoney Reviews 

Amazing customer service

I have recently changed after 20 plus years with my previous bank. Thinkmoney make everything so easy to control, and you can always see what’s happening with your account

Help me keep a eye on my spending and my bills ..I had a breakdown and needed a bank that would help me thinkmoney did this

Very nice i love it

Amazing service all around

Excellent customer service

Had a payment for a lot of money show as pending on my account. I have never heard of the Company so chatted with John. He was amazing and has sorted everything out for me. Brilliant response.

I had a wonderful experience with ana today, she was absolutely helpful and maintained a positive and professional attitude.

My card was used in a fraudulent act in a shop in the trafford centre,I contacted thinkmoney and reported it to a lovely man who went through every step from ordering a new card to closing/freezing my account.Grest customer service at its highest,regards Mike Maher.

Today I have been helped by Normie ,from the Philippines she has gone over and above in her duties
helping me in a complicated set of circumstances I find myself in. I should add I am 75 years old and most things
are difficult for me especially when dealing with an AI bank . I have never had anyone help me from think money like she has .Very patient allowing me to explain this complicated problem with estate agents. I want to add more because it was not just her patience but a true understanding of my situation, she kept assuring me that she can stay talking to me, and did not try and hurry me. after all her help and guidance , today I have managed to complete a new transaction and set up a new direct debit for my rent. A huge weight has been lifted , the agents to who the money is going were not only rude but uncaring . The old agents had no time to help sort this out. Please make sure Normie gets a promotion and pay rise that would please me so much.

Not to be trusted. Operated by capital one and when they're bored they mess with think money account. Capital one blocked my card after 3 happy months of never missing a balance and then they blocked my card without warning and used every excuse under the sun. Never been so happy to move cards

I am using think money from last 1 year very good service previously I am using lloyds its 💯 time better online bank very smooth Application and easy to use never had any problem 😀

Hello, I want to let you know that Thinkmoney Bank has terrible service. I applied for a bank account, but received no notification as to whether it was opened or not. I discovered through the CIFAS register that Thinkmoney Bank had flagged me for fraud without even asking for any documentation. So, be careful with Thinkmoney Bank. Naturally, I will be informing my lawyer about this unlawful fraud registration with CIFAS, and we will be taking legal action. Thanks, Laiems Lords.

Just joined so I'm just getting used to it, had an issue with my pin but support as been brilliant so yes I'm looking forward to the service think money provides

Shocking!!! First time using my Think money account yesterday, first got charged for using my card and then charged for a transfer fee and still haven't received my money into my other bank account? This transfer is for my Rent payment aswell by the way and i have been waiting now for a day!! I contacted them bt live chat and now think money are saying it could be tomorrow now? What a complete FARCE!! I am so angry I will not be using this so called bank again

Shan from customer service help me a great big deal today. i have this technical problem with changing an email address which was use before on another account closed months ago. And that was my primary email i wanted to use again. I did not think of the solution she came up with but it was brilliant. i am very pleased and satisfied with the resolution and service. 👍👍

Absolute thieves!!! Whatever you do DO NOT open an account with them!! They are withholding my money and transferring money to recipients without my CONSENT and are not able to explain why or where the money has gone! There has been ZERO email communication from them and everytime I call I get told that someone from the specialist team will give me call but no one does! Think Money is a complete scam!!!

Do not use thinkmoney.
I sent payments on Tuesday with my own legitimate money. The money never arrived with the people I paid. thinkmoney told me the payments had cleared. After that they closed my account and cut off access to my funds. They did not tell me properly beforehand.
They now say they called me. I had no missed calls, no voicemail, nothing on my phone. That is not contact. That is an excuse after they had already locked me out.
This is my money. They said the payments had gone through. Then the account was shut, I could not get to the balance, and I was given a story about calls that never happened. That is deceit, not service.
If they can freeze or close an account and then claim they tried to reach you when they did not, you have no real control over your own money. I would not put another pound with them. Anyone who needs wages, bills or rent to land on time should go elsewhere.
1 star. Avoid.