Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had great help from a young man in customer services. I got stuck uploading documents. Being of a certain age and not at all tech savvy I was getting into a bit of a panic.He was very nice and polit... See more
Company replied
I am of a certain age and not tech savvy. I had 2 attempts at uploading documents and spending nearly an hour each time. I had no choice but to contact customer service and spoke to Robert. He was exc... See more
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When I had some queries about how to answer a number of questions I called the help line for clarity I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend... See more
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Company details
Written by the company
Thirdfort's client due diligence platform combines automated ID verification, anti-money laundering and Source of Funds checks to protect regulated professionals, and their clients, from fraud and money laundering. Thirdfort combines industry-leading data sources and suppliers with user-friendly technology, making client due diligence simple and secure.
Contact info
Belle House Platform 1, SW1V 1JT, London, United Kingdom
- 01617680083
- contact@thirdfort.com
- thirdfort.com
4.5
Excellent
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Thirdfort
Hi,
Thank you for your feedback. I'm delighted to read you had such a positive experience with Thirdfort!
Kind Regards,
Thirdfort
Took a while for the call to be…
Took a while for the call to be answered but Joseph was pleasant and helpful. The app was easy to use and very quick.
8 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us. I'm sorry you had to wait a moment to get through to us - our team are aware of this and we are working hard to boost our efficiencies. I'm glad our agent Joseph was able to assist with everything you needed.
Best,
Thirdfort
GREAT APP!
The Thirdfoot App. is so simple to use. It must have the latest technology as I had no problem inputting all the relevant information.
I’d strongly recommend this company.
8 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, it is really apprecaited.
Best,
Thirdfort
Overall easy to use.
Overall easy to use.
The residential address and second page of the passport could be better explained.
6 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback - we will share this with our Product team.
Best Wishes,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Joseph was incredibly polite and kind…
Joseph was incredibly polite and kind in how he handled my queries. Top bloke he is!!
5 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review! We're delighted to read how helpful our agent Joseph was. All the best with the rest of your transaction.
Kind Regards,
Thirdfort
An easy way to send sensitive details
An easy way to send sensitive details. The phone advisor was helpful when I got rather stressed. Helpful to have all papers to hand before attempting the task.
4 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us - i'm sorry to hear you were stressed initially, but delighted to read how helpful our agent was.
Kind Regards,
Thirdfort
Speeds up the process
It saves having to copy and post documents. Taking Pict of passports could be easier
4 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback, we really appreciate it. If you have any more comments you would like to share, please get in touch via feedback@thirdfort.com.
Best,
Thirdfort
Our assistant was absolutely brilliant…
Our assistant was absolutely brilliant with lots is patience to talk through the process. Thank you
4 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your fantastic feedback, we really appreciate it.
Best,
Thirdfort
Simple and straightforward.
4 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Spoke to a gentleman called Drew today…
Spoke to a gentleman called Drew today he was absolutely brilliant on explaining everything we needed to do. Thank you for being so helpful .
3 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback and 5* review! We will pass this back to Drew and the wider support team.
Kind Regards,
Thirdfort
It is a very straightforward…
It is a very straightforward application form to fill..and there is always a customer service personal to support you..when you get a bit stuck in filling the forms..
2 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, we really appreciate it.
Best,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Kind Regards,
Thirdfort
Very easy to use throughout
2 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review!
Best,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for your brilliant feedback!
Best,
Thirdfort
Reply from Thirdfort
Hi,
Thank you for taking the time to share your feedback with us, we really appreciate it.
Kind Regards,
Thirdfort
Painless process
Painless process, would prefer to be able to use a desktop and scanner. My hands are not steady enough to use a mobile / tablet, easily.
1 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for sharing your feedback with us - our app is designed to make the process easier, and more secure for you. If we can do anything at all to help, please get in touch.
Kind Regards,
Thirdfort
Thirdfort is a brilliant company that…
Thirdfort is a brilliant company that makes it easy to carry AML checks. It's an app that facilitates according to HMRC standards ID verification and enables the end use with open banking to provide statements as well as answer questions for source of funds. A big thank you to Laura who helped me to fix my issue with a giftor. Great support and there when you need them.
1 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback - we're delighted to hear about your positive experiences and interactions with our agent Laura.
Many Thanks,
Thirdfort
I really don’t appreciate being text 7…
I really don’t appreciate being text 7 times whilst on holiday to respond when I had no access to information needed. When I tried to point that out, I found my response was NOT DELIVERED.
I recognise you are a third party supplier, but it would also useful if Savills were polite enough to advise that we would be approached by a company that we had never heard of. .
1 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your feedback. I'm very sorry for any disturbance during your holiday - the messages you receive are automated once a check is set up, and they act as reminders to complete your verification check to avoid any delay in the process. Our team would be more than happy to get these stopped for you, if you could contact feedback@thirdfort.com we can help with this. We can only apologise if you were not introduced to Thirdfort prior to receiving a message from us, we ask all our clients to let their clients know beforehand.
Kind Regards,
Thirdfort
Much Easier Than I Thought It Would Be.
Much easier than I thought it would be. I was worried that it would be too difficult for a 70 year old man!
It was quick and easy. Only a few adjustments were needed and I didn’t have to seek help.
1 June 2026
Unprompted review
Reply from Thirdfort
Hi,
Thank you for your 5* review! We really appreciate it.
Kind Regards,
Thirdfort
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