I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... See more
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The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... See more
Company replied
We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more
Company replied
Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more
Company replied
Company details
- #9 of 16 best companies in Charity
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.6
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Thirtyone:eight
Thank you for your review, we're pleased your order arrived quickly and was correct. Please get in touch if there's anything we can do to improve your experience further.
Useful resources, good customer service
A clear website, useful resources, prompt delivery of my order.
16 March 2026
It's easy!
Thirty one eight was referred to in training and I went to the website afterwards. An easy website to navigate and very clear. I looked at resources. Bought two items and again the experience of making the purchase was easy and the items arrived quickly. Thank you
23 February 2026
Received the literature I’d ordered on…
Received the literature I’d ordered on time and completed- good quality printing
17 February 2026
Only part of what was ordered arrived
Only part of what was ordered arrived. I had to phone 31:8 resources, they recognised that part of order was missing. It finally arrived on Saturday.
17 February 2026
Reply from Thirtyone:eight
We're sorry part of your order was initially missing, but glad you were able to receive a resolution from our team. If there is anything further we can do to help, please don't hesitate to contact us on 0303 003 1111.
Order never arrived
11 February 2026
Reply from Thirtyone:eight
We're sorry your order didn't arrive. As per our email contact, your order has been se-sent and should be with you soon.
If you have any further queries, please contact our team on 0303 003 1111.
Great products and service
Great products and service. Came a lot sooner than I expected.
10 February 2026
Reply from Thirtyone:eight
Thank you for your positive review, we're glad your order arrived promptly.
The package was delivered on time and…
The package was delivered on time and in pristine condition
11 February 2026
Reply from Thirtyone:eight
Thank you for your review. We're glad you are pleased with your order and delivery.
Supply of resources
There was a good range of resources to support safeguarding. Those I selected arrived as expected and are of good quality.
4 February 2026
Reply from Thirtyone:eight
Thank you for your review – We're pleased you found our range of resources helpful.
Reply from Thirtyone:eight
Thank you for your purchase and kind review.
An extremely helpful service and always…
An extremely helpful service and always someone to speak to.
Without fail patient kind and friendly
22 January 2026
Reply from Thirtyone:eight
Thank you for your positive review.
Thirty one eight have been a faithful…
Thirty one eight have been a faithful support to our children's ministries. Their resources and training are superb, highly recommend.
11 January 2026
Excellent, prompt service, good value for money too
7 January 2026
No way to correct their error or talk to anybody
Was sent the standard digital DBS link by Thirtyone:eight. The site wont accept my correct driving licence number - despite my double checking with DVLA. The error lies with Thirtyone:eight, but the helpline is recorded messages only, no way to talk to a person to resolve the issue. Emailed but still waiting for a response. Very dissapointed, especially given the eyewatering amount of taxpayer's money that has been sunk into a semi-functional site.
9 January 2026
Unprompted review
Reply from Thirtyone:eight
We’re sorry you have been experiencing an issue with the DBS platform not accepting your driving licence number. Our Disclosure helpline for DBS enquiries is closed over the weekend but you can call us Monday-Friday 9am-5pm on 0303 003 1111 and we will be happy to help, or we will be in touch soon with a reply to your email.
Placing an order online was simple
Placing an order online was simple, and the delivery was quick.
27 December 2025
Unprompted review
Always on the end of the phone
Always on the end of the phone. Quick response, very knowledgeable.
9 December 2024
Good charity
26 November 2025
A Veneer of "Safeguarding"
This safeguarding company appears to protect the organisation rather than the child. When a concern about a child is reported, they simply say they will inform the organisation involved — even if the concern is about that organisation. Churches can therefore pay for this service and present a veneer of being “safe,” while in reality the system offers little genuine protection for vulnerable children. Principally it's business & profit, opportunistic not altruistic.
10 November 2025
Unprompted review
Reply from Thirtyone:eight
Hi Siobhan,
We are sorry to hear that you're unhappy, and feel we support organisations over victim-survivors. Our desire is to be a victim-survivor-led organisation, and if we get that wrong, we want to learn from that. If you would like to take this further, giving us more context, you can do that here: https://thirtyoneeight.org/about-us/contact-us/comments-and-complaints/
It is possibly worth mentioning that as a charity, we equip members and callers with safeguarding information and resources, but we are not a regulatory or governing body, such as OFSTED. We do not have the authority or mandate to audit or review an organisation's safeguarding arrangements unless invited to do so by the organisation.
We acknowledge that there are currently limitations for the scrutiny of many settings working with children, which is something we are advocating for in our discussions with government and policy-makers.
Please contact us on 0303 003 1111 if you wish to discuss this further.
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