I had wanted the children's resources in time for Safeguarding Sunday but had made the order quite late. Thirtyone:eight were very helpful on the phone and sent me the downloadable resources straight... See more
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The product didn't arrive the first time. However, after sending an e-mail, 31:8 sent me the poster again, which arrived within a couple of days. Probably, the original problem was a postal delivery... See more
Company replied
We bought posters and a few handouts to supplement and back up showing of video in morning church service on Safeguarding Sunday. We are happy with the materials, but the “do not bend” A3 envelope wa... See more
Company replied
Everything excellent except that the carrier left the envelope (A4 and so wouldn't fit through the post box) out on the edge of the porch where it got a bit wet! Not necessary as there is a shelf in... See more
Company replied
Company details
- #9 of 16 best companies in Charity
Written by the company
Thirtyone:eight is one of the UK's leading independent Christian safeguarding charities, offering a complete safeguarding solution. We work to protect vulnerable people. Please note most of the reviews on this site are in relation to our online shop.
Contact info
Greenbox Storage,, BR8 7LT, Swanley, United Kingdom
- 0303 003 1111
- thirtyoneeight.org
4.6
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Thirtyone:eight
Thank you for your review.
Quick and easy to order what I needed
Quick and easy to order what I needed . Always great service .
19 August 2025
Reply from Thirtyone:eight
Thank you for ordering from us and for the positive review.
Easy website to navigate
Easy website to navigate. The book I ordered is brilliant 'Safeguarding as Mission' - great insight into safeguarding for the church using Jesus's encounters with people.
6 August 2025
Reply from Thirtyone:eight
Thank you for your review. We're pleased you are finding the book helpful.
Reply from Thirtyone:eight
Thank you for your review. We're pleased your order arrived quickly and is helpful.
Reply from Thirtyone:eight
Thank you for your 5 star review.
I ordered the book Safeguarding as…
I ordered the book Safeguarding as Mission because I fundamentally believe they are entwined partners. I want to see other folks thinking. It is also a good booklet to pass on to the evangelist’s in our church.
17 July 2025
Reply from Thirtyone:eight
Thank you for your review and for your thoughts on the booklet.
get the wording exactly right and check
ordering was easy. I placed the order under the wrong address and having spoken to thirgtyone eight the lady i spoke to was very helpful. I have now recieved one of my orders and am very grateful as it was my mistake so thank you for your response.
My name is Barbara May not Anne May
21 July 2025
Reply from Thirtyone:eight
Thank you for your review. We were glad to have been able to speak with you to resolve the issue with the address provided, and trust you have received your refund and replacement order.
The website was easy to navigate
The website was easy to navigate. There was a lot of information about the product I was looking at. The checkout process was good and everything went through quickly. The parcel arrived in good time and everything was as described. Thank you.
11 July 2025
Reply from Thirtyone:eight
Thank you for your positive review.
It’s me again
You are always patient with me - even when I ask the same things over and over again .
You have the answers I need .
I feel I can ask anything .
25 July 2025
Reply from Thirtyone:eight
Thank you for your 5 star review. It's our pleasure to be here to support you with your safeguarding.
Almost perfect
Was made aware of the product I ordered via an email newsletter. The link worked well, and the purchase process was simple.
The product was delivered in good condition and in good time.
I didn't give it a five star because the product description didn't mention the age range for the intended audience. I figured out after receipt that I have to wait a bit to use the product with the audience I had in mind.
7 July 2025
Reply from Thirtyone:eight
We are pleased to hear your are happy with your resources and they arrived in time. The product description should say 'primary-age', we're very sorry that information was missing. We will update that. Feel free to adapt the resources as you need, and we really hope you and the children enjoy them and find them helpful. Thank you for all you're doing to create safer places.
Reply from Thirtyone:eight
Thank you for your review.
Reply from Thirtyone:eight
Thank you for your review. We're glad your order arrived promptly.
Very helpful contents and resources
Very helpful contents and resources, nice and colourful.
13 June 2025
Reply from Thirtyone:eight
Thank you for your review.
Reply from Thirtyone:eight
Thank you for shopping with us and for the kind review.
If you want something from the world. This is for you if you want something from God, stay clear
The safeguarding team were fantastic , as were the finance team. However, with regards to DBS and membership. I've never seen a more shocking service in my life. They take no responsibility for their lack of customer service and it would appear that picking up a phone to resolve issues requires some form of degree. , they are, however, very fast at sending notifications of pending payments because that benefits them.
13 June 2025
Of the world, not God. May they learn compassion and demonstrate empathy for their failings
The majority of staff were from home, and do not have the appropriate information in front of them. In addition, they show discrimination because they project their failings onto vulnerable people.
13 June 2025
Unprompted review
Good support and great access
14 May 2025
Reply from Thirtyone:eight
Thank you. We'd love to know how we could make your experience even better for a five star review.
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