Rude employees (ALMA) and manager…
Rude employees (ALMA) and manager (MATHEW). Mathew buries the issues in the company instead of fixing them to create a better environment and experience for customers
22 January 2026
Unprompted review
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Company details
Written by the company
Subscription eyewear for every you.
Contact info
United Kingdom
- happiness-team@thisisframeworks.com
- thisisframeworks.com
2.5
Poor
5 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my new glasses!
Fantastic service! Great selection of frames, and when I had made my choice it was really easy to sign up and provide the details of my prescription. Once ordered my new frames were dispatched and arrived very quickly. Great communication throughout, really pleased with my glasses that fit perfectly without needing any adjustment. Can’t wait for my next pair!
21 May 2021
Frameworks
Brilliant website and really easy to use and find what glasses you are looking for. And you can just upload of picture of your prescription rather than write it all out like on other websites! Highly recommended, the frames are high quality and look great too!
5 May 2021
I've been looking for this
I've been looking for this, great range with good subscription choices! Very easy to subscribe and plan ahead. Thanks.
27 April 2021
Unprompted review
Reply from Frameworks
Thank you Marek! We're so pleased you found us.
Love my new frames!
Superb concept, great range and well priced. The frames were turned around quickly so very happy, can’t wait for my next pair!
24 April 2021
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