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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness in making hair feel thicker, fuller, and more voluminous. Many people appreciate the positive difference the products make, with some noting a reduction in hair loss and improved hair health. The scent of the products is also frequently highlighted as a positive aspect. However, some customers were dissatisfied with the packaging, mentioning that items arrived poorly packaged, dented, or with broken pumps, making it difficult to dispense the product. A few other people also felt that the product did not live up to its claims, with some experiencing issues like hair feeling like wire or increased hair loss.

What people talk about most

Product

Clients share positive opinions on product, with many praising its effectiveness in making hair feel thicker,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the shampoo and conditioner, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have that fine, annoying hair which you can't really do much with. I've tried far too many thickening shampoos, all of which seem to add extra weight that just makes things worse. I've found THIX gi... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy, delivery by Evri wasn't the best so contacted Thix through their website. They responded in good time and offered a solution which was very well received by myself. Great customer s... See more

Company replied

Rated 5 out of 5 stars

Initially, I wasn't very impressed. After months of waiting for it to become available, it arrived poorly packaged and covered in dents. It was meant to be a gift, which made it quite awkward, honestl... See more

Company replied

Rated 5 out of 5 stars

Don’t usually give 5 stars when I get an incomplete order but thanks to Sam this issue was solved extremely quickly with really prompt reply, resolution and above and beyond type of service I find rea... See more

Company replied


Company details

  1. #70 of 109 best companies in Hair product shop
  2. #180 of 255 best companies in Health and beauty shop

Written by the company

THIX functional haircare is formulated by scientists using vegan ingredients for high performing results. Developed and manufactured in the UK, our products are packed full of caffeine, protein, vitamins and amino acids, expertly crafted for optimal results, making weak hair strong. 💥 Caffeine formula to stimulate follicle growth 💪 Protein packed to strengthen roots 🌱 Vitamin rich to make hair thicker 💚 Made with vegan friendly ingredients ♻️ Plastic-free packaging 🇬🇧 UK made and developed 📦 Free shipping with 2 or more bottles Nutrient-rich and vegan, the deep-cleansing hair wash has been formulated with a high-performance combination of caffeine (a natural stimulator of hair follicle growth), essential proteins, including natural plant keratin derived from corn, soybeans and wheat (to build tissue cells and help re-energise the roots) and a blend of Niacinamide, Panthenol, Pyridoxine, Vitamin C and Vitamin E, which increases capillary circulation. This super-powered combo of Protein, Vitamins, and Caffeine is suitable for all hair types.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service. Sent an email. Responded within 30 minutes. Styling Product itself really seems to have the desired effect. Hair looks and feels thicker. I was so Impressed I then purchased the shampoo and conditioner. Again seems a quality products and I shall buy regularly from now on

17 April 2024
THIX Hair logo

Reply from THIX Hair

Thanks for your review Warren. Great news you've now got the full 'THIX effect' with Shampoo and Conditioner also. Will pass your kind words onto our customer team! 💚 Best wishes, THIX Team.

Rated 5 out of 5 stars

Have to say how good is this stuff!

Have to say how easy the ordering process, discount application and use of the site was. Rapid delivery too! As for the product… it really works! Combination of the shower side and the styling paste really does give ‘big hair’ it’s like a trip back to the eighties for me and I love it!

16 April 2024
THIX Hair logo

Reply from THIX Hair

Thanks for your brilliant review. Welcome to the BIG hair club. 🕺 THIX Team.

Rated 5 out of 5 stars

Very good value for money! I'd definitely buy again

I purchased shampoo and conditioner and I've loved them since day 1. It feels so fresh when it's on my head and the mint scent stays on my hair for quite a while. I've used them for a month and a half so far and my hair has much much more volume than before. I'll definitely buy it again (maybe I could even try the styling paste? Why not).

18 March 2024
Unprompted review
THIX Hair logo

Reply from THIX Hair

Why not indeed Andy! Thanks for your review of THIX. 😊 THIX Team.

Rated 5 out of 5 stars

It’s a great shampoo

It’s a great shampoo, definitely feel extra thickness in my hair and some extra vitality.

4 April 2024
THIX Hair logo

Reply from THIX Hair

We love a good hair story, thanks so much for sharing your review with us. 💚 THIX Team.

Rated 5 out of 5 stars

A great product which smells clinical…

A great product which smells clinical so must be doing some good. A great lather and a creamy conditioner. Early days but the products feel quality and only time will tell if they work.
Thank you
robert

11 March 2024
THIX Hair logo

Reply from THIX Hair

Glad you like the quality, thanks for the review. THIX Team.

Rated 4 out of 5 stars

Been using alpecin for months and it's…

Been using alpecin for months and it's stopped the hair loss but not anything else,this thix is well named as either it really has thickened my hair at front or it's grew slightly either way it has visible improvement after only 6 uses.

30 March 2024
Unprompted review
THIX Hair logo

Reply from THIX Hair

Great to hear your Alpecin vs THIX review. Welcome to the strong hair club! 💪 THIX Team.

Rated 2 out of 5 stars

Doesn’t work

I used it exactly as stated but within this time there was no results and I was using it everyday. Also as a customer you can never tell how much is left or how much you get for that price because the shampoo and conditioner bottles are covered in the brand logo, BUT it didnt work for me, I used tent before and within a month I saw results so I’m going back to tent, their bottles are clear so you can see how much you’re getting for the cost and it seemed like tent worked better.

9 February 2024
THIX Hair logo

Reply from THIX Hair

Hello Michele. I see you ordered just under a month ago. We recommend 3 months use to see benefits, although lots of users report positive results after 28 days. As a new brand wanting to create a better product, we didn't want to add to the single-use plastic mountain in our bathrooms. So all our packaging is made from recycled aluminium, rather than clear plastic. Aluminium can be infinitely and widely recycled, with 75% of all aluminium ever produced still in circulation today. Each bottle comes with 250ml as clearly stated on the website and packaging. Hope that helps clarify a few things from your review. Best wishes, THIX Team.

Rated 5 out of 5 stars

Nice quality products , well priced

Nice quality products , hair paste doesnt leave residue and gives strong natural hold and is actually good for your hair. Reasonably priced and very quick delivery! will be buying more

6 February 2024
THIX Hair logo

Reply from THIX Hair

Thanks for taking the time to review THIX Tom! 😊 Best wishes, Team THIX.

Rated 5 out of 5 stars

Really great product

Really great product
Great hold and sculpting
Smells fresh
Really clean not greasy no residue

12 February 2024
THIX Hair logo

Reply from THIX Hair

Thanks for such a nice review. You're REALLY GREAT too. 😊

Rated 5 out of 5 stars

Does what it says!

I’ve been looking for a suitable product for my fine curly hair for ages and found Thix online. I ordered the paste and it works very well; I have a lot more volume. Very happy with it and will buy again!

12 February 2024
THIX Hair logo

Reply from THIX Hair

Thanks for the review, the Ronseal of hair we love! 💪 Best wishes, THIX Team.

Rated 5 out of 5 stars

Leaves Hair Nourished

Ordered these after having used a shampoo and conditioner that left my hair dry and stringy. Since using the Thix products my hair has been smooth, silky and nourished.

18 January 2024
THIX Hair logo

Reply from THIX Hair

Thanks for your review. Welcome to the THIX hair club! 💪

Rated 4 out of 5 stars

Brilliant product and excellent…

Brilliant product and excellent customer service. I bought this as I have newly grown hair after chemo and wanted a natural wax to style my short hair. The only thing that surprised me is the use of cera microcrystallina in the Ingredients. It’s listed as moderate risk for toxicity and has put me off using the wax. I reckoned to check the ingredients before I ordered and didn’t see this.

1 February 2024
THIX Hair logo

Reply from THIX Hair

Hello Chloe, thanks for your review. To clarify your point above, the Styling Paste ingredients comply with UK, EU and US regulations. Its purity has been reviewed for safety by professional safety assessor as required by both UK Cosmetic Regulations and is safe for consumer use. Best wishes, THIX Team. 💚

Rated 5 out of 5 stars

Good service

Good service, quick delivery. happy with the product so far.

1 February 2024
THIX Hair logo

Reply from THIX Hair

Thanks for your review, glad to hear you are happy with the product. Enjoy THIX! 😊

Rated 5 out of 5 stars

Has really helped thicken what I have left!

I bought THIX originally hoping to regrow the unfortunate balding spot in the middle of my scalp (think Zidane or Friar Tuck).

Regrettably it doesn't miraculously regrow hair in an existing bald spot - And importantly, I don't think it ever claimed it would!

However, what it has most definitely thickened up the rest of my hair (which thankfully, there is enough of, to hide the offending bald spot).

The dispensers allow you to portion out the Shampoo and Conditioner which makes the product last a long time. 2-3 pumps on a daily shower has lasted over a month.

Having a styling option that is left on the hair all day is also a nice touch.

I've been impressed with this product and have seen a thickening of the hair that even the wife has commented on.

8 January 2024
THIX Hair logo

Reply from THIX Hair

Thanks so much for taking the time to review THIX Shampoo and Conditioner. And we're very glad to hear your wife is happy! 😉 Best wishes, THIX Team. 💚

Rated 3 out of 5 stars

The conditioner is nice but the shampoo…

The conditioner is nice but the shampoo doesn’t lather much so I feel like I need to use more to cover my whole scalp and my hair gets greasy pretty quickly after washing.

24 January 2024
Unprompted review
THIX Hair logo

Reply from THIX Hair

Thanks for your review. We're surprised to hear the shampoo doesn't lather much for you as it's normally super bubbly! If you drop us a line at hello@thixhair.com with your order number as can't find you on our system, we'd be happy to help. Best wishes, THIX Team.

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