Thomann Music Reviews 204

Consistently good prices and service are why I keep returning to Thomann - they're a German firm, but for convenience they offer websites for various countries with localised prices and language, so there is a UK presence. Unlike some automotive sites (for example) or a couple of other music retailers, Thomann are very clear about where they are, where they are shipping from, and how long you might wait for your item when ordering to the UK.

They offer free shipping on orders over £149 (and if you've got a project studio or professional space to equip, you know how easy it is to make up an order around a cheaper item with some essentials like looms and cables) and even your order is below that, the shipping is only £10. In addition, they provide a three-year warranty (usually a year or two longer than many manufacturers); in some cases, even longer with registration.

Some of the discount prices are incredible. For example, during their Cyber Week promotion I picked up a Behringer K-2 (the original) for only £114, and an RV-1602 V2 1U rack mixer for £81 (there are UK eBay sellers asking more for battered, used V1 models!). The Behringer is a discontinued model for sure, but at that price how could anyone complain (even after Cyber Week when they got more stock it only went up to £124).

Customer service has always been good with them, they've been quick to amend and refund orders when I've made a mistake such as ordering the wrong guitar strings, and everything has been well packed and arrived without damage (unlike BAX - who also got me several weeks of delay due to not doing customs paperwork properly).

The only complaint I have relates to Behringer's approach to packing the items for the EU market - the power supplies have interchangeable clips for international plugs, but they only supply the one for the market it's sold in. Thomann bundle a 2-pin to UK 3-pin adaptor block in the price - but it's bulky and complex plastic. Surely it would be cheaper to get Behringer to supply the 3-pin adaptors for their PSUs - and a lot nicer, smaller, and more stable to plug in in the studio. I have so many of these bulky adaptors lying around as e-Waste now since I power all my 12V kit off a rack PSU :/

Thomann is now my first choice for music kit if I am paying for it all at once or using PayPal. If I'm financing with V12 it's a choice between Andertons and PMT, and if it's on Amazon payments or heavily discounted, Amazon will get the order. But even with the shipping times, if Thomann offered the same terms as Amazon or UK sellers on finance, they'd get my business for the long warranty and standards of customer service.

Purchased a bass with some extras in a bundle & have been waiting 2 weeks for delivery now while DHL just keep on delaying the delivery day by day. I could have bought the same bass from Amazon for the same price and received it next day but thought it wouldn’t take too long for it to arrive from Thomann since it was a UK site but it turns out they ship from Germany. Disappointing delivery times and probably won’t order again due to this.

Purchased online an e-guitar and other music equipment, couple of days later received email advising order collected by DHL UK, and on way to border and once cleared through Custom's will be with me very soon.

Over a week later now and haven't heard another word more about it!

Tracking number given by Thomann not recognised by DHL UK (also, Thomann's Help page pointed me to a link to dhl.de to track the order at anytime, but on trying found dhl.de use a different tracking number format).

Didn't realise when I ordered the equipment that I was purchasing from an overseas outlet (Germany) - because I was on a Thomann UK site I took it for granted that I was dealing with a UK outlet - would have thought twice about buying from Thomann if I had realised - as I consider UK couriers, even on domestic deliveries yet alone overseas, to be generally dismal ( (based on my long and suffering experience - the exception being Parcel Force and Post Office, who are generally reliable I've found).

Can't get a return phone call now (Friday) from Thomann until Monday, so have requested a call via their site on Monday morning (13-01-25) to inquire about my order, and will post an update subsequently.

Fancy a challenge?...

Try to get to speak to anyone at DHL UK... let me know how you get on...

UPDATE TO TH|E ABOVE, POSTED 16-01-25
Thomann called me on the 13th as booked , and to make a long story short it subsequently transpired that my shipment has gone awol with DHL (International), and never arrived in the UK to be picked up by DHL UK. Thomann confirmed I should have received the shipment by the 13th, and to be fair to them they have shipped out a replacement order. That has subsequently left their warehouse and am currently awaiting for my tracking number to be recognised by DHL UK, which would indicate the shipment is in the country, and I can expect delivery shortly afterward.

The Thomann after-service seems very good. I also judge how good sellers are by how they handle problems when things go wrong, and in this case a replacement was shipped out with no hassle, so five stars for that.

I'll post a further update as things progress.

FINAL UPDATE TO THE ABOVE, POSTED 12-02-25
Once the replacement order had been shipped as mentioned I received the item a few days afterward, so very pleased with the after-service - I wish other companies gave this service - the all too-many ones that say up yours once they have your money...

When received the packaging was sturdy and first class, and am very pleased with the guitar and accessories, quality items at a good price.

As I said earlier, I always accept that sometimes things go wrong with an order, that's life... and I judge a store's quality not by that but how they react to it - what do they do to put things right. In the case of Thomann in this instance I award a deserved 5 stars.

We ordered a Squier Strat mini bundle pack at a great price. It arrived on time with a little added bonus of a complimentary converter for UK outlets which is just a sign of thoughtful customer service. All in all just a great experience.

I placed an order for a Behringer Wing Compact over 2 months ago around 30 minutes after it being announced by the manufacturer. It wasn’t even showing up on Thomann's internal search results at this point.

- Delivery was then delayed twice by Thomann, with a resupply date of 9/1/25 then 24/1/25 whilst many other industry peers were already starting to receive their desks from other suppliers (Andertons etc).

- I then had £1990 suddenly taken from my bank account from Thomann on 13th December when I was on holiday. I emailed straight away and immediately requested that the shipping address be changed (1 hour before the item was actually shipped). The request for the address change was denied, as they hadn't bothered to read the email until after the item was already shipped. Thomann were less than helpful and asked me to deal with the courier to change the address. DHL (also useless) do not appear to have an option to change the address.

I had to then change the date of the delivery to 27th December (given that the item couldn’t have been delivered over Christmas which is understandable).

DHL then lied and said they attempted delivery but delivery was refused. DHL have been nowhere near my house. Again, Thomann have been less than helpful in resolving this issue and I haven’t heard from DHL customer service at all. I tried to call them but the automated service said that my postcode is wrong then hung up.

I've had to suddenly sell my M32R to fund this purchase (I wasn’t expecting the Wing until the end of January) leaving me without a compact console, and I have several events between Christmas and New Year, so I’m now going to paying to hire a desk for these events.

This could all have been avoided and Thomann staff have had huge a part to play in this disaster.

I'm disappointed with the returns processs.

It's cumbersome, requires lots of unnecessary input/time from me and the Thomann International Support team have not been the most helpful online support team that I have encountered ...

I will no longer be choosing Thomann UK for my music system orders even though I have spent thousands of pounds with them this year.

Update: despite being contacted by Thomann Customer Service after writing this review, the issue remains unresolved.

I've ordered a DAW (FL Studio) from Thomann, advertised as instantly available. My first order was rejected after initial confirmation, and now my second order is experiencing a delivery delay, despite being confirmed. It's been 12 hours since the purchase, and for a product priced at over £100, prompt delivery is expected.

Regrettably, my customer service experience was less than satisfactory. The first representative I spoke to was whispering, making it difficult to understand them. They offered no assistance and transferred me to another representative, who kept me waiting for over 30 minutes before saying "hello" and abruptly ending the call. I strongly recommend exploring other sites with comparable prices, in hopes of a more positive experience.

Poor. The products offered are well priced and adequate quality for the money. But be warned, returns and post-sales care is painful.

I’m still waiting for a refund on a returned item. It is taking longer than advised on website and the return seemed to go via a distribution hub rather than direct. Rather than accept any accountability for these things, they just say it’s down to Brexit. I’d accept that if it was very clear on the website, PRE sale. It isn’t. It could be.

On another occasion I needed some post purchase help (a case had broken. It wasn’t faulty necessarily but I wanted to seek a replacement part.). The communication was quite obnoxious and unhelpful.

I doubt there’ll be a third time.

Like nearly everyone else here, I’ve been driven to the insanity of leaving a trustpilot review thanks to the utter incompetence of Thomann.
I ordered a b-stock Mooer Modern 800 guitar from them after deliberating for quite some time, I placed my order and waited excitedly for my package. A week later it arrives, I rush home after a busy day at work to the salvation of my new guitar, only to find, there was a keyboard waiting for me. Not the wrong guitar, or remotely anything string twangy like; a f-ing keyboard.
I request to return it and to have my guitar. Thomann stoically insisted the guitar is out of stock so I’m getting a refund. I repeatedly explained, I don’t want a refund, and that if they upgrade to a new one (instead of the b-stock one they have sent to someone, who will no doubt be equally outraged as the price of the keyboard was twice the price of the guitar) I think that would be a fair apology.
No, you will get a refund.
Fine, I’ll keep the keyboard.
No problem, we will send you an invoice for the remaining balance.
At that point I could have hit the roof. An utter sham of a company with customer service that are as apathetic as a doorknob. Purchasing a musical instrument is not supposed to be such an unpleasant experience. They can have their keyboard back and I will take my custom elsewhere, and I highly suggest anyone reading this does the same (minus the returning of a keyboard ofcourse!)

I've never had an experience with an online retailer quite like the one I had with Thomann. It felt like I'd been Punk'd or maybe the evil AI bots were having a test run and I was their subject. Thomann were so unwilling to accept any responsibility for their mistake that for the first time in my life I've been compelled to leave a Pilot review in the hope that no one else has to experience what I did.
I work as a voiceover artist in London and wanted to buy an at home recording kit for remote recordings. Along with other bits of equipment, I also ordered a Rode NT1A microphone from Thomann. It arrived quickly but unfortunately did not work. I took it to two separate and very reputable recording studios in London and tried to figure out with the sound engineers if it was the microphone that was the issue or something else; they both said it was the microphone as it would not work with their kit either. One engineer suggested that it might be the mic prong that wasn't locking into place so I called Thomann to explain the problem. I also emailed them videos of me and the engineer trying to plug in the mic and not getting any soundwave/ input. They asked for me to send the mic back which I did, and a few weeks later they had their answer. The prongs were normal and the microphone worked perfectly! They had tested it throughly! They were sending me back the mic!
Obviously I was dubious since it had not shown any signs of life previously and low and behold, when it arrived, same problems. I then took it to a reputable music shop on Denmark Street for them to tell me that it definitely didn't work and it was faulty. At this point I emailed Thomann yet again and explained that I was having the same issues and could they tell me how the had tested it so successfully. Maybe there was a magic spell I could use? They told me that the prongs were normal, they had tested it (no details on how), and the case was closed. It was, to use a 2024 word, gaslighting at its finest.
At this point I'd lost time, money and work from being unable to record at home and honestly, a little bit of faith in humanity as well. But luckily that was restored when I called Rode directly and they put me in touch with HHB Communications who promptly looked at my microphone, clearly saw that it was faulty and sent me a brand new one, in under a week I might add. They were so kind and empathetic, in particular a lovely woman called Violet who fast tracked the whole thing. I've been working with the new mic from my at home studio for almost a year and it's been a revelation.
My take away would be firstly not to use a company that sells faulty equipments but secondly and crucially, not to ever use a company who has so little regard for human beings and their real life concerns.

UPDATE: As of 6th December still nothing. DHL say returned to them on 13th November.

UPDATE: Having provided the information requested in their concerned reply precisley nothing has happened and they still have my money and the product. Their returns system is set up for their convenience, not the customers.

I have ordered several items from Thomann without problems but their returns system is ridiculous. I returned a faulty guitar two weeks ago and despite the fact that they have signed for it in the UK they won't consider a refund until it is with them in Germany, which according to them is 15 - 20 working days. It is ethically questionable that they can send and charge for a faulty product immediatley and then keep the money for four weeks or more while they get it back. I will be wary of using them in the future.

Would give no stars if possible. Ordered a medium Silverstein reed from Thomann. Not cheap- around £88 plus postage. After two sessions of playing it came apart. I had handled it with the usual care accorded to reeds. It was not fit for purpose. I notified Thomann who initially replied asking me to send a video and checking with me whether I would want a replacement or money back. I sent a picture of the reed in two parts and they replied that they could not 'proceed with (my) request' as the 'item'was 'not covered by any of our warranties.'They offered me a 'goodwill' sign of 10 GBP! Goodwill??
Their website page "Reeds for oboe and English horn' states clearly that Thomann promises 'benefits' of a 3 year warranty or a 30 day money back arrangement. This is to all intents and purposes a general guarantee.
However they told me that if icons indicating these offers were not placed next to the 'corresponding article' for sale there were then 'warranty restrictions,' although of course this is not specifically stated. This appears to be a deeply duplicitous marketing ploy which enables Thomannn to abrogate responsibilty for faulty goods. BE WARNED!

There is no Quality Control or even the most basic inspection of the guitars before they're dispatched. My guitar - a white Squier Strat as a present for my son - was covered in black marks and scratches, the scratchpad was heavily scratched and poorly cut. It took 30 minutes cleaning to make it suitable to give him, but when I tried to tune it the low E buzzed as it barely touched the frets. I've taken the guitar to a professional, who adjusted the rod, the bridge and the action and then gave up as he said the neck was just too far out of alignment. The poor manufacturing quality is Fender/Squier's fault - not Thomann's - but they obviously don't check the guitars at all. You're just buying from a warehouse.
Two stars as the price was low, and delivery in 11 days from Ger to the UK was acceptable (if not fast). Shame the guitar is unplayable.

I have 5 HB guitars now (in the order I bought them), ST-20HSS, Fusion-II HSH,D-120CE,TE-20MN and my latest one delivered 2 days ago, a DC-580 CH Vintage Series..what can i say?
All have been perfectly manufactured and look stunning , they are batting way above what you pay for them and are deffo worth buying for the playability and beauty of them 😁
I also have a Gretsch 5230T bought early 2020 at £469 and the Fusion-II at £269 oct 2020 (discontinued now) is on par with build quality and sound 💪
some youtubers say "don't be a brand snob!" meaning high end brands..well i say I AM A BRAND SNOB!! a Harley Benton brand SNOB ! 🤣
Beautiful Guitars 💖

Excellent service, updated all the time on when item is going to be delivered. Good price fast and efficient.

I ordered a guitar combo amplifier from thommans, which was delivered to the wrong address, an unoccupied house, from where it was probably stolen.
I have reported it to thommans but they claim I gave them the wrong address when I ordered it, but I find that most unlikely, I remember their form asked for the address twice (buyer & delivery) and I have lived here for 27 years so it's not like I forgot it. Thommans sent me a form to fill in and return, that was ages ago and I have heard nothing from them.

I ordered from another overseas Thomann website (.ae) - but cannot imagine that the experience to the UK would have been any different (as both are ex-EU).

The website offered very keen pricing - and was clear that the customs and VAT would apply. The items showed as in stock, and shipped the next business day.

I opted for the UPS option so had good visibility on my items' progress (10x B&W speakers) - plus I know from experience with other sites that the cheapest courier option can be a false economy... The items arrived promptly and in good condition the same week.

As a Brit living overseas, I had checked Trustpilot before ordering and was a tad concerned... However, it was a great experience for me - and I would definitely use again / recommend. Hence, I just wanted to provide credit where credit's due.

Very poor customer service, appalling communication. Reminds me why I have rarely used them over the years

After placing and paying in full for pre-order of a product at the start of July (2 months ago) it was cancelled unexpectedly. The item was due in stock tomorrow and it has now been cancelled without any prior warning. I have shopped through Thomann lots of times previously and trusted them, so much so, that I did not cancel my pre-order when the same model of guitar came in stock in the UK at a slightly cheaper price. Thomann have offered no form of compensation besides a 1-3% discount on a future purchase (product dependant) and as of writing this review I am yet to receive my money back. Extremely disappointed and missing hundreds of pounds from my bank account. When I mentioned that I will be shopping elsewhere I was simply told that I was free to do so, no apology or attempt to retain myself as a customer. Awful experience.

I made an order in May for a guitar that was in stock. Immediately after ordering, the guitar was out of stock. I had to chase Thomann For updates. I was told that it would be delivered in July. Then I was told it would be delivered in August. Two weeks ago I was told that my guitar was being checked before being sent out. After contacting them again I am now being told that my guitar isn’t in stock and won’t be until mid-November. Thomann used to be an amazing company but their customer service is now seemingly non-existent. No real explanation from Thomann and only a vague ‘Sorry for the inconvenience’. I have now cancelled the order and will not order from them again.