Thomasmorris Reviews 11

As a landlord I am constantly complaining, terrible communication, poor information and generally regret ever using them

I've been a client of Thomas Morris Property Management for 25 years.
During the last five years the service has declined, but today, they can't even answer the telephone.
Are they going into Administration?

Just found them awful to deal with. The referencing system they use has no personal contact. It doesn’t have an option to show your rent payments to date or your guarantors details or all of your income. However they will find it easy to take your deposit but difficult to give it back. Still waiting……

Disappointing experience. One of the agents (Holly Watkins) lost interest as soon as she saw I was £3,500 under the eligibility criteria they use (30xrent per annum) — even though I clearly stated on the questionnaire that I have savings and receive benefits. Despite this, she made no effort to help or offer any alternatives. Shortly after, I received a generic reply saying the landlord had accepted another offer.

It felt very automated and impersonal, like ticking boxes rather than genuinely trying to assist someone looking for a home. I expected more professionalism and effort from a lettings agency, especially when dealing with families trying to secure stable housing.

The staff I dealt with were generally welcoming and friendly. My issue with this estate agent is their shocking referencing process.

First of all the referencing process itself was literally a conversation with an AI bot on some website. I never even spoke with a real person from their so called ‘referencing team’.

This AI bot they have doing their referencing checks found that my partners mum had a CCJ from six years ago (when my partner was a mere seventeen year old boy). As far as I know this should not affect us because the ccj was related to my partners mum- who would not have any part in renting the property!

Following this they, *without checking with us*, immediately offered the flat we had applied for to somebody else and kept our holding deposit ‘as a forfeit for providing misleading information’ (which we didn’t even do). Yay!

To my understanding you do not need to disclose that you have adverse credit just because a family member *who is not applying to rent the property* has adverse credit.

Let me reiterate this ccj had nothing to do with us. We think it flagged up because it’s related to his current address as he currently lives with his mum.

All they had to do was call us first and say ‘are you aware you have a ccj from 2019?’ Before offering the flat to somebody else. We could have got to the bottom of it pretty quickly. But never mind.

Anyway it’s a shame because the people we dealt with up until this point were totally fine. They just need an actual referencing team (and if they do have one they need one that actually does their job) and I think it would be good practice for them to double check before offering your property to somebody else based on poorly checked information.

Dealt with Paula in the Royston Office, so very helpful, great service from start to finish, thank you.

if you want the Muppet show to sell your house then these are for you they havent a clue the staff in stives branch tell you one thing then it's all changed again will never use again

As a homeowner who is currently renting from Thomas morris I would advise to avoid at all costs!

Numerous issues reported and nothing has been done, the list is below:

Mould in a room that has caused loss of furniture and clothes! Caused by a leaking roof that has been reported more than once! But still nothing has been repaired

Block pathway that is sinking due to subsidence and is a safety hazard to all who enter on to the property.

Washing machine reported ripping clothes and leaking from the drum! Yes we had to replace this with one we purchased and fitted ourselves.

Fridge freezer that failed due to over freezing? Apparently our fault? But yet again all our food had to be thrown away and we was left without a fridge for 3 days.

Previous owner property? Even a disabled metal ramp that is so dangerous we have had to block off the garden to one side.

Cracks in the ceilings and the carpet underlay being of poor quality with stains all over the carpets, that in the end we cleaned as it was disgusting.

Greasy blind in the kitchen and lights that don’t work under the kitchen units.

A toilet that continues to leak, that we have fixed ourselves and also had to replace the faulty toilet seat and shower holder.

Staff members entering the property without authority and notice? Extremely disturbing considering my partner had just given birth and also was in bed at the time?

Carbon monoxide alarm located in the wrong location ie next to a door and not within a gas appliance location as per manufacturer’s instructions.

Smoke alarms that were never in date, hence the alarms going off because they had passed the date of use! Then to not having any alarms for more than 8months! Illegal and not to the law.

A consistent harassment from the agent, when I have helped keep the boiler in a safe condition. However the heating system is default and does not work as it should.

All these issues while still charging a price! I don’t think they care about the tenants at all, in fact we are treated in disregard and that think because we rent we don’t have any money or sense. Well guess what you have my notice now.

Avoid this letting agent at all costs! They are rude and cannot handle any issues at all! Thankfully me and my partner never have to use them again! I’ll await my deposit(no doubt they will try to avoid paying).

Judging by the rest of your reviews, my review fits perfect.
I would never rent through Thomas Morris again, from the moment we picked up the keys its been nothing but stress since we moved in. We had loads of issues with the property upon moving in one of them being the heating did not even work and to that I was told you don't need to use the heating in summer! After finally getting MOST of these issues resolved, we was left a snotty voice mail by a staff member at the Huntingdon branch, along with her talking about us where she thought she had hung up! I've contacted head office over a month ago and even they haven't got back to me. That speaks volumes itself, I cant wait for my tenancy to end, I wouldn't waste your time.

My process of purchasing a property started in April 2022. From my first viewing I mentioned to the agent, I got a pet, I also mentioned it on my second viewing with the manager of the branch ( with my friend being a witness) who said that they have known the landlord and the vendor ( deceased) and ensured me that it shouldn't be a problem. Nothing was noted in the advert either. The office recommended me a mortgage adviser but we had an issue getting a decent mortgage due to location and therefore lower price was proposed and accepted. Paid £490 for the mortgage advisor. Meantime I started the process with the solicitor, paid for the search ( approximately £350) and the nightmare began. It took 5 months to go through the process. At one point the solicitor 'disappeared' without even sending an email or someone from the office having the courtesy to contact me that she is on long leave. I could not reach out the office ( message on the phone about how busy they are and I should contact my solicitor), and my solicitor not answer( another message about how I will hear from her when she is back but not said when) and the estate office did not even bother to check on the process - why would they, it is not high purchase, right? If I remember correctly it was for about a month. Absolute nightmare in communicating, yeah emails were sent out if I chased it, the estate office would send their email but that was it, weeks and weeks of waiting but no one really got to the bottom. I raised my concerns with my solicitors and the agency so many times but I hardly got any reasonable advice apart from 'it's up to me how Am I supposed to know what the process is like - isn't that the reason why people hire professionals to make the process safer and easier for them? 5 months in, in addressing last two enquiries, suddenly the landlord does not accept pets. Where was my solicitor and what kind of job was she doing when this was the potential risk? Where was the estate office in communicating with the landlord who they knew to know this in the first place so I would even bother to start the process? Why was this not in the advert? So about £850 shorter, wasted 5 months of my life on this, with a rapid increase in the mortgage rates atm where I could move on and buy something by then, the solicitor did not even bother to forward me the last communication with the vendors' solicitor so I can see how things were closed off. We agreed she would not address one point, totally dismissed. Basically I hired a admin for sending the emails in and out but when I suggest a meeting with the vendor and landlord, I was told that I could say something inappropriate. Interestingly, there is no problem to communicate with the sellers with other properties, they often show you around. Very unprofessional. Maybe you jump around people who buy expensive properties, but you should be ashamed of yourself - both offices for dealing with clients this way. Disgrace. Everyone was aware I got a pet, and no one was bothered. The estate office did not even have the guts to call and say we are sorry. In 2022 there are landlords who think that dog barking is an unjustifiable reason while barking is a natural way of communicating for canines and I work from home full time. Plus there was a change in law recently on this so where was my solicitor and where was the agency???????? Never ever. Shame on you, all of you.