Bought a sofa for thousands of dollars. It is tufted on the back. A button fell off late 2019. They had service tech come out and he said they used the incorrect threading to tuft the buttons (too... See more
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When we went to purchase our furniture at Thomasville, we were promised great quality, Italian furniture. Unfortunately, when we received our delivery, all items were marked "made in China". We paid t... See more
After searching extensively for a kitchen table and chairs we ended up at Thomasville. What a unique experience! Our sales consultant aided us in selecting all the components of our table and chairs.... See more
Very bad experience. This is first email so far I received from them. Never received any confirmation or shipping email . They wronged my order never get courtesy email. Just for pillow cover they too... See more
Company replied
Company details
Information provided by various external sources
Owned and operated by the Massood family, Home Inspirations Thomasville provides our customers with beautifully designed and exceptionally crafted furnishings for the home. With 3 stores located throughout New Jersey, our business is the result of long-standing relationships with Thomasville Furniture and other fine furniture companies. This partnership dates back nearly six decades when our family operated the largest furniture carrier in the United States. Over time, our business evolved from distributing furniture to selling furniture.
Contact info
12 Furler Street, 07512, Totowa
- 9737850316
- marketing@thomasvillenj.com
- thomasvillenj.com
Extremely well-made furniture with many available fabric options
I got exactly what I wanted: information about how the furniture was made, excellent personal service from a salesman over a number of hours and trips to choose fabrics, customization of arm chair covers, extra pillows, great financing, on-time delivery (actually, it was early!). I literally could not have asked for more and when it is time to purchase again, Thomasville will be the first and probably the only place I go.
Great Customer service in store and after delivery!
Every part of the process was top level. The instore staff was wonderful to deal with as were delivery personnel. The furniture is top quality and we look forward to enjoying it for years.
Great furniture shopping experience
Our salesperson Michelle was great and even helped us with the special financing. They had the furniture we were interested in the showroom so we were able to actually see it. Overall a great shopping experience, and we would look to buy here again.
Problems with Sofa
We had lots of issues with the sofa and the service techs could not fix and we were told this is the last time we will fix and you are on your own. They could not fix it because it was a design flaw. We spent over USD 8,000 on the sofa. Never buy from them again.
our new furniture
Saleswoman listened to our needs and steered us in the right direction. We got our new furniture in record time
Excellent service and selection.
Worth visiting if looking for good quality furniture at reasonable cost.
Couch
Purchased 2 couches & 2 swivel chairs for the living room.
Couch cushions (2) in couch always dropped in between when sat upon.
We called but was told we were out of warranty but could buy inserts for $184 dollars for each cushion (4) . The cushions are fine we believe it is a design flaw . But was told we were out of luck. After spending over $6,000
I feel we were not treated correctly
Excellent
Thomasville home furnishing has amazing merchandise with excellent customer service
Love their furniture!!!
I have ordered several pieces from Thomasville and love them all....
Great Value, great products
Purchased Thomasville for the first time 37 years ago and found their quality and design wonderful. Made my second purchase 3 years ago and again the quality and design were everything I expected them to be. Introduced my Mother to Thomasville and she has been very happy for over 20 years.
Premier service
Superb quality coupled with premier service that is how to best describe our shopping experience at Thomasville.
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