MAGICAL MOMENT LOST
My partner booked this holiday for a romantic getaway costing him over £1000,, with priority booking which means you can and will be booked in at 1pm.and having arrived approx 1145am, he was told that he would receive a text to say that the room was ready and 1pm came and went, at 130pm he went to reception only to be told "oh yeah it is ready.
Eventually getting to the room , my partner literally sat down and cried whilst telling me the reason why he booked this holiday.
Through his tears he said he had bought me here to propose to me and the state of room had ruined everything. So we complained to a member of management, (CHARLIE) who had the audacity to accuse me of being abusive (talk loudly due to deafness). Not giving a toss about the damage they had caused. What was meant to be a magical moment was lost. Oh and still waiting for housekeeping to rectify the issue and all we've been given is lies, we were told someone would be here around 5-6pm, it is now 8.20pm, still waiting at CLEARWATER, 13 OAKLANDS, THORNESS BAY.
See the evidence for yourselves.








