I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... See more
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
Company replied
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
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Company details
- #15 of 31 best companies in Estate Agents
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5k reviews
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Wonderfully supportive property manager
As a landlord it is comforting to have Michelle Cleary as my property manager as she is so incredibly helpful and supportive. Nothing is ever a problem if I have to ring her. Any issues are taken care of quickly and in a professional manner.
She is an asset to the company.
7 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Claire,
We wanted to thank you for your review, mentioning the excellent service you have received from Michelle, in the TG Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Recognition of Great Service
Offered and closed on a property in leafy Manchester. Legals took a while but we worked through it together and got over the finish line in the end. So glad my offer was accepted and the team in Didsbury was responsive to my queries and drive to get it to completion.
29 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Yaz,
We wanted to say thank you for this 5 star review of Thornley Groves. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
quick responses by Amie
15 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Padma,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Greatly helpful
Daniel Garlick has been very helpful as an agent. He is always readily available to provide advice and respond to any queries or issues raised.
15 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hello,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Daniel at Thornley Groves. Daniel will be delighted that you took the time to acknowledge his great service!
Kind regards,
Customer Care Team
We had a viewing today with Kelly…
We had a viewing today with Kelly McDermott and were extremely impressed with the service she provided. Kelly was friendly, professional, and incredibly knowledgeable about the property and local area.
What stood out most was her honesty and transparency throughout the viewing. She was happy to answer all of our questions, provided useful information without any pressure, and gave us confidence that she genuinely wanted to help us make the right decision.
Kelly’s approachable manner and excellent communication made the whole experience enjoyable and stress-free. We would highly recommend her to anyone looking to buy or sell a property.
13 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Daniel,
We wanted to thank you for your review, mentioning the excellent service you have received from Kelly at Thornley Groves Monton. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Friendly, professional and happy to help
A big thank you to Delci for their excellent support throughout the process. They were friendly, professional, and always happy to help with any questions. Their expertise and commitment made everything simple and hassle-free
12 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Annabelle,
Thank you for your review of Thornley Groves Monton.
Delci will be delighted that you took the time to acknowledge her fantastic service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Specifically Aleaya has been an amazing…
Specifically Aleaya has been an amazing port of call and help as a property manager. She is fantastic at responding and extremely helpful. She is very receptive to all queries and generally just so lovely.
Thank you so much for everything
12 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Malika,
We wanted to thank you for your review, mentioning the excellent service you have received from Aleaya, in the TG Manchester Office recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Thank you Aleaya
Aleaya, thank you very much for your help and support get the things sorted and really appreciate to understand the customers situation and difficulties and supported for the same.
12 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Senthil,
We are very pleased to see that you have been impressed by the overall service you have received from Aleaya at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I recently spoke with Lucy at the…
I recently spoke with Lucy at the Monton branch, super helpful and really informative. Thank you !
11 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Keely,
We wanted to say thank you for this review, mentioning Lucy's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Chloe and her team at Thornley Groves…
Chloe and her team at Thornley Groves are lovely and extremely helpful. The team have been nothing but supportive in the 12 years that I have lived in their property.
12 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Aimee,
We are very pleased to see that you have been impressed by the overall service you have received from Chloe and the whole team at Thornley Groves, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Good customer service.
5 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Hafiz,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
There was an issue with sithat was…
Great service from Jeovely again. There was a hiccup not of TG making but it was resolved nonetheless in as quick a time as possible.
10 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Craig,
Thank you for your review of Thornley Groves, mentioning Jeovely's excellent service.
Jeovely will be delighted that you took the time to acknowledge her great service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I recently spoke with Delci at the…
I recently spoke with Delci at the Monton branch, she was extremely professional, knowledgable and helpful. Thank you!
3 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Ella,
We wanted to thank you for your review, mentioning the excellent service you have received from Delci, in the Monton Office recently. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Daniel has always been professional
Daniel has always been professional, responsive and helpful in managing my property. He communicates clearly, deals with queries promptly and has recently been proactive in assisting with a council tax issue affecting my rental property. I have found him approachable, knowledgeable and willing to go the extra mile to help resolve problems when they arise.
11 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Michael,
We wanted to say thank you for this review of Thornley Groves, and mentioning Daniel's great service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
⭐ 1 Star
⭐ 1 Star
Avoid this management company if you value basic maintenance, communication, or respect as a tenant.
I’ve spent over a month chasing the same issues and have received nothing but promises, excuses, and delays. Emails are ignored, repairs are postponed, and nobody seems interested in actually fixing anything.
The oven is literally melting. The frame and buttons are showing heat damage, and hot air leaks out while it’s being used. This was reported multiple times and still hasn’t been properly dealt with.
Electrical faults remain unresolved despite being reported weeks ago. The mould issue got so bad that I ended up cleaning it myself because waiting for management to do their job was clearly pointless.
The privacy issue has been just as bad. I live on the ground floor and people can see directly into my flat. There has been construction work outside for over a month, meaning random workers have been able to look straight into my home every day. Despite repeated complaints, nothing has been done.
What frustrates me most is the complete lack of accountability. Every email gets the same response: “We’re looking into it” or “We’ll arrange this soon.” Then nothing happens.
After more than a month of being ignored, it honestly feels like this company only cares about collecting rent and not about the wellbeing of its tenants.
30 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Tamchithei,
Thank you for taking the time to post a review. We sincerely apologise for the lack of responsiveness and the ongoing maintenance issues you've faced. We understand how frustrating it must be and would like to assure you that we value your wellbeing as a tenant. We are very disappointed to hear that you have not been satisfied with the service you have received, but we value your feedback.
If you would like to discuss your experience further, please do email us with more information about your property, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Alice was efficient and helpful through…
Alice was efficient and helpful through the process.
29 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Sandra,
Thank you for your 5 star review of Thornley Groves.
Alice will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I'm a first time renter
I'm a first time renter and the application process was managed really well and efficiently by the staff in the letting department at the Sale branch. Thanks to Alice & Emily for providing an excellent service!
10 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Nik,
We wanted to thank you for your review, mentioning the excellent service you have received from Alice and Emily at Thornley Groves in Sale. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Kaja has consistently had great and…
Kaja has consistently had great and quick replies to my questions, providing great support.
9 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Bader,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Kaja at Thornley Groves Manchester. Kaja will be delighted that you took the time to acknowledge her great service!
Kind regards,
Customer Care Team
Michelle Cleary is a credit to your…
Michelle Cleary is a credit to your company and goes over and above in the interest of its clients
8 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Michael,
Thank you for your review of Thornley Groves Manchester.
Michelle will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Always proactive and makes managing the…
Always proactive and makes managing the flat easy for me. Would recommend 👍
8 June 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Dawn,
We wanted to say thank you for this review of Thornley Groves. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
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