Thornley Groves Estate Agents Reviews 

I am so pleased with the way Karen of Thornley Groves Estate Agents attended to me. Her professionalism and enthusiasm was worthy of note. She replies promptly to mail at her earliest.Thanks

Owain Lacey is very helpful and quick in responding.

Kelly was brilliant throughout the viewing. Always quick to respond, honest, professional and easy to deal with. Communication was clear from start to finish and nothing ever felt like too much trouble.

Rebecca Peilober has been absolutely amazing. Her communication and proactivity was brilliant

We have been with Thornley Groves for more than 12 years and have always found them very helpful. Lucy Clegg, our main contact person and manager, always goes the extra mile to take care of our needs and address our concerns. She keeps us updated on everything very efficiently, and her communication skills are excellent. She is also very easy to approach.

In a nutshell, we don’t need to worry about anything as long as we know Lucy is handling the case.

Your company is lucky to have Michelle as an interface with clients.
She makes your company.have wit and follow up. Helpful. Responsive and efficient.
If you could bring the balance of her team to her standard you would be unbeatable.

Kelly was showed us round the property was lovely, friendly and informative.

I have been using Thornley Groves for a few years now, and I continue to have a dedicated property manager, Aleaya Afzaal. She always responds promptly, is courteous in both emails and phone calls, and is consistently helpful in resolving any queries or issues with the tenants.

It feels very much like a cooperative endeavour, which is beneficial for both my peace of mind and my relationship with Thornley Groves, as she clearly understands what is required. Thanks to Aleaya, I feel comfortable continuing to deal with Thornley Groves on an ongoing basis.

We've been with thornley grove from 5 years. Our property manager, Aleaya Afzaal, has been always useful and friendly.

Thornley Groves Staff are extremely helpful and proactive for Landlord.
I would especially like to mention Michael Richardson Senior Property Relationship Manager at the Salford Branch who always exceed our expectations.

Sue

Excellent service from Thronley Groves Estate Agents. Highly recommend. Claire Hayes, sales Manager, was incredibly helpful and made the whole process quick and straightforward. Really appreciated the fast communication and professional support throughout.

Following departure of my react contact in the letting department Aleaya Afzaal replied to an email and followed up with a phone which I found very helpful provided me with all the information I required in a swift and timely fashion. All in all five star service

We have been with Thornley Groves for over 15 years. Katie Garner, has been managing our apartment for most of this time. Her commitment, professionalism, attention to details and communication has been exemplary. We have always had 100% confidence in her work and her supportive team in their advice and recommendations. No hesitation in giving a 5* review.

I had a really positive experience with Daisie at Thornley Groves. She was friendly, professional, and made the whole lettings process feel much less stressful than I expected. Communication was always clear and quick, and she was happy to help with any questions along the way.
Really appreciated how smooth and straightforward she made everything. Thanks again, Daisie!

We have had nothing but great support the minute Katie Twigg took over our tenancy as property manager. Easy to get in contact with and responded with help each time.

I have been using Thornley Groves now for a few years. They are a large agent and as such seem to have the systems in place to cope with the high pace and ever changing legal landscape of Buy-to-Let. What I particularly like is that I still have a dedicated property manager, not a bot or an AI assistant. My contact is Michael Richardson and I like working with him because he always responds promptly and courteously to my emails. I think this works well because he understands that we have to work together to solve problems, and he always seems to understand what is required, and he has a sense of humour! Thanks and keep up the good work.

Ellie was absolutely lovely and very professional. She was friendly, welcoming, and gave a really helpful viewing with plenty of useful information. She was also punctual and made the whole experience comfortable and easy. Thank you for your time and help — it was much appreciated!

Our property manager for the last two years has been Katie Garner and I can only praise her and thank her for her diligence and efficiency with enquiries. She was able to extend our tenancy for us by the exact time we requested to accommodate our upcoming move and we are beyond grateful for the time and energy (and money!) she saved us by preventing an arduous moving process. A big thanks to the Thornley groves team for the help during our tenancy, but particularly to Katie.

Keegan Smith gave us great service- sorted out repairs and reported that the work had been done to property management company as requested. Kept us informed of how the work was progressing - great service!

I've been a client of TG for the best part of 20 years, although recently this didn't seem to matter to the senior management. The glass in my patio door had been broken and I asked TG to source a company to replace it, which they did and duly took £600 from my account. Shortly afterwards, the glass company went bust and the senior management of TG hid behind T&Cs and didn't have the moral character to refund my money. The issue dragged on for over 12 months, until Michelle Cleary became involved and within a matter of weeks, had sourced a reputable company and the glass was replaced. Michelle is an absolute star and never gave up, by demonstrating both application and determination when solving this on-going problem. It's a pity that all those involved previously to this, couldn't show similar qualities. Thankyou Michelle, if it was possible I'd give you 10 stars!