I would like to thank Mr. Herbert Chong for his sincere services in the past years. He has been detailed oriented, frank and skillful , taking care of almost all matters of my property in the remote... See more
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Delci Barlow is my contact at Thornley Groves and I cannot praise her enough for her professionalism in dealing with our rental house. It has had numerous repairs/upgrades over the past year and she... See more
Daniel has been managing my property for a few years. He delivers a consistently high standard of service as a property manager for Thornley. He responds quickly, provides clear updates and handles m... See more
Company replied
Thornley Groves were successful, friendly and efficient at selling my flat. Rebekah in particular had much to sort out ahead of the sale as the tenant left the property with a mess to clear out and... See more
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Company details
- #15 of 31 best companies in Estate Agents
Written by the company
When you choose to work with us, whether that be as a client, customer or as an employee, you become part of a growing family of enthusiastic and committed realty professionals. We go into the next 30 years as we did the last, with a focus on giving our customers excellent service, reliable advice and a genuine passion for the Manchester property market.
Thornley Groves Estate Agents
Written by the company
- FREE INSTANT ONLINE VALUATION
- Your home may be worth more than you think... are you curious? Visit www.thornleygroves.co.uk/property-valuation/ to get a free instant valuation!
Contact info
Altrincham, Hale, Sale, Didsbury, Swinton and Manchester, United Kingdom
- 0161 905 0205
- ho@thornleygroves.co.uk
- thornleygroves.co.uk
4.7
Excellent
5k reviews
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Michelle Cleary saves the day Thankyou!!
I've been a client of TG for the best part of 20 years, although recently this didn't seem to matter to the senior management. The glass in my patio door had been broken and I asked TG to source a company to replace it, which they did and duly took £600 from my account. Shortly afterwards, the glass company went bust and the senior management of TG hid behind T&Cs and didn't have the moral character to refund my money. The issue dragged on for over 12 months, until Michelle Cleary became involved and within a matter of weeks, had sourced a reputable company and the glass was replaced. Michelle is an absolute star and never gave up, by demonstrating both application and determination when solving this on-going problem. It's a pity that all those involved previously to this, couldn't show similar qualities. Thankyou Michelle, if it was possible I'd give you 10 stars!
11 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Peter,
Thank you for taking the time to leave a 5 star review! It's wonderful to know that Michelle's dedication and local expertise helped resolve your issue. We strive to provide personal service and responsiveness, and your feedback is invaluable to us.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
I feel very lucky to have chosen…
I feel very lucky to have chosen Thornley Groves Estate Agents.
Thanks to the team for their support and for responding to my questions so quickly.Special I thanks to Herbert Chong for his patience, attentive listening ,and assistance throughout the process. This is a real estate company that I would highly recommend to everyone.
12 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Lo Tiby,
Thank you for your review of Thornley Groves Manchester.
Herbert will be so pleased that you took the time to acknowledge his kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thanks to Katie Garner
Katie Garner was very good at quickly responding to my emails and getting me the relevant information I requested.
11 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Patrick,
Thank you for taking the time to leave a five star review, highlighting your experience renting with Katie. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Thanks Ellie
Ellie was very warm and welcoming. She had a relaxed no pressure approach on showing us around the property which allowed us to get a greater feel for the home. She gave us all the info needed. Overall great experience
9 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Matthew,
We wanted to thank you for your review, mentioning the excellent service you have received from Ellie. It was very kind of you to take the time to post this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I have been renting out an apartment…
I have been renting out an apartment for a number of years . During this time the void periods have been kept to a minimum and service good . Michelle Cleary has recently been looking after the letting and I have found her to be both helpful and accessable
8 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Peter,
Thank you for taking the time to leave a review on Trustpilot, noting the helpful service from Michelle.
Kind Regards,
Customer Care Team
I have used Thornley Groves for coming…
I have used Thornley Groves for coming 2 years now as a landlord. Aleaya has been very helpful and responsive to all my email queries & any issues raised are dealt with professionally and promptly.
8 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Eugene,
We wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
We rent our property through them
We rent our property through them, I wouldn’t recommend their services to anyone. Currently it’s being serviced by Keagan but he’s the latest in a long line of property managers who haven’t delivered a positive experience
8 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Matt,
We're sorry to hear that your property management has not met your expectations. We strive to provide personal service and local expertise, and we regret that we haven't delivered that for you.
If you would like to discuss your experience further, please do email us with more information, at complaints@thornleygroves.co.uk.
Kind Regards,
Customer Care Team
Really great service from Thornley…
Really great service from Thornley Groves, in particular Michael Richardson. Any issues quickly and professionally resolved. Would recommend.
7 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Elaine,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Michael at Thornley Groves. Michael will be delighted that you took the time to acknowledge his great service.
Kind regards,
Customer Care Team
Staff are friendly and helpful and…
We sold our house through the Prestwich branch and the staff are friendly and helpful and knowledgeable.
28 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Hilary,
Thank you for taking the time to leave a review. I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves Prestwich!
Kind regards,
Customer Care Team
The Thornley Grove team pay attention…
The Thornley Grove team pay attention to detail and strong in their communications.
24 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Hi Fiona,
Thank you for taking the time to leave Thornley Groves a 5 star review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Happy with the service
We've been working with Thornley Groves for almost 2 years and they have been communicative and helpful.
Lucy Clegg is our dedicated agent and I am really pleased to have her support in managing our property while we live abroad.
5 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear LP,
Thank you for taking the time to leave Thornley Groves Monton a review, especially noting the great service provided by Lucy.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Thornley Groves - Katie
I've been using Thornley Groves for 4 years now and Katie has been a great help throughout this time. Recently, she has helped with a maintenance issue we have had at our property and has been really helpful, keeping us fully in the loop whilst she has been sorting the issue with our landlord.
4 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear James,
Thank you for taking the time to leave a 5 star review. We're thrilled to hear that Katie has been a reliable support for you over the years. Keeping you informed during the maintenance issue is part of our commitment to personal service. We appreciate your trust in us and look forward to assisting you further.
Kind regards,
Customer Care Team
The staff here provide a great service
The staff here provide a great service, especially Daisie, she went above and beyond to meet (exceed) our expectations! She was extremely helpful throughout the whole process.
5 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Loulou,
We're thrilled to hear that our team, especially Daisie, provided exceptional service and exceeded your expectations. We always strive to offer personal service and local expertise to ensure our clients feel valued. If you need anything else, please don't hesitate to reach out to us.
Kind regards,
Customer Care Team
Exceptional service from a friendly team - would recommend
Many thanks to Clare Carpenter and the whole team (Ellie, Daniel and Kelly) at Thornley Groves in Monton who have provided exceptional service during the sale of our house. We are so grateful for their hard work on our behalf, frequently going above and beyond to ensure a smooth and successful process. They have always been so friendly and responsive to our queries. We are delighted with their service and would recommend them to everyone.
1 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Shalil,
We wanted to thank you for your review, mentioning the excellent service you have received from Clare, Ellie, Daniel and Kelly in the Monton Team recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Daisie has been absolutely wonderful…
Daisie has been absolutely wonderful and is such a delight. A real asset to your company.
5 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Aneesah,
We wanted to thank you for your review, mentioning the excellent service you have received from Daisie at Thornley Groves. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Fantastic service from Kelly!
Kelly McDermott was absolutely fantastic with us for our viewing. We’re first time buyers and Kelly made us feel welcome, supported and was very well informed about the property. Super friendly, bubbly and overall, made the experience much better than we’d have ever anticipated. Thank you, Kelly and the team at Thornley Groves.
2 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Pete,
We're thrilled to hear that Kelly provided such a warm and supportive experience for you as first-time buyers. Our team strives to offer personal service and local expertise, and it's great to know we exceeded your expectations. If you need anything else, please don't hesitate to reach out.
Kind regards,
Customer Care Team
Swift response and great member of staff
Swift response and Rebekah had a very professional and pleasant manner
1 May 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Mary,
Thank you for your review of Thornley Groves Prestwich.
Rebekah will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Thanks to all at Thornley Grove for a…
Thanks to all at Thornley Grove for a seemless transaction with my new tenancy agreement!
Alice Hassan, Amina Mirza and Antonia Litster all contributed excellently to getting this in place quickly and effientiently!
25 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear David,
We wanted to thank you for your review, mentioning the excellent service you have received from Thornley Groves, in the Altrincham Team recently. It was very kind of you to take the time to post this review, Alice, Amina and Antonia will all be thrilled to hear how happy you were with their service.
Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
Keeps her word
I have been with TG since 1991 with my first property and had many people who have managed my portfolio and delighted to say Kaja is the one who has always kept her word, kept me informed, calls me back, chases contractors and makes feel there is a Managment agent on my side.
Thank you. Steve
27 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
Dear Stephen,
Thank you for your 5 star review of Thornley Groves.
Kaja will be delighted that you took the time to acknowledge her kind and helpful service!
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Herbert is very helpful and responsive
Herbert is very helpful and responsive. He tried his best to resolve issues. As a overseas investor, highly recommended his service.
8 April 2026
Unprompted review
Reply from Thornley Groves Estate Agents
We appreciate your kind words and are so glad to hear that you had a positive experience! We are grateful for your recommendation as an overseas investor.
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