Threshold Mortgage Advice Reviews 1,798

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 144 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, proactive approach, and supportive demeanor throughout the process. Many highlight the exceptional service, noting that the team goes above and beyond to provide clear, concise advice and keep them updated at every stage, ensuring peace of mind. The overall process is frequently described as smooth, stress-free, and efficient, with many appreciating the quick response times and seamless user experience. However, some customers also noted issues with communication and advice, particularly for first-time buyers, where they felt the guidance was not clear or balanced. A few other people also felt that there was a lack of follow-up or updates after submitting documents, leading to dissatisfaction with the overall experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and efficient... See more

User experience

Clients share positive opinions on user experience, consistently describing it as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an outstanding experience working with Threshold Mortgages. Ben Cummins our mortgage advisor was exceptional - incredibly knowledgeable, proactive, and supportive throughout the process. He... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers, and so finding a mortgage felt like a mine-field. Jake, Daniella and the team helped us through the process so smoothly, and explained everything along the way. We really app... See more

Company replied

Rated 5 out of 5 stars

Threshold has some of the country’s finest mortgage advisors who provide an excellent service to the clients. The overall process and the conversations were completely stress free and the process went... See more

Company replied

Rated 5 out of 5 stars

Megan J is a star, we had a few complications with our re-mortgage application, as this was our 1st re-mortgage we were not fully aware how it worked. Megan took the time to explain the process and w... See more

Company replied


Company details

  1. #33 of 83 best companies in Mortgage broker

Information provided by various external sources

Threshold Mortgage Advice offers professional mortgage advice helping you to find the right lender and mortgage for you. For over a decade we have been one of the mortgage advisers that some of the UK House builders and Housing Associations recommend. Our clients always return to use our services time and time again knowing they will receive quality advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Joe Kilpatrick is the best

Joe Kilpatrick is someone who i cannot recommend enough for new build and first time buyers mortgages. he made the process straight forward and quick, he was efficient and answered any calls or emails almost immediately, managed to get me approved in not time which helped speed the buying process considerably.

13 February 2025
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Reply from Threshold Mortgage Advice

Hi Tom

Thank you for your very kind words, it is great to read you were very happy with Joe's service. Everyone at Threshold understands buying your first home can be a very daunting experience and we try to ensure that we make the process as smooth as possible which yours sounded like.

Thank you for your review and your recommendation

Rated 5 out of 5 stars

These people will what, where and when. Even though it may seem like a never ending story.

They were always keeping in touch making sure that we were honest about our situation and interest.

11 February 2025
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Reply from Threshold Mortgage Advice

Hello George, thank you for your kind review. Our team try and ensure that you are aware of the process at every step and we hope you found this helpful.

Thank you again for your review and for choosing Threshold

Rated 5 out of 5 stars

It was really great to work with…

It was really great to work with Threshold.
Especially with Kevin and Lauren.
From the very beginning their assistance on obtaining mortgage was fantastic.

10 February 2025
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Reply from Threshold Mortgage Advice

Hello Mrs Sheron , i am so pleased that Kevin and the Lauren were able to secure your mortgage. I will pass on your feedback which i know he will enjoy

Rated 5 out of 5 stars

Fantastic customer service and expert knowledge

We previously used threshold when purchasing our first home and had a great experience that time as well.

We recently moved property in December following a regular mortgage ‘check in’ call with Threshold in August. They were very happy to help us work out our mortgage possibilities and moving costs to determine what we could afford. They were able to explain all the processes and options with well practiced precision which was of great help to us with our limited experience.

We proceeded to quickly purchase a property and move. Threshold continuously checked in and kept us informed of our mortgage application. Whenever we had a query we got a prompt response within an hour without fail.

Absolutely fantastic customer service and we will be recommending to anyone we know looking to purchase a property or remortgage

31 October 2024
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Reply from Threshold Mortgage Advice

Hello Olaf, what a lovely review!

As a client we will always ensure that when a review our terms is due that we ensure that our clients are informed of all the details, this allows you to make informed decisions so it is nice to hear that you found this beneficial.

Thank you for your continued trust in Threshold and we will be in touch on your next review to ensure that you're looked after.

thank you for allowing us to be part of your journey

Rated 5 out of 5 stars

Threshold have been brilliant

Threshold have been brilliant. Taylor in particular has been so helpful and made the process easy!

30 January 2025
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Reply from Threshold Mortgage Advice

Hi Brooke , i am so pleased that Taylor was able to secure your mortgage. I will pass on your feedback which I know he will enjoy

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended. Taylor Cambden is super helpful and responsive.

14 January 2025
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Reply from Threshold Mortgage Advice

Hi Tina ,Thank you for your feedback for Taylor who will be thrilled to read your comments. Thank you again for allowing us to work with you.

Rated 5 out of 5 stars

Excellent service

Very professional people, clearly explained all information required. Friendly team and easy to approach, they worked hard even outside office hours and always willing to provide professional advise.

10 January 2025
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Reply from Threshold Mortgage Advice

Thank you for taking the time to review our services

Rated 5 out of 5 stars

great customer service

Very helpful and great customer service from Craig and Melanie. Thank you both

13 December 2024
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Reply from Threshold Mortgage Advice

Thank you for taking the time to review our service

Rated 5 out of 5 stars

For being efficient

For being fast, efficient and friendly easy to communicate with. Thank you especially to Nigel.

2 January 2025
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Reply from Threshold Mortgage Advice

Thank you for taking the time to review our services

Rated 5 out of 5 stars

Satisfied Customer

Very satisfied customer and cannot recommend Threshold Mortgages highly enough. I would like to personally thank Nigel who was not only able to find me an excellent deal, he was able to help guide through the process as a first time buyer and was very professional and efficient throughout. I was given a case handler and also grateful to Lauren for keeping me updated throughout.

22 November 2024
Unprompted review
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Reply from Threshold Mortgage Advice

Hi Richard, thank you for your kind words and feedback for Nigel which he will enjoy reading. I am so happy to read you were impressed with not only his but the teams level of professionalism and efficiency through out the process, so thank you.

We hope you are enjoying your new home and we lok forward to working t=with you again

Rated 5 out of 5 stars

Excellent and friendly mortgage advisers

We were recommended to Threshold by our property developer-Persimmon. Ben Cummins & Carol were exceptionally good, helpful and quick in getting our new house mortgage. No complaints and would definitely recommend to anyone who wants to make their mortgage application.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Top Company

Made a very stressful time so much easier, great clear advise, fantastic step by step guidance. Couldn’t rate highly enough. Top group of people.

13 December 2024
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Reply from Threshold Mortgage Advice

Hi Muma, thank you for these very kind words. We understand that buying a property can be stressful, even more so at this time of year. That's why we try and take as much of the pressure from the clients and make it a far more enjoyable process, and I am very happy to read this was your experience. We hope that you enjoy your new home and look forward to working with you again in the future

Rated 4 out of 5 stars

Nabil made my experience at Threshold…

Nabil made my experience at Threshold great, he is very informative explained everything in details to us to help us make the right choice.

6 December 2024
Unprompted review
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Reply from Threshold Mortgage Advice

Thank you for your kind review, I shall pass this onto Nabil who i know will be pleased to read that you were happy with his service

Rated 5 out of 5 stars

Professional and patient

We were recommended Threshold by the developer. Nigel Hawkins and Lauren Ball worked tirelessly to get our mortgage agreed. And put up with constant emails and questions with patience. Would deffo use again and would recommend to anyone looking for financial assistance. Thank you both so much.

6 December 2024
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Reply from Threshold Mortgage Advice

Hello Mr Turner, thank you for your very kind words. I am so pleased to read that Nigel and Lauren obtained your mortgage, The Threshold team are here to assist whenever we are needed and i am pleased to hear that Nigel and Lauren showed this. Thank you again for choosing Threshold

Rated 5 out of 5 stars

Great team

We had to get our mortgage very quickly to secure our new home and Marcus and the team were first class I absolutely recommend them.

6 December 2024
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Reply from Threshold Mortgage Advice

Hello Mr Porter, i am so pleased that Marcus and the team were able to secure your mortgage in time. I will pass on your feedback which i know he will enjoy

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