Thrive cat food has certainly made my IBD cat thrive. No more sick days, eats every scrap & is looking so much healthier in every way. Customer service is brilliant. My order arrived in a sorry state... See more
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Review summary
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The freeze dried pro taste chicken topper makes my cat's unappetising prescription food wonderful apparently. (Obviously checked with vet first and vet agreed ok in his case). Other cat adores the fre... See more
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Whenever I have needed to contact Thrive the response has been more or less immediate - very impressive. My cat loves the chicken treats and I only have one criticism. When one gets to halfway throu... See more
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The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more
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Company details
- #80 of 93 best companies in Animal feed shop
Written by the company
Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.
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Contact info
Pet Buddy Group, Fox Court, 14 Grays Inn Rd, , WC1X 8HN, London, United Kingdom
- 02084441800
- info@thrivepetfoods.com
- thrivepetfoods.com
4.5
Excellent
669 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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My cat likes thrive only the fish ones…
My cat likes thrive only the fish ones would like more variety if possiblex
2 March 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re pleased to hear that your cat is enjoying the fish recipes, and we appreciate your suggestion for more variety. Feedback like this is helpful as we continue to review and develop our range. We have 12 flavours at the moment so let us know what you think of the others :-)
Thank you, on behalf of your cat, for choosing Thrive.
Flexible ordering delivered to your door. Cats like the food!
The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular order. Saves carrying these bulky heavy items in the monthly shop.
27 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re really pleased to hear that you’ve found the ordering options flexible and that delivery was prompt. It’s also great to know that your cats are enjoying the food and that it’s making things a little easier for you.
Thank you, on behalf of your cats, for choosing Thrive.
Reply from Thrive Pet Foods
Thank you for sharing your 5 star feedback.
We’re really pleased to hear that your cat is enjoying the food. Our wet recipes are prepared in a natural broth rather than gravy, so it’s lovely to know it’s been well received at mealtimes - it's great for keeping your cat hydrated!
Thank you, on behalf of your cat, for choosing Thrive.
Pets matter
The cat food is great and my cats love most of the tinned food combinations and definitely the treats and dry food - so a great quality product and reasonable price to pay for it.
I have ordered before and the order has arrived promptly but what stood out with my Thrive experience this time was their reaction when I emailed to say that despite sporadic messages or 'excuses' from EVRI who were to deliver the order, the order had yet to arrive. They immediately responded and must have spoken to EVRI who advised that the order would arrive that afternoon but 40 minutes after that message told me that I would be advised when it was out for delivery..... I went back and my order was 'reordered' at no charge to me and without waiting longer - it had been almost a week since I had made the original order - and a different courier selected; I was advised to put a note on future orders that I would prefer another courier to EVRI.
I was impressed that my pets and my order mattered over the profit for Thrive.
4 March 2026
Reply from Thrive Pet Foods
Thank you for taking the time to share such thoughtful feedback.
We’re really pleased to hear that your cats are enjoying the food, treats and dry range, and that you feel the quality represents good value. We’re also glad we were able to help resolve the delivery issue quickly and find a better solution for you.
Providing reliable service and support is very important to us, so it’s lovely to know that this made a difference to your experience.
Thank you, on behalf of your pets, for choosing Thrive.
My cat goes crazy for this stuff!
My cat goes crazy for this stuff! I say stuff coz it always looks horrible, but Mister Poshy would do anything for a chunk. He L😻ves it!
3 March 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
It’s lovely to hear that Mister Poshy enjoys the food so much and that it’s such a hit at mealtimes.
Thank you, on behalf of Mister Poshy, for choosing Thrive.
Quick response and this time I received…
Quick response and this time I received the correct product!
2 March 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re pleased to hear that the issue was resolved quickly and that you received the correct product this time.
Thank you for giving us the opportunity to put things right.
Thank you for feeding Thrive!
Ive tried quiet afew different brands
Ive tried quiet afew different brands . But she seems to love your brand . ..so no complaints at all .. and even better not having to subscribe to you . So can order when I want to .. cat loves wet fish flavours
27 February 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback with us, Sharon.
We’re really pleased to hear that your cat is enjoying the wet fish flavours and that our food has been well received after trying other brands. It’s also good to know that the flexibility of ordering when it suits you, works well.
Thank you, on behalf of your cat, for choosing Thrive.
Very happy thank you
19 February 2026
Reply from Thrive Pet Foods
Thank you for your feedback.
We’re really pleased to hear that you’re happy with your experience.
Thank you, on behalf of your pet, for choosing Thrive.
my cat wouldn't touch it
25 February 2026
Reply from Thrive Pet Foods
Thank you for sharing your feedback.
We’re sorry to hear that the recipe wasn’t to your cat’s taste. As every cat has their own preferences, reactions to different foods can vary.
We appreciate you taking the time to let us know your experience.
Reply from Thrive Pet Foods
Thanks for your feedback, Kevin.
We’re pleased to hear that your delivery has been consistently quick and that you’ve found good value in the food topper.
Thank you, on behalf of your pet, for choosing Thrive.
Excellent choice of quality foods
Excellent choice of quality foods, both wet and dry , for cats and dogs
3 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Christine.
We’re delighted to hear that you’re happy with the range of both wet and dry foods for cats and dogs.
Thank you, on behalf of your pets, for choosing Thrive!
Allergic to chicken but my cat loves the tuna. Great customer service !
Evri were a disaster and apparently lost the parcel but when I complained to Thrive a new parcel was immediately dispatched and arrived the next day. Great customer service.
My cat is allergic to chicken and loves the tuna. A relief to find something she can eat which she enjoys.
5 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Christine.
We’re sorry to hear there was an issue with the courier, but we’re pleased it was resolved quickly and that your replacement arrived promptly. Providing reliable support is very important to us.
It’s also great to hear that your cat is really enjoying the tuna recipe.
Thank you, on behalf of your cat, for choosing Thrive.
Best dog treats ever..
Thrive treats are my toy poodle's absolute favourites. My order always comes quickly and correctly.
Our favourites are the freeze dried chicken and other flavours, and the top one is the freeze dried hearts.
29 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback, Philippa.
We’re delighted to hear that the treats are such a hit with your toy poodle, and that your orders arrive quickly and correctly. It’s always lovely to know when favourites have been firmly established — especially the freeze-dried chicken and hearts.
Thank you, on behalf of your dog, for choosing Thrive.
My cats love Thrive ❤️
Just bought the large tub of chicken treats for my three cats 🐈 😻 🐈⬛️
They are expensive, but my boys deserve the best.
I also use the chicken food topper. They all love Thrive products.
5 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re delighted to hear that your three cats are enjoying the chicken treats and the food topper. It’s always lovely to know when our products are so well received at home. We also appreciate your comments on value.
Thank you, on behalf of your boys, for choosing Thrive.
Reply from Thrive Pet Foods
Thanks for your feedback Sheelagh.
We’re pleased to hear that you’re happy with the food and that the service and delivery met expectations.
Thank you, on behalf of your cat, for choosing Thrive.
Good price excellent product brilliant…
Good price excellent product brilliant delivery
28 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re delighted to hear that you were happy with the price, the product, and the delivery. It’s always great to know everything came together smoothly.
Thank you, on behalf of your pet, for choosing Thrive.
There’s a missing item in my order
There’s a missing item in my order. I have raised a complaint and waiting for the response
5 February 2026
Reply from Thrive Pet Foods
Thank you for your review and for contacting us about this issue.
We understand you previously raised this with our customer care team, and we appreciate you bringing it to our attention.
Could you please let us know if the missing item has now been received? If not, we’ll be happy to look into this for you straight away.
Wishing you all the very best, Thrive
Reply from Thrive Pet Foods
Thanks for your feedback.
We’re pleased to hear that the food has gone down well and that you have one happy cat!
Thank you, on behalf of your cat, for choosing Thrive.
Good quality food and good pricing just…
Good quality food and good pricing just my cat wasn't keen as its better for her.
2 February 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re pleased to hear that you were happy with the quality and pricing. We’re sorry that the recipe wasn’t quite to your cat’s taste — as every cat is individual, preferences can vary.
Thank you for taking the time to share your experience with us.
Thrive is the only food one of my cats…
Thrive is the only food one of my cats will eat. It actually looks fit for humans!
30 January 2026
Reply from Thrive Pet Foods
Thanks for sharing your feedback.
We’re really pleased to hear that your cat is enjoying Thrive so much. We take great care with our ingredients and preparation, so it’s always rewarding to know this is noticed and appreciated.
Thank you, on behalf of your cat, for choosing Thrive.
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