I had a family emergency and needed to get my child home from London. I accidentally booked her two flights on different dates. The support lady at Thrive was so patient and helpful in getting the si... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The... See more
Company replied
I had an issue with a flight cancellation that was not on the Thrive reservation so I called customer service to see if we could work the schedule out with the change. Michael Boyd was the gentleman t... See more
Company replied
Made a flight reservation for the first time and everything was quick and easy and at a very good price. I got email confirmation that they received the payment and within couple hours I received boo... See more
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Company details
Written by the company
At Thrive Travel, we specialize in finding the most affordable flights through our online booking engine. Unlike our competitors such as Priceline, Orbtiz, and Kayak, we have a unique flight search algorithm that greatly enhances the likelihood of discovering the lowest unpublished airfare rates for you. Our booking engine leverages strong industry relationships to search for exclusive rates. Thrive Travel allows flyers to conveniently search, compare, and book flights online using our user-friendly booking engine. We take pride in providing flyers with a hassle-free approach to booking airfare.
Contact info
United States
- thrivetravel.com
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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They were quick to respond to issues…
They were quick to respond to issues and when I did not have a chance to get back to them by email, they called me and made sure that everything was taken care of
8 April 2026
Reply from Thrive Travel
Thank you for booking your summer trip with us - if any questions come up on the meantime, please reach out to Bruce or our support line!
Made reservations on line
Made reservations on line. Quickly received an email confirming my flights. They had a problem with one leg of my flight as they had an issue with my credit card. Easy to call spoke to the person and they resolved the issue. Good customer service.
8 April 2026
Reply from Thrive Travel
Thank you for trusting us with your summer travel and since your flights are quite a few months away, please save Sheena's contact info for any questions!
Big help.
Thanks a lot to Zach one of the managers from Swipe Travel. He did everything I asked for, very quickly and correctly.
8 April 2026
Unprompted review
Reply from Thrive Travel
Apologies for the back and forth to get this sorted and thank you for working with us!
This company took right steps to solve…
This company took right steps to solve my problem. I am happy with their service.
6 April 2026
Reply from Thrive Travel
Thank you for your communication and cooperation through this!
My experience with Marvin was the…
My experience with Marvin was the necessary component to my successful booking. Marvin was very helpful, patient (I’m a befuddled 78 years old.), and creative all the while seeking a good price for my ticketing. Give my thanks to Marvin. B. Hansen
2 April 2026
Reply from Thrive Travel
Thank you for trusting us with your summer flights! Feel free to reach out to Marvin if there are any questions till then!
Great experience with air travel booking
Fast, smooth and easy service, and the best fare. Special thank you to Mason for his assistance.
6 April 2026
Reply from Thrive Travel
Thank you and enjoy your trip!
Reply from Thrive Travel
Hope you had a pleasant trip!
Flight was booked for wrong date
Initially, the flight was booked for wrong date, Booking process was confusing. I have never had this issue before. However the support team worked with me to get it fixed. It cost more but date was changed and the support team was very helpful.
24 March 2026
Reply from Thrive Travel
Dear customer, we hope that the manager who reached out has helped clarify the issue?
great customer service, very responsive and helped me fix a problem quickly
Great customer service! Very responsive engaging with a real person who helped me fix my problems very quickly. I would definitely use them again!
5 April 2026
Reply from Thrive Travel
Thank you! We believe that help from real people is necessary in the travel industry!
Great price and last minute…
Great price and last minute availability
Love this company
Thank you
29 March 2026
Reply from Thrive Travel
So glad to hear, hope you enjoyed your trip!
Easy to use and fast / user friendly…
Easy to use and fast / user friendly platform.
My ticket was issued almost instantaneously, which is quite nice for a third party intermediary. Would highly recommend TrustPilot as a booking source for your next trip.
3 April 2026
Reply from Thrive Travel
We agree that speed of issuance is the main challenge for any third party, and we always do our best!
The company took care of the issue in a…
The company took care of the issue in a timely manner.
2 April 2026
Reply from Thrive Travel
Glad it all went well in the end!
Reply from Thrive Travel
Glad you enjoyed communicating with our agents!
Ease of finding flights and booking…
Ease of finding flights and booking with best price.
2 April 2026
Reply from Thrive Travel
Thank you! If any questions come up, or you need any quotes for new trips, please don't hesitate to your assigned agent, Sheena, who is also a manager here!
Marvin was a big help to me
Marvin was a big help to me. He kindly and quickly responded to my request for a seat assignment. He also reached out right after I purchased the airline ticket to let him know what he could do for me. He was great!
1 April 2026
Unprompted review
Reply from Thrive Travel
Great to know that you had a pleasant experience with Marvin!
Cost effective
Cost effective! You located the best price amongst all options I searched! Highly responsive!
1 April 2026
Reply from Thrive Travel
Safe flights shortly and thank you!
Prompt service
Prompt service. They held up their word on a canceled flight reimbursement.
30 March 2026
Reply from Thrive Travel
By all means, what's right is right! Thank you!
Reply from Thrive Travel
Great to know! Safe flights in a bit, and for your next trip, please consider emailing your assigned agent Jenna so she can help with private quotes!
Outstanding customer support in a time crunch
I had to book an emergency flight home from overseas. I encountered an issue with the payment process and called customer support right away, as the flight was scheduled to leave within 24 hours. The payment process issues (no fault of thrive, bank side issue) caused the initially booked flight slot to fill-Thrive was still able to get me book on another flight, the same day near the same time. And at the same price. I couldn’t have asked for better customer service, the representative I spoke with was Michael Boyd. Huge thank you to Thrive, and Micheal for stepping up and quickly resolving the issue. I would not hesitate to recommend them to anyone.
29 March 2026
Reply from Thrive Travel
Not uncommon to face a banking issue with last minute bookings, but we're here to help! All we need is an open channel of communication with our customers and we really appreciate your availability to resolve this!
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