THYSOL United States Reviews 

76
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Got what I needed and quickly! My PT recommended I buy a flossing band for my broken ankle rehab and Thysol had lower or comparable prices to every other site. I didn't have to buy at the giant cor... See more

Rated 5 out of 5 stars

Easy, fast, and reliable delivery! I appreciate the product options provided for face taping. It turns out my skin is a bit more sensitive than I expected but other than that I love the product

Rated 5 out of 5 stars

I really wanted the intro kit for canines and it was out of stock. I contacted customer service who responded really fast and made the effort to contact me when they were back in stock. I was super gr... See more

Rated 3 out of 5 stars

I reordered tape. It came inside a severly dented can which was inside a mailing envelope. If sending orders of tape in a tin can, it should definitely be sent out in a rigid box to save the integrity... See more

Company replied

Company details

  1. Medical supply store

Written by the company

THYSOL USA is a leading supplier, wholesaler and educational leader of kinesiology tape and fascia release products. THYSOL USA offers a total fascia related concept, with high quality fascia massage tools, various kinesiology tape products and educational courses distributed via our close connected partners in the local markets.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

76 reviews

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4.3

All reviews

(76)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Working with Ricco

Working with Ricco. So easy to place my order. I appreciate working with good people and a great product. I look forward to a long relationship with Thysol.

19 February 2025
Rated 2 out of 5 stars

Sports Taping Course NEEDS REVISION!

Sports taping video was a disappointment. Valuable information but it was challenging to understand what the speaker was saying and sometimes the audio went really quiet. The recording of the video audio was inconsistent. The educational material itself was good, but the speaker did not explain how the injuries might affect the body nor what recovery using the sports tape should follow. I feel like there was missing information regarding the possible injury that would be vital to know for sports taping. The only benefit that was discussed was how the tape would aid in lymphatic drainage. Are there any other benefits? If my patient asks why I am doing this, what are other reasons? Additionally, it was unnecessarily revealing for the patient actress. While this video is for medical professionals, the educational video did not feel professional. The angles at which the video was shot as well as the lack of clothing the patient wore were both avoidable. Regardless of how realistic the actress' outfit might be for sports taping, this is an educational video and felt inappropriate.

29 November 2024
Rated 5 out of 5 stars

Quick resolution of shipping mishap

My 1st order (in October) was packaged and shipped very quickly. My 2nd order wasn't received and had to be resent by Thysol. They were very quick to respond and resend my order. This tape is GREAT! It has stuck to several clients (horses) for a whole week.

8 November 2024
Rated 1 out of 5 stars

Delivery went from 2 a3 days to it’s…

Delivery went from 2 a3 days to it’s not here yet. Disappointing

1 July 2024
THYSOL United States logo

Reply from THYSOL United States

Hi Beatrice,

As we discussed via email, our forwarder typically delivers within 2-3 days 95% of the time, though occasional delays do occur. Unfortunately, your order was placed late Sunday night, and it was delivered on the following Saturday. And we apologize for that. We were sorry to read that you were not open to an appropriate solution from us, as we would have liked to give you something in return such as a discount for a next order or something else to resolve this for you, but instead we resorted to leaving a 1 star review about our company in general.

Rated 4 out of 5 stars

When my order was delayed

When my order was delayed, the problem was resolved promptly, but I had to complain first and communication was slow. There needs to be a way to call with a problem. The info @ company name is not a good way to handle customer questions.

13 April 2024
Rated 1 out of 5 stars

1....

Our goods, when they were packed, the packer put an open jar inside and there was enough goods for me

9 March 2024
THYSOL United States logo

Reply from THYSOL United States

Dear Karen, We have reached out to you regarding this issue! We look forward to hearing back from you so we can offer a fitting solution!

Rated 5 out of 5 stars

Wonderful customer service

I ordered a box of the tape and they sent the wrong one, the beauty versus the gentle. I sent an email in explaining the problem. And right away not only I heard back, but they also sent me the correct one and told me to keep the one that they had sent. Not only is the tape wonderful, but so is the customer service.

27 February 2024

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