It's ridiculous that the price you see during the whole process of booking appears to be valid for Maestro cards only. All other payment methods will add up to the final sum, but you'll see that at t... See more
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I was having trouble completing my Ryanair verification and couldn’t find a solution after trying with several agents. Then I spoke with Savina Safiulova, who helped me perfectly.she was patient, frie... See more
Company replied
Everything worked smoothly. Ticket was received within 20min. Despite excessive charges for credit card payment, it was still very substantially cheaper than buying directly from the airline. I just h... See more
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Company details
Written by the company
Tickets.lt yra pirmaujanti internetinė kelionių agentūra, kurios specializacija yra visapusių kelionių paslaugų teikimas. Siūlome platų paslaugų spektrą, įskaitant skrydžių ir viešbučių rezervavimą, todėl kelionės planavimas yra patogus ir saugus. Dėl intuityvios mūsų svetainės sąsajos galite greitai rasti geriausius savo kelionės variantus geriausiomis kainomis. Mūsų tikslas – teikti klientams aukščiausio lygio paslaugas ir palaikymą kiekviename jų kelionės etape. Patikėkite savo keliones Tickets.lt – savo patikimam partneriui kelionių pasaulyje.
Contact info
TTN GmbH, 7A Tuchlauben, 1010, Vienna, Austria
- +370 521 410 16
- info@tickets.lt
- tickets.lt
3.2
Average
205 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Error downloading tickets via iPhone
No possibility to download tickets - always "error".
4 January 2025
Reply from Tickets.lt
Dear Aneta Makareviciene,
Thank you for your feedback and for bringing this issue to our attention. We apologize for the inconvenience caused by the error when downloading your tickets on your iPhone.
To resolve this, we recommend the following steps:
Ensure your iPhone's software and the app (if applicable) are updated to the latest version.
Try downloading the tickets using a different browser or device.
Clear your browser’s cache and cookies, then attempt the download again.
If the issue persists, please contact our support team directly, and we will be happy to send the tickets to you via email or assist further.
We appreciate your patience and look forward to ensuring you have a smooth experience.
Iryna Basara- perfect service!
3 January 2025
Unprompted review
Reply from Tickets.lt
Thank you for your wonderful feedback! We're thrilled to hear that Iryna Basara provided perfect service. Your satisfaction means a lot to us, and we’ll be sure to share your kind words with Iryna.
If you need any further assistance, feel free to reach out. We’re always here to help!
Don't trust in refund/reschedule policy
I was deceived into believing that the refund of a flight ticket will be possible. "tech support agent" told me that the refund will be possible, so I bought another ticket. After submitting refund request, after a day or two it was denied. So I end up with two flight tickets.
This service company let their customers pay for their own mistakes.
20 December 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for sharing your feedback with us. We sincerely regret to hear about your negative experience and understand your frustration regarding the refund process.
To clarify, refunds and rescheduling are subject to the fare rules established by the airline for the ticket purchased. Unfortunately, if the ticket is marked as non-refundable, the airline policy prohibits any refund. We strive to communicate these terms clearly during the booking process.
We would like to investigate your case further and ensure that everything was handled correctly. Could you please provide us with your reservation number or the email address used for booking? This will allow us to review your situation and offer any additional assistance if possible.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Reply from Tickets.lt
Thank you for your kind feedback! We're delighted to hear that Andriiana provided quick and clear assistance. Ensuring a smooth and efficient experience for our customers is our priority, and your words motivate us to continue delivering the best service.
Should you need any further assistance, feel free to reach out to us anytime.
Andriiana was great
Andriiana was great! It was an urgent situation for me, she helped me to figure out my flight tickets changes real quick!
14 December 2024
Unprompted review
Reply from Tickets.lt
Thank you for your kind feedback! We’re thrilled to hear that Andriiana was able to assist you quickly and efficiently with your flight ticket changes, especially in such an urgent situation.
We’ll be sure to pass along your appreciation to her. If you need further assistance in the future, we’re always here to help!
Quick and friendly assistance from Yuliana
I had an issue with my bookings, and Yuliana Huliieva was absolutely amazing in assisting me. She was patient, kind, and incredibly helpful, making sure I understood every step of the process. Thanks to her, one of my problems was solved quickly, and I am sure the rest of the matter is in good hands. Exceptional service! Thank youu Yuliana!
12 December 2024
Unprompted review
Reply from Tickets.lt
Dear Melisa,
Thank you so much for sharing your wonderful feedback! We're delighted to hear about your positive experience with Yuliana Huliieva. Her dedication to providing patient, kind, and thorough assistance truly reflects the level of service we strive for.
We’re glad she was able to resolve one of your concerns promptly and that you feel confident the rest is in good hands. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Thank you for choosing us, and we’ll make sure to share your kind words with Yuliana!
Bad experience
It wasn’t the first time when we bought tickets from this seller. I also ordered and paid for check-in to our flights. But this company didn’t do that for us. When I asked about that, the answer was: you can try to do that by yourself and we’ll send you these several euros back to you. And it was the same for all our flights (3). They can not afford check-in service. A year ago the same situation happened to my friends.
28 November 2024
Unprompted review
Reply from Tickets.lt
Dear Customer,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our check-in service. We understand how frustrating it must have been, especially since this has occurred multiple times.
Our goal is to provide reliable services, and we regret that we fell short in this instance. While some airlines have restrictions or technical limitations that may prevent us from completing check-ins, this should have been communicated to you more effectively. We appreciate your understanding regarding the refund for the service not provided, but we recognize this does not fully compensate for the trouble caused.
Your feedback is invaluable, and we are working to improve our processes to ensure this does not happen again in the future. If you have any further concerns or would like us to assist you with this matter, please do not hesitate to contact us.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
thank you Andriiana Nosal for answering…
thank you Andriiana Nosal for answering my queries and for the prompt response
5 December 2024
Unprompted review
Reply from Tickets.lt
Thank you for your kind words! We're thrilled to hear that Andriiana Nosal was able to assist you promptly and answer your queries. Providing quick and helpful support is always our goal, and we're glad we met your expectations.
If you need further assistance, please don't hesitate to reach out.
Reply from Tickets.lt
Thank you for your positive feedback! We’re delighted to hear that you found our service trustworthy and satisfactory. Your kind words motivate us to continue providing the best experience possible.
We look forward to assisting you again in the future!
Do not be sure about your flight :)
I booked a ticket with LOT and successfully paid for it. A day later, I received an email stating, "We are sorry to inform you that we do not have the possibility to issue the original flight. In order to resolve this matter, we suggest you an alternative without any additional payment." Essentially, the price of my original ticket had increased, and they offered me alternative flights instead.
I contacted customer support to inquire about the original flight, which was still available but at a higher price. They assured me they would follow up, but they never did. Instead, they canceled my booking without providing a resolution. When I reached out again, the ticket prices for my original flight had risen from the original €211 to over €450, plus additional costs.
This experience highlights the issues with dynamic pricing and the lack of accountability in resolving such matters. Be prepared to either have a backup plan or pay significantly more for your ticket if this happens to you. Unfortunately, I can only give 1 star for the poor handling of this situation and the absence of a satisfactory solution.
22 November 2024
Unprompted review
Reply from Tickets.lt
Dear Daniel,
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered during the booking process.
The situation you described reflects the challenges of dynamic pricing in the airline industry, where ticket availability and fares can change rapidly. We understand how disappointing it is when the original fare cannot be honored, and we regret that our handling of your case did not meet your expectations.
We strive to offer alternatives or solutions in such situations, but it’s clear from your feedback that we fell short. Your comments will help us improve our communication and resolution processes to better serve our customers in the future.
If there’s anything further we can do to assist or address your concerns, please don’t hesitate to contact us directly.
Big thanks to Marta Lesko for answering…
Big thanks to Marta Lesko for answering our questions in a prompt manner ;)
21 November 2024
Unprompted review
Reply from Tickets.lt
Thank you for your kind feedback! We're thrilled to hear that Marta Lesko was able to assist you promptly and effectively. We'll be sure to pass along your appreciation to her. If you have any more questions or need further assistance, don't hesitate to reach out!
Reply from Tickets.lt
Thank you for your feedback! We're glad you received all the information you needed. If you have any further questions, feel free to reach out. We're here to help!
tailored service, nice assistance
The company is replying promptly and helps with trip arrangements. I also liked that they speak English. They helped me with the ticket
5 November 2024
Reply from Tickets.lt
Thank you for your kind feedback! We’re delighted to hear that our team could assist you promptly with your trip arrangements and that you found our English support helpful. It's always our goal to make the booking process smooth and convenient for you.
Wishing you safe and enjoyable travels, and feel free to reach out if you need any further assistance!
Thank's for Andriiana Nosal I got all…
Thank's for Andriiana Nosal I got all the information and help.
11 November 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're delighted to hear that Andriiana Nosal was able to provide you with all the information and assistance you needed. If you have any more questions or need further support, please don't hesitate to reach out. Safe travels!
Reply from Tickets.lt
Thank you for your recommendation! We're delighted to hear that you found our communication helpful and our responses quick. If you have any more questions or need assistance in the future, please don’t hesitate to reach out. Safe travels!
All good
All good, I bought direct flight from Vilnius to Oslo. Price was cheaper then from Norvegian airways.
23 October 2024
Unprompted review
Reply from Tickets.lt
Thank you for your positive feedback! We're delighted to hear that you found a great deal on your direct flight from Vilnius to Oslo. Offering competitive prices is a priority for us, and we're glad to know we could provide you with savings on your trip.
Wishing you a wonderful journey, and we look forward to assisting you again in the future!
Fast and cheaper service
15 October 2024
Unprompted review
Reply from Tickets.lt
Thank you for your feedback! We're thrilled to hear you enjoyed our quick and affordable service. Providing efficient support and competitive prices is something we prioritize, and we're glad it made a difference in your experience.
If there’s anything more we can do for you, don’t hesitate to reach out. Safe travels, and we look forward to serving you again!
slow and horrible communication
Our flight got cancelled on Wednesday and altough we accepted the alternative flights as soon as we got the email, it is Saturday now and our flight is supposed to be tommorow we still havent received our tickets. We have called customer service every day and each time they say that we will get our new tickets at the end of the day but we still havent received them. Update: we were told on the day of the flight that they cannot get tickets they promised and we had to issue a refund on the day of departure. Tickets.lt also told us to contact the airline and the airline told us tickets.lt is supposed to fix this problem but they never did. This experience was a waste of our money, time, caused a lot of stress and frustration.I hope they at least send us a refund on time.
26 October 2024
Unprompted review
Reply from Tickets.lt
Thank you for bringing this to our attention, Egle, and we apologize for the delay and frustration this has caused. We understand the urgency of receiving your new tickets, and we are currently waiting for the airline to authorize the changes. Our team is monitoring the situation closely and will send your updated tickets as soon as the airline confirms the adjustments. Thank you for your patience, and if you need further updates, please don’t hesitate to reach out. We’re doing our best to ensure everything is ready for your upcoming trip.
28/10
The return was made today, October 28. Usually, the funds are transferred to the buyer's account within 1-3 working banking days. If after the end of this period the funds do not arrive in the account, we will provide you with confirmation of the return. You can use it to check the status of the transaction in your bank.
Be careful this is big fraud
Be careful this is big fraud, they sell tickets which they dont have, we bought one, and i the airport we got declined because it was not good ticket.
Also i have still not received refund !
3 October 2024
Unprompted review
Reply from Tickets.lt
Dear Tomas Stasevicius,
We sincerely apologize for the difficulties you experienced with your ticket and for the frustration this has caused. Please be assured that we take such matters very seriously.
According to our records, your refund is currently being processed. We will prioritize your case and provide you with an update as soon as possible.
Thank you for your patience, and we will ensure this is resolved promptly.
Best regards,
Customer Support Team
21/10
We sincerely apologize for the delay in refunding your funds. From our agency's side, the refund was processed today, October 21st. Usually, the funds are credited to the buyer's account within 1-3 business banking days. If after this period the funds have not arrived in your account, we will provide you with a refund confirmation, which you can use to check the status of the transaction in your bank. Thank you for your feedback and for using our services.
Tickets from Europe to USA and back…
Tickets from Europe to USA and back were bought and next day they send me an email, that they apologize and there are flights in another days, because one connecting flight is cancelled. It would be good but one problem is that I meant to meet my fiance bought the flights and we meant to meet in the airport. I called the service center and asked if there was a possibility to change the canceled connecting flight to an earlier one and the answer was to wait. It is a long time to wait for answers and I think there would not be so hard to change the connecting flight because the flight will be in two months and there are plenty of seats left on the plane.
15 October 2024
Unprompted review
Reply from Tickets.lt
Dear Matas Belazaravičius,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused by the changes to your flights. We understand how important your travel plans are, especially when meeting a loved one, and we're sorry for the delay in resolving your request.
According to the information in our system, it appears that you have already agreed to the alternative flight option provided by the airline. We are currently processing your application and will send the final confirmation to your email as soon as possible.
Thank you for your patience, and we appreciate your understanding.
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