Booked for a family of 4 to go Brighton Sealife, train was cancelled at the station but we was responded to quickly via email and they changed my ticket day without any issues! Around the time I was d... See more
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See what reviewers are saying
I got in a muddle with my booking of last minute tickets for the London Eye. the Picniq team were super helpful and responsive and resoled my issue quickly.
Tickets purchased for Christmas, arrived at the venue to be told the booking had been cancelled. Although a refund was received, the family had travelled to the venue before we became aware of... See more
Company replied
Seamless booking process and excellent value for a family package. I just wish there were an option for larger or extended families with more than four people. Check-in for the ride was smooth and has... See more
Company details
- #22 of 39 best companies in Event ticket seller
- #12 of 12 best companies in Tourist attraction
- #169 of 205 best companies in Travel agent
- #66 of 101 best companies in Travel deals
About Picniq
Written by the company
The UK No.1 days out idea, attractions ticket destination for families in the UK - and now holidays!. We were founded to help busy parents plan great days out for their children with ease and bring you the best deals on family tickets to attractions, events and festivals. Our mission to save you money and make your ticket purchase safe, secure and simple to use.
Picniq® Experts in family travel.
Picniq® Experts in family travel.
Contact info
Picniq HQ, Space House, 22-24 Oxford RD, BH8 8EZ, BOURNEMOUTH, United Kingdom
- 01202 830838
- claire@picniq.co.uk
- tickets.picniq.co.uk
4.5
Excellent
9k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Cancelled tickets…
Was really pleased to find these tickets at such as good price to treat my children to a fun day out in London as a Christmas present.
However, after spending hundreds of pounds on the tickets, hotel and travel, we arrived at the London dungeons to find that our tickets had been cancelled and was told we needed to buy the tickets again. Obviously the on the door day cost was much higher and we had to walk away with 2 very disappointed children.
Apparently an email and WhatsApp messages was sent, but unfortunately these obviously did not come to my inbox for me to see. Also, if I had of been refunded I would have noticed and questioned this with the company.
All in all we spent hundreds of pounds and lost 2 days of earnings ( me and husband both self employed) for nothing!
Very poor experience, and still so upset :(
28 February 2026
Unprompted review
Reply from Picniq
Dear Sarah
Please accept our sincere apologies for the disruption to your plans. As advised we did email you on the 02 Feb and send a Whats app on the 06th Feb which you replied back on yesterday , Im pleased to see your refund has been received. While technical issues like this happen very rarely, we took the proactive step of cancelling your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
CANCELLED BOOKING WITHOUT NOTIFYING!!
21 February 2026
Unprompted review
Reply from Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
I purchased tickets to climb the 02
I purchased tickets to climb the 02 in London.
When I arrived at the 02, I was told my tickets had been cancelled and given no reason why.
I did not receive an email or text message from the company.
20 February 2026
Unprompted review
Reply from Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Reply from Picniq
Thanks for the 5-star review, Fiona! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Reply from Picniq
We’re so glad you’re happy with your purchase, Mr O Sullivan! Thank you for choosing Picniq. Your satisfaction is our top priority!
Disneyland Paris tickets
Fast reply when I asked a question through whatsapp, tickets were given out really efficiently
10 February 2026
Reply from Picniq
Thanks for the 5-star review, Nadia! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Easy to use and great price
Easy to use and great price! Ticket delivery was instant and would recommend the website to everyone
12 February 2026
Reply from Picniq
Thank you, Megan! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Pathetic excuse for a company
Pathetic excuse for a company. Me and my friends booked a few tickets to do crystal maze for my birthday. Few days later they emailed some of us saying they messed up and will issue refunds. Some of my contacts never received that email either. Why advertise something you couldn't agree with the venue is beyond me. No compensation was offered.
UPD:
Reply to Picniq:
You didn't get in touch with all the people and I had to do it myself.
Technical mishaps do happen, it is how you resolve and the experience you provide to make it less of an inconvenience. The correct response would have been rebooking people on the official site yourself, that's what a good company would do.
27 January 2026
Unprompted review
Reply from Picniq
Dear Ash
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Great experience
Bought Disney park tickets. Great company and great communication. Will use again for sure
25 November 2025
Reply from Picniq
We’re so glad you’re happy with your purchase, Martyn! Thank you for choosing Picniq. Your satisfaction is our top priority!
crystall maze manchester
Tickets purchased for Christmas, arrived at the venue to be told the booking had been cancelled.
Although a refund was received, the family had travelled to the venue before we became aware of the CANCELLATION.
Picniq have advised- we sent you an email !!
Obviously eaten by the spam filter - Shame they made such little effort to ensure we know about the Cancellation. But their actions are in good faith honorable as they have processed the refund.
If you are cancelling our booking- A telephone call would be more suitable than an email to ensure we know that you have cancelled our booking that was given as a CHRISTMAS GIFT.
8 February 2026
Unprompted review
Reply from Picniq
Dear Christopher
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Tickets were cheaper than direct
Tickets were cheaper than direct, there was a small issue with one ticket but this was resolved really quickly.
4 February 2026
Reply from Picniq
Thank you, Tara! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Easy to use
Easy to use, competitive, quick and efficient to obtain Tickets to be used in July 2026.
3 February 2026
Reply from Picniq
Thanks for the 5-star review, Tina! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!”
Late cancellation of tickets and poor communication
We booked tickets for the Crystal Maze Experience months in advance through Picniq. Just a month before our visit, Picniq cancelled the booking.
By that point, we had already booked train tickets and a hotel, so we had no choice but to re-buy the same tickets directly from the Crystal Maze Experience at a much higher price.
The cancellation email itself was very vague and didn’t include my name or any booking details, which only added to the frustration and confusion. Overall, a really disappointing experience and very poor handling of the situation.
2 February 2026
Unprompted review
Reply from Picniq
Dear Tom,
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Do not trust or buy
They canceled my booked and paid reservation with the following mail.
''Thank you for booking your family’s upcoming visit to Madame Tussauds London with Picniq.
We are writing to let you know that we have encountered a technical error regarding ticket validity that is currently preventing us from fulfilling ordeWe understand that a cancelled day out is a significant disappointment for the whole family, and we sincerely apologise for any inconvenience this causes.''
2 February 2026
Unprompted review
Reply from Picniq
Dear Arda,
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Bookings cancelled
Booked tickets for Madame Tussaud’s and the Tower of London a few weeks ago for trip next week. Have just had an email cancelling both due to “a technical error” and that I should rebook through attraction site. Very annoying. Don’t book with this company if you value your plans.
2 February 2026
Unprompted review
Reply from Picniq
Dear Lynsey,
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Quick and easy
Buying the tickets was really simple and at a good price. The tickets were delivered to my email within 48 hours.
6 January 2026
Quick and Easy tickets were with me…
Quick and Easy tickets were with me with 48 hours as I booked at the weekend
4 January 2026
Disney Paris park tickets booked
Picniq is a very easy way to purchase Disney park tickets . Also great communication with them. I would highly recommend them.
3 January 2026
Really easy site to use
31 December 2025
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