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TicketsOnSale Reviews 17,635

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TrustScore 4 out of 5

3.8

Event ticket seller
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Review summary

Created with AI, based on recent reviews

Looking at 1,756 reviews, reviewers had a great experience with this company. Customers generally find the website easy to navigate and the purchasing process straightforward, with many appreciating the quick processing and email confirmations. The ease and speed of transactions are frequently highlighted, making the overall user experience smooth and efficient for many. However, some people mentioned confusion regarding the actual seller, often believing they were purchasing directly from a venue or official site, and were dissatisfied with unexpected charges, particularly when paying in USD for Canadian events. A few other people also felt that the pricing was exorbitant, with tickets costing significantly more than their face value, and some experienced issues with receiving their tickets or getting assistance for orders.

What people talk about most

User experience

Users describe positive interactions with the user experience, finding the site easy to use for finding and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting quick processing and easy... See more

Website

Customers consistently note ambiguous experiences with the website, with many expressing frustration over its... See more

Price

Reviewers mention negative feedback about price, with many expressing dissatisfaction over unexpectedly high... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues such as false charges, unexpected... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t love the five emails to set up but everything transferred to my wallet and looks to be in order

Rated 3 out of 5 stars

It took a few tries to get the tickets into my Apple Wallet. I also tried to go back on and buy a friend a single ticket, but it denied me access.

Company replied

Rated 3 out of 5 stars

Seems like kind of a hassle and time consuming. It would be nice to purchase the tickets and have them immediately come to you email without going through all the extra steps. But I was able to finall... See more

Company details

  1. Event ticket seller

Written by the company

TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device. We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf. All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobile entry, UPS, and special delivery, depending upon the specific listing. We hope to add you to our growing list of satisfied lifetime customers. TicketsOnSale.com should be your first stop online for all your ticket needs.

Contact info

3.8

Great

TrustScore 4 out of 5

18k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.8

All reviews

(17,635)

1,808 reviews in the last 12 months

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Rated 1 out of 5 stars

Pure theft.

Literally stole my money. I received only an email, with broken links.
They have already admitted, via my previous review, and by live chat that they owe me a refund.
Customer support, via my previous review, assured me that if I contacted them directly, they would handle it.
I did. Their system still says that my email address doesn't match. Remember, this is the same email address that they sent the non-functional ticket email to, and the one they keep sending replies to.
Live chat also acknowledged that I am owed a refund. Live chat still says that I have to get this from my financial institution, that I need to contact them, and that my financial institution has the money on hold.
My financial institution has repeatedly reiterate that they do no have any on hold, and have done nothing that could interfere with my refund.
My financial institution says that there is no reason that I should not have been issued a refund immediately.
I have been back and forth with live chat and my financial institution several times. Both stories remain the same.
Tomorrow I will pass this matter to my attorney, and ask them to file a civil suit, and to refer this for federal prosecution. Maybe damages and fines will help them get their act together.
This is a criminal enterprise, until proven otherwise.

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Several years ago

Several years ago, I purchased tickets through this site for the Eagles - paid 2K, never got the tickets, never got any assistance from this group. In February I purchased tickets for John Berry, thought I was purchasing them from the venue, did not realize it was ticketsonsale.com until it was too late. As might be expected, no tickets, no communication, everything I send kicks back as undelivered. HUGE CAVEAT EMPTOR - TICKETSONSALE IS A SCAM, THEY ARE A RIP OFF AND HAVE A GRADE F WITH THE BBB!

20 June 2026
Unprompted review

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