I had an unresolved issue printing tickets (Vretti). Becka tried patiently and spoke with her support line. Matt solved the problem - old software setting! Excellent and prompt service from the supp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minu... See more
As event organiser for our village Hall, I credit TicketSource as being the magic sauce that has helped make our events so successful. I regularly thank the day we opted to go with them for our event... See more
Company replied
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The... See more
Company replied
Company details
Written by the company
Sell tickets online without the fuss, stress, or cost. Any event. Any venue. TicketSource is a free and easy online event ticketing platform. Backed by fast, friendly support from real humans, we keep everything running simply and smoothly for you and your event. Our low-cost booking fees help you keep more of what you earn while keeping tickets affordable for your customers. Try out our system for free, under no obligation, to see if it's the right fit for you and your event.
Contact info
United Kingdom
- ticketsource.com
4.9
Excellent
2k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diagnosing a ticket issue
I made a mistake setting up ticket availability for one concert and as soon as I became aware of an issue, sought advice using the call centre. Chloe identified the error immediately and helped me to correct it. Excellent service
20 January 2026
Unprompted review
Reply from TicketSource
Hi Tim, thank you for taking the time to leave your review. We will pass on your kind words to Chloe.
Powerful, Intuitive
Such a powerful, versatile and intuitive platform to use. I was able to get my event ticketing set up in under 30 mins with no prior experience on the site, so next time it will be even quicker. The advanced setting are super-useful and give you the nuance you need. On top of that the online help team were amazing when I wanted to do something pretty out of the ordinary with the site.
9 January 2026
Unprompted review
Reply from TicketSource
Hi Gary, thank you very much for sharing your feedback, and we are pleased to hear everything has been so positive.
Very helpful and kind
19 January 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
Thank you Ticketsource - great service!
I went on to the chat with a query and I got a swift email requesting a little more information and within minutes the answer and way forward was clear. Very timely and very helpful.
16 January 2026
Unprompted review
Reply from TicketSource
Hi Maria, thank you very much for taking the time to leave your review.
Lost tickets
I bought tickets for a panto months ago and I couldn't find the tickets in my email so I contacted Ticketsource and they sent me copies straightaway. Very good service. Thank you so much!
16 January 2026
Unprompted review
Reply from TicketSource
Thank you very much for your review. All the best.
The very speedy and helpful response…
The very speedy and helpful response from Dale
16 January 2026
Unprompted review
Reply from TicketSource
Hi Terry, thanks very much for your review, we will pass on your comments to Dale.
TicketSource provide great customer support
TicketSource provide great customer support through their Chat Help. They resonded very quickly and resolved my issue in a matter of minutes with the bonus that you communicate with an actual friendly human being immediately. Well done and thank you
16 January 2026
Unprompted review
Reply from TicketSource
Hi Kae, thank you very much for your kind words. We are pleased to hear the team were able to offer a speedy resolution for you.
Easy to contact and resolved my issue quickly
Able to contact easily via chat and my issue was resolved straight away
16 January 2026
Unprompted review
Reply from TicketSource
Hi Elizabeth, thank you for taking the time to leave your review.
Swift Response
Efficient and clear answer to my question about marketing consent an GDPR.
14 January 2026
Unprompted review
Reply from TicketSource
Hi Deborah, thank you very much for your review.
Reply from TicketSource
Hi Andy, thank you very much for your review. All the best.
fast informative response greatly…
fast informative response greatly appreciated
13 January 2026
Unprompted review
Reply from TicketSource
Hi Sarah. Thank you very much for your review.
Speedy customer service
Made a small mistake when ordering my tickets, spoke to Kate via email and it was amended within 10 minutes. Amazing and fast customer service. Thank you!!
13 January 2026
Unprompted review
Reply from TicketSource
Hi Ellie-may. Thank you very much for your review. We will pass on your kind words to Kate.
Reply from TicketSource
Hi Adele, thank you very much for your review. All the best.
Easy to use
Easy to use, helpful when problem solving, simple as a system for ticketing
12 January 2026
Unprompted review
Reply from TicketSource
Hi Kate, thank you for taking the time to leave your review.
Very quick response
Very quick response to a couple of queries. Excellent advice and help given too.
The whole process was incredibly easy to use.
12 January 2026
Unprompted review
Reply from TicketSource
Hi Sean, thank you very much for your review.
Ticket Source provided an excellent service
Ticket Source was very easy to use and book tickets. I received good communication from them regarding my booking. I sadly needed to ask for a refund due to the weather and it was easy to achieve this, again with good communication.
10 January 2026
Unprompted review
Reply from TicketSource
Hi Maggie, thank you very much for your review. All the best.
I had a problem accessing my tickets…
I had a problem accessing my tickets big was down to my spam filters. Contacted TS on whatsapp via their Facebook page and they sorted it out straight away. Excellent service.
10 January 2026
Unprompted review
Reply from TicketSource
Hi Cathy, thank you very much for sharing your feedback. All the best.
Had a small problem receiving the E…
Had a small problem receiving the E Tickets i had ordered. Contacted TicketSource support team and Chloe fixed my issue straight away with no further hassle to myself
8 January 2026
Unprompted review
Reply from TicketSource
Hi Peter, thank you very much for your review and pleased to hear Chloe was on hand to assist.
As always a speedy and thorough…
As always a speedy and thorough response to my query, this time with Kate who could not have been more helpful.
7 January 2026
Unprompted review
Reply from TicketSource
Hi Robert, thanks very much for your review. We will pass on your kind words to Kate.
Thank you so much for making me aware…
Thank you so much for making me aware of my mistake when setting up tickets and sorting out the costumer with the correct tickets.
6 January 2026
Unprompted review
Reply from TicketSource
Hi Phoebe, thank you very much for your review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.