TicketSource Reviews 2,413

Had to email for help and assistance with a booking. They responded very quickly and resolved my issue.

Great customer service!

I never leave reviews, but I had to do it for Ticketsource. As an event organizer who's been using it for the past 7 months organizing several events every week, it's been a great experience so far.

The breadth of features is extremely convenient : the ability to embed URLs is amazing for WhatsApp group communication, the refund system removes the headaches of having to cancel paid events, the ability to customize the confirmation email after ticket purchase, little to no bugs...the list goes on.

The interface itself can seem a bit old-fashioned at first, but once you get used to it you can fully appreciate how customisable your events are. I also particularly appreciate how responsive and understanding the Support team is. It’s so rare it has to be emphasized! Pop them a message, and they usually reply within an hour, and they always efficiently answer whatever query/issue you’re facing.

There are certainly some things I would change (the interface is a bit clunky at times ; the fact that saving an event, after edits, brings you back to the event menu for example, slows down the process) and features I wish would be added in the future (changing languages per event, ticket bundles that apply to multiple events, to name a few).

But as it stands, you’re getting a powerful, reliable and highly functional ticketing system, that (in my experience having tested many other similar platforms) might just be the best in the market.

Highly recommended !

I had inadvertently deleted the email with my tickets and emailed asking for them to be resent. They responded very promptly and resent the email. Very impressive and great service
Karen

Website was ridiculously confusing, no set of instructions, nor clear layout. Seriously who came up with this shit.

I inadvertently doubled the basket but ticket source actioned a refund immediately. Very impressive customer service.

Absolutely excellent customer service response to many first-timer queries... thank you Kate & Matt

Very quick with response. Issue resolved right away. Thank you, Kate!

Quick to respond, communicative and friendly

I made a small error when entering my email address and therefore didn’t receive my confirmation email. I emailed for support and Chloe had located the error and resent my tickets in less than 10 minutes. I would highly recommend and wouldn’t hesitate to use TicketSource again. Many thanks!

A very positive experience with support staff.
Helpful and a nice manner.
Deserve praise.

Brilliant ticket site! I have used it a lot for local event tickets, and it's very easy to use, quick, and effective. I just had to contact their support, and they have excellent service—all sorted with a quick email! Brilliant.

Chloe helped rectify the error I made when giving my email address and sent me my tickets. Brilliant service!

Autofill sent tickets to different email than I expected. Customer services was so quick to sort out. Great service.

I couldn’t find my tickets for an event so I wrote to ticketsource about it. Within minutes they had replied and sent duplicate tickets. Brilliant service!

Although my problem seemed simple, it was more complex that expected, but Ticketsource were extremely patient and helpful. They were also very prompt in replying to my queries.

Being able to get help from a real person is a deal-breaker for me with using TicketSource. I know there is lots of online help, and I do use it as much as I can, but sometimes you can't find the answer to a very specific question and then a human being who knows the system is so useful and reassuring!

I asked for help getting g a refund on a concert that was cancelled. They were helpful and efficient in their response, and have quickly arranged a full refund, with no lengthy waiting process. Very pleased with the service.

Quick response. Totally resolved the issue and gave me a refund

I had two interactions with the team and both times I was met with immediate resolution by two members of friendly staff. And absolute pleasure to deal with. Thankyou