I bought a vape, and all seemed well; however, it malfunctioned, so I sent it back to the shop. The customer service is spectacular, and after around 30 minutes of chit chat, the vape was replaced and... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Flavour experience is our passion. Our aim is to bring to you the best brands and flavours from all parts of the globe, as any delicatessen would strive to achieve. We will actively seek new products, to offer you the first opportunity to experience innovation in the industry. We will seek organic products where we can trace the origin of their ingredients and help you understand our suppliers story.
Contact info
9 The Triangle, SO18 1FZ, Southampton, United Kingdom
- 02380 518911
- info@tidalvape.co.uk
- tidalvape.co.uk
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use a lot of there shops
I use a lot of there shops, from Totton to Bournemouth and in every shop I have had a great and friendly exercise with very very helpful staff, and they don't rush you. I would strongly recommend them. Go give them a go
Tidal Vape New Milton Store
Recently started shopping at New Milton Tidal Vapes after moving on to refillable vapes and it's been a pleasure to shop there. The staff are always so friendly, helpful, enthusiastic, and knowledgeable. Theo was brilliant at helping me choose some some new products this week, many thanks! Would definitely recommend this shop.
Excellent Customer service and…
Excellent Customer service and communication , welcomed as soon as entered shop with a smile very polite and very helpful with queries I had keep up good work Ash your doing an amazing job 👍 (Weymouth branch )
Great service from the team
Great service from the team (especially young lady). Listened to my needs and offered great advice.
Excellent sevice always buy my vapes…
Excellent sevice always buy my vapes here the young guy is very helpful always sets up my vapes for me deffo recommend this shop in hythe thanku for ure sevice gold star rating 100%
Very helpful staff at Tidal Vape
Visited Tidal Vape in Bitterne Triangle today & was served by Connor who was very informed on helping me upgrade to another vape.
Tidal vape in Weymouth
Tidal vape in Weymouth, fantastic customer service from Ash, highly recommend a visit.
Tia and Josh were very professional
Tia and Josh were very professional, listened to what I would personally like, gave options and helped picked juice. Great value for money, reassurance of any problems concerned. Basically any questions were answered.
Will be using this store as my go to. 2 weeks of using what Tia advised with No ciggy. Thankyou guys.
Good freindly and very helpful…
Good freindly and very helpful staff,very knowledgeable and even cut my monthly costs in half.
Very satisfied customer
Went into the store in Poole and was…
Went into the store in Poole and was served by Jess she was amazing friendly and very knowledgeable on the different vapes and gave us exactly what we needed very pleased with purchase thankyou Jess
Drew in the Andover great customer servicestore was amazing
Drew in the Andover store was amazing. Very patient with me and took time to show me how my lovely new vape works as I'm new to it. Cannot recommend them highly enough. 6 weeks no smoking and going strong.
Went into the Blandford store and was…
Went into the Blandford store and was greeted by Charlie who I must say knew his stuff and went through various options with me as this was all new to me. Great help and fab service, well done.
Always friendly and knowledgeable
Always friendly and knowledgeable. Have a great range of products to choose from.
Andover store. See Drew. Top dude. !
I went to the Andover store today. Didn’t really know what I wanted. I was served by Drew. Top bloke. Could sell ice to an Eskimo. He’s friendly. Funny. Knows his stuff and understood my needs.
He didn’t rip me off. Didn’t try sell me and I didn’t need. I recommend this shop but… go see Drew. He’s a dude.
Conner at tidal vape Bitterne triangle…
Conner at tidal vape Bitterne triangle is fantastic has helped me lots and now trying something different to save money
Went into shop today and was served by…
Went into shop today and was served by Ash who was very helpful and passed on the multibuy savings.Good products and will definitely be going back in the future.
Would 100% recommend this store
Would 100% recommend this store. The staff are very lovey and helpful. A lovely lady called Ree helped me find what I was looking for. I purchased a new device and she helped me set it up. And they have some amazing offers in store.
Tides in at Southsea
Staff at Southsea Tidal Vape always cheerful, friendly and really helpful. Rhi and James keep a good stock of disposables and I always find what I need. Service is quick and efficient and they encourage recycling which is a great incentive to keep our streets clean. The tide ebbs and flows at Tidal Vape Southsea ⛵😀 Cheers ✔
Hi everyone
Hi everyone. If I was intending to purchase a vape or any other consumables “tidal vape” would be my last choice. My boyfriend recently purchased a £60 vape for me which turned out to be unusable. Upon returning to the shop the following day I was disgusted to discover that the excuse for a “manager” / “próprioter” was not only incapable of correcting the issue with my purchase but he also refused to reimburse me or offer me a replacement. AVOID THIS ESTABLISHMENT AT ALL COST.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






