Tides home and garden really went that extra mile for me,I'm so impressed with the customer service and prompt action to rectify a problem I had with my favourite room spray. Caroline sent me a re... See more
Company replied
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See what reviewers are saying
Just purchased a corner sofa and armchair. Bespoke design by Tides of Brentwood. Went in for a glass coffee table and came out with so much more. Very helpful staff, and great choice of furnitur... See more
Company replied
It’s not until things go wrong that you truly see what great customer service looks like and this was the case. Through no fault of Tides, my lamp was delivered broken by the courier. Unfortunately th... See more
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Amazing service from start to finish. Cathrine has been a lovely assistant throughout the whole process when we first walked into the outlet to then liaising with her by phone for all the possible opt... See more
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Company details
- #249 of 395 best companies in Home Furniture Shop
- #126 of 228 best companies in Bedroom furniture shop
- #137 of 214 best companies in Decoration and Interior Design Store
- #61 of 123 best companies in Garden Furniture Shop
- #81 of 117 best companies in Interior designer
- #64 of 99 best companies in Lighting Shop
Written by the company
Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
Contact info
8 High Street, CM14 4AB, Brentwood, United Kingdom
- 01277231799
- Info@tideshomeandgarden.co.uk
- tideshomeandgarden.co.uk
4.6
Excellent
262 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very accommodating
Great experience so far, just paid a deposit for 4 items and Catherine has been really accommodating with sharing pictures of the other items I couldn’t view at the shop. I also had the option to select my preferred payment method which was really good. I’m so excited and looking forward to receiving the order shortly
21 July 2023
Unprompted review
Reply from Tides Home & Garden
Thank you for this lovely review, I will pass on your comments to Catherine who always goes above and beyond to make sure our customers are happy, It’s always nice to receive such positive feedback
Terrible Service !
I was able to order items that tide and garden were unable to satisfy on the website which indicates to me a disjoint between stock levels and the website.
i yet to receive one item and i ordered it 6 weeks ago. terrible service!
29 June 2023
Reply from Tides Home & Garden
Hi, thank you for leaving a review, we never like to hear that our customers are not happy with the service they received. I have made enquiries about your order but was unable to locate it? Do you have an order number? We’d hate to have missed an order, please email, web@tideshomeandgarden.co.uk and we will look into it for you.
Because I waited 2 weeks for glasses 1…
Because I waited 2 weeks for glasses 1 smashed during delivery it’s handle with care fragile I bet they just bunged it in
5 July 2023
Reply from Tides Home & Garden
We are so sorry to hear you were disappointed with the service you received, we always try to wrap out products as much as we can but sometimes items do get damaged in transit. We appreciate your feedback and will re-look at how items are delivered in future.
Excellent furniture S. James
Very pleased with my coffee table very well made looks lovely in my living room.Will definitely shop at Tides again.
29 June 2023
Reply from Tides Home & Garden
We love receiving such positive feedback, thank you for taking the time to write this great review, we really appreciate it
Amazing corner sofa for the garden
Amazing corner sofa for the garden. This is my second purchase from Tides Home & Garden and the service and communication is second to none. The quality of the product is amazing and exactly how it looks online. So happy with it.
4 June 2023
Reply from Tides Home & Garden
It’s so lovely to receive a great review like this. Our aim is to supply quality products and a great service. Thanks for taking the time to share your experience with us.
Easy ordering very quick delivery love…
Easy ordering very quick delivery love the look of the silver 3 wick candles
13 June 2023
Reply from Tides Home & Garden
Thank for you great review, we really appreciate it
Great tables & service thank you
24 May 2023
Reply from Tides Home & Garden
We are glad that you are happy with your item and the service you received. Thank you
Quick service and very pleased with the…
Quick service and very pleased with the product.
A little expensive for the vase
6 June 2023
Reply from Tides Home & Garden
Thank you so much for your feedback, we always do our best to offer the best prices and are normally very competitive, thank you for shopping with us. We are happy that you were pleased with the quick service you received.
Reply from Tides Home & Garden
Thank you for this great review, we are so pleased you are happy with your item and the service you received.
Reply from Tides Home & Garden
Hi, firstly our sincere apologies that you had to wait 4 weeks to receive this item, it was unfortunately out of stock in our warehouse and had to be re-ordered from our supplier. We try hard to send out items as soon as possible and keep our customers informed on any delays but unfortunately this time we could have done better. Apologies again.
Qwalerty stuff well made would not go…to any one else now
Qwalerty stuff well made would not go no were else now deleverd on time well pleased
4 May 2023
Reply from Tides Home & Garden
Thank you for your great review, we are so pleased that you are happy with the items you have purchased and the experience you received
Poor after sales service
3 May 2023
Reply from Tides Home & Garden
I’m so sorry to hear you weren’t happy with our service, we always strive to provide the finest products and service for our customers and are constantly improving everything we do.
Reply from Tides Home & Garden
Thanks for leaving a great review, we are so hap[y that you are please with your product and our service.
Literally the most amazing smell this…
Literally the most amazing smell this diffuser, we have two in our showrooms in “express Bifolding doors” in Romford and they fill the rooms so many clients ask about them.
I’ve even gone and bought myself one ! 👍🏻👍🏻
6 May 2023
Reply from Tides Home & Garden
So glad you are happy with your diffuser, they are amazing aren’t they!! Thanks for the great review, we really appreciate it.
Arrived and was all smashed
Arrived and was all smashed. Was for a present the following day so they wanted to pick it up to issue a refund. No compensation was even mentioned.
1 May 2023
Reply from Tides Home & Garden
Thanks for taking the time to leave a review, we really appreciate our customers feedback. We are sorry to hear your item arrived broken, we package our items as well as we can but unfortunately sometimes things get damaged in transit.
Literally my fave home shop 🖤
29 March 2023
Reply from Tides Home & Garden
Ahhhhh, thank you so much 😊 hope to see you again soon
Reply from Tides Home & Garden
Another great review!! Thank you, we really appreciate it.
very pleased with my purchase and Alex…
very pleased with my purchase and Alex was very helpful and very pleasant thank you
30 March 2023
Reply from Tides Home & Garden
Thank you for your great review, we appreciate it
Reply from Tides Home & Garden
Thank you for your great review, we are so pleased that you are happy with your items and that they arrived quickly.
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