I've now had two different cleaners from TidyChoice and they've both been great: reliable, communicative, trustworthy and providing great results. TidyChoice are very helpful and flexible on the admin... See more
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I’ve been working for Tidychoice for a while and during all this time I haven’t had any bad experiences, all the queries I had were promptly dealt with, and the staff members are very helpful all the... See more
Company replied
Extremely disappointed. I booked and paid extra for an express cleaning service specifically for the same day, unticked “flexible,” and still got offered a booking days later. Totally misleading — if... See more
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I just had a fantastic experience of cleaning with Nicoleta, she was friendly and coperative and did a fantastic job. A lovely lady who takes her job very seriously, my flat looked immaculate and a... See more
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Company details
Information provided by various external sources
TidyChoice is a lifeline for help at home. At TidyChoice, we value home care as an important personal service. We want householders to easily find trusted professionals that care about their homes as much as they do. Every customer and professional is different. We want to cater for the individual needs of families. Technology should support and improve the traditional customer-professional relationship.
Contact info
16 Upper Woburn Place, WC1H 0AF, London, United Kingdom
- 02081331830
- info@tidychoice.com
- tidychoice.com
4.4
Excellent
177 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best cleaners in London
Best cleaners in London! I hired a professional cleaner through TidyChoice for the first time since moving to London and will definitely use their services again! I recommend!!
18 November 2019
Unprompted review
Reply from TidyChoice
Annie,
Thank you for the review. Our mission is to provide customers with the best professional cleaners in London.
Best regards,
The TidyChoice Team
Unreliable cleaners
Cleaner Cicera cancelled the first session 30 minutes before she was due to arrive and provided no apology.
Customer services were very helpful and refunded me immediately but they need to source some better cleaners (and fire the ones which are unreliable).
15 November 2019
Unprompted review
Reply from TidyChoice
Hi Sophie,
We are very sorry that your cleaning session did not happen as planned this morning.
Cicera has been live on our platform since July this year. She has several bookings and has not received any negative feedback so far. Up until today, we had no reason to doubt her reliability or consider deactivating her account.
We will follow up with Cicera and take appropriate action. We will let you know what happened today.
Best,
TidyChoice Team
Great service
Great service, really good communication, excellent cleaning standards.
13 November 2019
Unprompted review
Reply from TidyChoice
Myrto,
Thank you for taking the time to share your experience. We strive to provide our customer with the best customer service.
Best regards,
The TidyChoice Team
Great service
Great service, reliable and easy to use. Better than other I have used the professionals are quite good. I recommend.
12 November 2019
Unprompted review
Reply from TidyChoice
Bella,
Thank you very much for your review! We are happy to hear that the cleaners you found on TidyChoice met your expectations.
Best regards,
The TidyChoice Team
I have tried a few different cleaners…
I have tried a few different cleaners with TidyChoice and I never had any issue with Them. I would highly recommend.
29 October 2019
Unprompted review
Reply from TidyChoice
Gabriele,
Thank you for the review. We work very hard to deliver a great experience to all our customers.
Best regards,
The TidyChoice Team
I tried two cleaners
I tried two cleaners - first was a lovely woman but NEVER came on time ever we are talking over 30 to 40 minutes late without notification. The second changed bookings and then failed to turn up. For what it’s worth customer services were great! Just wish the cleaners had been reliable
20 October 2019
Unprompted review
Reply from TidyChoice
Dear Runa,
Thank you for taking time to provide feedback. We are sorry that your experience has not been a good one.
Whilst we thoroughly vet all cleaners before activating their accounts on the platform we do seek and rely upon customer feedback to continually monitor performance and ensure good service standards.
Occasionally, sessions need to be rescheduled due to unforeseen circumstances. However, professionals who are unreliable or do not meet standards are routinely deactivated from the platform.
It is very unfortunate that you had two bookings that did not work out. We have reviewed the circumstances with the cleaners and taken appropriate actions.
We apologise for the inconvenience caused and hope that you do not think too badly of us.
Best,
The TidyChoice Team
Reply from TidyChoice
Koutzavekiaris,
Thank you for the feedback.
Best regards,
The TidyChoice Team
Orleane was amazing
Orleane was amazing! One of the better cleaners I’ve ever had... skilled, friendly and on time. Highly recommended.
23 September 2019
Unprompted review
Reply from TidyChoice
Charlie,
Thank you very much for your review! We are happy to hear that the cleaner you found on TidyChoice meets your expectations.
Best regards,
The TidyChoice Team
Cancels at short notice
Takes the booking and credit card information but then cancels at short notice a few hours before booking. Is not able to provide alternatives but instead has a bad attitude on the phone.
Clearly, they do not have enough professionals working for them which is fine but then be honest about it and try to make it work for your clients.
About your response, you did not send three options for the same day and time. This simply is not true.
23 September 2019
Unprompted review
Reply from TidyChoice
Dear Thomas,
Thank you for your feedback. We have reviewed your case thoroughly.
Whilst the vast majority of new bookings on our platform are confirmed quickly and run smoothly, your chosen professional was no longer available for your booking due to unforeseen circumstances. We apologise for the inconvenience caused.
We emailed you three cleaner profiles as replacement options including for the exact same day and time as the original booking as well as options for alternative times on the same day. In response you requested that your account be cancelled.
We monitor the quality of customer service calls closely to ensure standards are maintained. We are sorry that you felt that we were unhelpful over the phone. We have discussed this matter with the agent concerned.
We work hard to ensure that all bookings run as smoothly as possible but occasionally things do go wrong. In these circumstances, we offer the best alternatives available to resolve the matter.
Best regards,
The TidyChoice Team
Glad I found TidyChoice
Glad I found TidyChoice. Very convenient system, easy bookings, good selection on staff. Keep coming back.
18 September 2019
Unprompted review
Reply from TidyChoice
Anna,
Thank you for the review. We work very hard to deliver a great experience to all our customers.
Best regards,
The TidyChoice Team
friendly and thorough
Jolanta is very friendly and always does a good job. Thank you
16 September 2019
Unprompted review
Reply from TidyChoice
Sophie,
Thank you for the feedback. We are happy to hear that you found a cleaner that matched your requirements.
Best regards,
The TidyChoice Team
Nice to work with a good business
I found TidyChoice online when looking for a new cleaner and am really happy with them. They have all kinds of notifications for reminders, everything is done online on a really quick and slick website and the quality of cleaners we have had is excellent. They do background checks and encourage personal reviews of cleaners as well so you can see the experience. They are comparatively cheap as well - really good service and highly recommend.
14 September 2019
Unprompted review
Reply from TidyChoice
Sharon,
Thank you for your detailed review. We are glad to hear that you found the platform to be user-friendly and that you were happy with the prices.
Best regards,
The TidyChoice Team
Good quality cleaners always provided
Good quality cleaners always provided. Any issues dealt with promptly and you are kept up to date with the progress. Very professional
14 September 2019
Unprompted review
Reply from TidyChoice
Hi Mercia,
Thanks for leaving us a review.
We're glad to hear everything went well with your booking!
If you need any support in future, you can reach our customer team at info@tidychoice.com and they'll be on hand to help.
Thanks,
The TidyChoice Team
Excellent standard of work
Excellent standard of work and understanding and flexible.
13 September 2019
Unprompted review
Reply from TidyChoice
Emma,
We are glad to hear that the service has worked out for you.
Best regards,
The TidyChoice Team
Reply from TidyChoice
Aleksandr,
Thank you for the review!
Best regards,
The TidyChoice Team
Unreliable
Unreliable
I used 3 cleaners through TidyChoice and unfortunately I found the cleaners to be unreliable. The last cleaner went missing with the house key which was never returned and the company made no effort to get the key from the cleaner. After a number of phone calls and no help, I had to foot the bill to get the locks changed.
Would I use them again. No.
I doubt I will win the £30 for giving my honest review, but I would rather be honest to save someone else the hassle I went through.
Update further to the comment posted by TidyChoice. I am glad you are taking on board that which I have said in my review, and I am glad you finally saw that it was inappropriate for the key to the property to be sent sent by post to the property by the cleaner. Having referred to my emails, I see that you agreed to ask the cleaner not to send the key by post. My belief was and still is that if the post was intercepted then the key corresponded to the address of which it was being posted to. Although TidyChoice said they do not get involved with the return of the keys they did try and contact the cleaner who appeared to me, to have stopped communicating with TidyChoice also. Hence my giving up as the cleaner was not answering calls or texts to make arrangements for the collection of my key and if she decided to send the key by post , which she did not do thankfully, would have been a security risk. Given the unpredictability of that cleaner, my decision to quickly and at my own cost, have the lock to the house changed was for the security of the property and tenants occupying.
Thankfully, the company I am using now for my tenanted property portfolio are very professional and take very seriously lateness, no shows, handling of keys and the professionalism of their cleaners. So it all worked out well for me in the end. The new company now service all my tenanted properties once a week and I am delighted with them.
I gave TidyChoice a good go, but I honestly would not instruct them again. Just being honest!
13 September 2019
Unprompted review
Reply from TidyChoice
Hi Samantha,
Thank you for your feedback. We genuinely appreciate honest and accurate feedback as it gives us the opportunity to learn and improve.
We have reviewed your case thoroughly. You made 3 bookings through TidyChoice for a property that we understand is let to tenants.
The first booking was fortnightly with Vincent from 17 January 2017 until 28 March 2017. The booking lasted 6 sessions before being cancelled by the customer.
The second booking was fortnightly with Neringa from 11 April 2017 until 21 May 2018. A total of 28 sessions took place before Neringa was unfortunately unable to continue the booking.
The third booking was fortnightly with Carly from 4 June 2018 until 28 November 2018 and lasted for 13 sessions. On 4 June 2018, the customer emailed to say “Thank you very much for recommending Carly. She did a great job today and a really lovely lady.” On 27 November 2018 the customer requested a replacement cleaner because Carly rescheduled a session. Despite emailing to say that “I am happy to continue with that booking”, the customer cancelled the booking.
Carly offered to return keys to the letterbox. This was not acceptable to the customer who insisted on being handed the keys in person. TidyChoice gave regular updates to the customer regarding the keys at 15.42 on Thursday 27 December 2018; 14.59, 15.22, 17.08 and 19.15 on Friday 28 December 2018; 16.30 and 16.58 on Monday 31 December 2018, and at 12.12 on Wednesday 2 January 2019. As no further correspondence was received from the customer, TidyChoice reasonably concluded that the keys had been returned and the matter resolved.
We are sorry that you felt that you had a bad experience with TidyChoice. We apologise for any inconvenience caused.
Best regards,
The TidyChoice Team
Easy to book and easy communicate with…
Easy to book and easy communicate with TidyChoice where as I had no luck with a cleaner from other websites. My cleaner Helena is very good and very professional. Would definitely recommend TidyChoice for those looking for a cleaner!
13 September 2019
Unprompted review
Reply from TidyChoice
Nik,
Thank you for your detailed feedback. We are very happy to hear that you managed to find a good cleaner on TidyChoice.
Best regards,
The TidyChoice Team
I wouldn’t recommend
They seem unable to retain skilled staff, resulting in a lot of turnover and very inconsistent quality of service.
13 September 2019
Unprompted review
Reply from TidyChoice
Hi Paula,
Thank you for your feedback. We are sorry if you received an inconsistent service. We recognise the importance of housekeeper turnover and the impact on quality of service.
Booking, customer and housekeeper retention rates are key metrics that we monitor closely. Housekeeper retention rates drive customer satisfaction and retention, and ultimately, our profitability.
Our business model allows housekeepers to choose their own area, hours and rates. In addition, independent housekeepers on our platform generally earn more than they would with traditional or online agencies. For these reasons, we believe that that our housekeeper retention rates are amongst the best in the sector.
Like the hospitality and construction sectors, the domestic cleaning market is highly reliant on overseas workers, particularly from Eastern Europe. Geo-political and economic factors such as Brexit or Sterling’s depreciation against the Euro can impact these sectors.
According to latest report from the Office for National Statistics, an estimated 226,000 moved to the UK than left for the year ending March 2019 (612,000 people immigrated and 385,000 people emigrated). This is down 12 per cent from prior period driven by the lowest level of EU migrants in six years.
EU immigration rose to peak in the year ending June 2016 and has continued to fall since then. It is now at its lowest level since 2013. The decrease is mainly due to a fall in immigrants coming to the UK for work, which is now less than half the level it was at its peak. For Central and Eastern European countries, so called EU8 citizens, an estimated 7,000 fewer arrived than left.
Earlier this year, we conducted our own survey to understand housekeeper intentions with respect to Brexit. Eastern Europeans were the most sensitive to Brexit outcomes. We found that 54% of eastern European respondents said that they would leave the UK in the event of an economic downturn caused by a no-deal Brexit.
In 2019, we have experienced a higher level of housekeeper attrition compared to prior year. This is due to housekeepers returning to their home countries or leaving the cleaning sector completely. We believe that this trend is impacting the cleaning sector as a whole with traditional agents being disproportionately impacted.
We will continue to monitor the situation closely and will continue to work hard to maintain the best retention rates in the sector.
Best regards,
The TidyChoice Team
Had a few cleaners from TidyChoice and…
Had a few cleaners from TidyChoice and they've all been excellent
13 September 2019
Unprompted review
Reply from TidyChoice
Tom,
Thank you for the review. We are glad to hear that all your bookings went well.
Best regards,
The TidyChoice Team
Fantastic cleaner
Fantastic cleaner. What an absolute diamond Terry is.
22 August 2019
Unprompted review
Reply from TidyChoice
Elaine,
Thank you for the feedback. We value customer feedback.
Best regards,
The TidyChoice Team
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