TIEDEX LIMITED Reviews 

257
•
TrustScore 3 out of 5

3.0

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See what reviewers are saying

Rated 1 out of 5 stars

I emailed about a specific laptop listed at £1169 at the time of my email. I requested further details not listed in the ad. They responded and answered everything - and then hiked the price up to £... See more

Rated 3 out of 5 stars

Overall, I am very satisfied with the product and the shipment. The item arrived safely, and I am happy with my purchase. However, I was disappointed with the amount of time it took to receiv... See more

Rated 2 out of 5 stars

Bought an American fridge/freezer. Great. Just what we wanted and at a decent price. No faulting the product but the delivery was shocking. Arrived a week after advertised, then 5 hours after the supp... See more

Rated 5 out of 5 stars

Also living in the North of Ireland, a lot of companies now not able to offer UK - UK shipping without ridiculous extra costs, I came across Tiedex who found it possible to do across channel UK -... See more

Company details

  1. Wholesaler household appliances
  2. also in
  3. Appliance shop
  4. Computer Shop
  5. Garden centre
  6. Garden Furniture Shop
  7. Office Furniture Shop

Written by the company

TieDex Limited (www.tiedex.co.uk ) is a UK-based online sales and international distribution company, supplying top-branded, genuine products to customers across the UK and worldwide. We are committed to providing authentic, high-quality goods supported by efficient logistics, dependable delivery, and exceptional customer service. As a forward-thinking company, TieDex continues to lead in eCommerce innovation, digital retail, and global distribution, ensuring customers receive the best products quickly and reliably. From our UK base, we serve retail partners and consumers with complete confidence in product authenticity and fast fulfilment. Every order is handled with care, combining trusted UK service with international reach. Our Product Categories Garden Products – Premium outdoor tools, accessories, and living solutions. Electronics – Smart gadgets and advanced home technology. PCs & Laptops – Reliable systems from trusted global brands. Fridges & Freezers – Energy-efficient and durable cooling appliances. Exercise Equipment – High-performance treadmills, bikes, and home gym gear. Swiss-Made Washers – Precision-engineered washing machines for long-lasting performance. Why Choose TieDex Limited UK-based with global distribution network 100% genuine, branded products Fast UK & international shipping Secure online ordering Competitive prices and trusted service


Contact info

3.0

Average

TrustScore 3 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(257)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

I placed an order for Lifetime 7ft x…

I placed an order for Lifetime 7ft x 12ft (2.1 x 3.6m) Outdoor Storage Shed with Windows - Model 60282 × 1 on 18/03/22. However, I received Damaged parts (Skylights) and requested for replacement.
Following the delivery of the shed , I assembled it and It took several weeks of chasing for replacement of the damaged parts (skylights) to complete the assembly.
After weeks of chasing up, the courier delivered yet another damaged skylight to me. The most frustrating part was the TIEDEX customer service representative dealing with the issue was ignoring and avoiding to take my calls and overall it's absolutely appalling customer service and I will never recommend/use the service or purchase anything in future from this site TIEDEX LIMITED due to my horrible experience. Till date I received NO apology for the distress and the appalling service.

7 June 2022
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

HI
we are sorry for your inconvenient,
All lifetime products manufactured in the united states and distribute worldwide
All the lifetime parts come from the United States, there are no local branches to supply parts in the UK
most of the parts come from the united states, we keep them in the UK completed product only but we don't keep any parts in the UK, any parts requested from customer
we will pass electronic information to lifetime company, they will deliver it to the customer by express courier from the united states,

in your case, the first time they sent parts and damaged in transit

and the second time they supplied gain and delivered successfully without any damage

so that's why I delayed

thanks
review@tiedex.co.uk

Rated 5 out of 5 stars

Ordered a Shed when out of stock

Ordered a Shed when out of stock. When In stock informed me and arranged delivery. Delivery guys were brilliant and placed boxes in garden, not on the drive. Brilliant service all round - Recommended
TDog

31 May 2022
Unprompted review
Rated 1 out of 5 stars

Still waiting for the delivery

Still waiting for the delivery. Such poor service. Just hope the goods finally arrive.

30 May 2022
TIEDEX LIMITED logo

Reply from TIEDEX LIMITED

Hi, we are really sorry, we got the following information from Kinetic Logistics, Delivery Company **Dear Customer, we attempted delivery on 27-05-2022, unfortunately, the delivery failed due to 'Customer, not at home. Once we receive your goods back, we will make contact with you again to plan an alternative delivery. Please note that it is not possible to give a new delivery date or time at this point.**

https://portal.kineticlogistics.co.uk/check_delivery

https://uk.trustpilot.com/review/www.kineticlogistics.co.uk

PO ORDER no 681504, AND YOUR POSTCODE,

Thanks

Rated 5 out of 5 stars

Excellent

Very easy site and delivered when said. The chair was excellently protected and the delivery men were polite and helpful. I would definitely buy from this site again.
Excellent chair, material and cheapest price around. Very happy with my purchase.

12 May 2022
Unprompted review
Rated 2 out of 5 stars

Nice product shame about the delivery

Bought an American fridge/freezer. Great. Just what we wanted and at a decent price. No faulting the product but the delivery was shocking. Arrived a week after advertised, then 5 hours after the supposed delivery time on the day. The delivery guys couldn't have been more unhelpful if they'd tried. Didn't apologise for the lateness. Didn't help in any way and unfriendly demeanour.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

Great price, fast shipping and helpfull customer service

Ordered a tado heating pack and was worried it was going to arrive while on holiday. The website states it could take 2 weeks which I didn't read before orderingi I hadn't shopped here before but as I looked at reviews many said it was arriving fast and trustworthy. Called the number on the website and the person I spoke to took my details and checked into the delivery, said he would either upgrade postage to next day or put a hold until we were home depending where it was up to. Turns out they posted it already and it arrived on Monday morning (ordered Friday). Great service, great price on the product and customer service was brilliant considering it was my mistake. One change would be to add a tracking I go link so I could have seen what was happening myself.

28 February 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I was looking for a pressure washer and placed my order with Tiedex. I was slightly puzzled as they seem to be a clothing company. My product arrived promptly, despite me missing first attemp by the courier to deliver. O unpacking the unit, I found a small, non- critical part to be broken. I advised Tiedex who arranged for the part to be supplied quickly, FOC. Great service all the way.

13 February 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery. Really helpful and rapid response to my email. Kept me well informed of delivery time. Cannot fault them.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant price and service

Initially I was concerned as the price of the product was much cheaper than elsewhere and ordering it on Boxing Day meant I got an acknowledgment but no indication of when it would despatch but it arrived a couple of days ago well within the shipping time so I stressed for nothing!

2 January 2022
Unprompted review

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