i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company. however, they don't feel like £100 glasses. the frame is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tijn's customer service is excellent. They initially sent me the wrong lens by mistake. I contacted them, and they immediately sent a replacement. You can tell they care about their customers and go t... See more
Black and square will never go out of style. I like that the arm is metal with engraving, which adds another level of elegance. I don't even feel the glasses on my nose, they're super light.
I love my glasses! I wear them everyday and get compliments all the time. There was slight weirdness during shipment. their 3rd party company shipped to my city in CA but it took an extra week to deli... See more
Company details
Information provided by various external sources
TIJN®, the next generation eyewear brand, well designed and crafted. Free prescription lenses & worldwide shipping.
Contact info
United States
- tijneyewear.com
3.4
Average
394 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible experience with everything
Terrible experience with everything. Bad product, cheap, don’t fit well, returns are impossible and expensive back to China. Their site is misleading. Never got a refund. In general try on glasses in a store.
15 March 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
They’re great until you need to return…
They’re great until you need to return basically.. everyone seem to have the same problem where when you want to return the glasses, you need to pay for the $7 stocking fee, the original free shipping that they supposedly paid for, and then shipping that you need to pay for to return these useless glasses that you won’t able to use. Think twice before you buy from this company, as you will not be returning any of their glasses. My glasses was $80 (sale price) and it not good quality, not worth $80, wearing it felt uncomfortable. This company front page look like they care about environment and tip top quality, it is not. These glasses can be bought else where, with way lower price that actually match their quality.
18 May 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Unimpressive and uncomfortable
The glasses were received about a month after ordering and did not fit as expected. Although I referenced the listed dimensions against existing glasses, they were incredibly tight on the temples. They are impossible to wear throughout an entire day and cause considerable pain. I requested to return the frames and was told I would have to pay for return shipping and a restocking fee. Over $50 shipping and a restocking fee to return $100 glasses... overall the metal frames are unimpressive and uncomfortable.
24 March 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Deceptive advertising and horrendous customer service
This company is awful. First off, they make it sound like the company is based in Amsterdam, and the products are high quality European design, but upon order, come to find out it’s a Chinese company. So points lost there for deceptive advertising trickery. Next they asked for my PD to complete the order, which I obtained, but the website it horrible to navigate, and none of the links or instructions work. I’m beyond frustrated. Now nobody is replying to my email. Do not waste your time with this piece of crap worthless company.
22 March 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Over 7 weeks waiting
Over 7 weeks waiting. Now parcel is lost. No one coming back to me on their website or contact email
Absolute scam
21 March 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize for any delay in receiving your order. While we strive to ensure timely delivery, occasional delays may occur due to high demand, customs processing, or carrier issues beyond our control.
We are actively working with our logistics partners to improve delivery times and prevent future delays. If your order is still in transit or you need further assistance, please contact us, and we will do our best to assist you.
Thank you for your patience and understanding.
Best regards,
TIJN
Wish I could give 0 stars.
Wish I could give 0 stars.
Took 3 months to receive glasses. I was given a shorter time frame for delivery and went through with it not realizing how long I’d be without glasses.
The cost to return the glasses is $300 from Missouri. On top of that, they charge 7$ restocking fee and an additional fee for what it cost to ship the glasses to me in the first place. Guess how much my original order was? $300.
An absolutely asinine return policy. The glasses quality is not at all worth this trouble. I will never, ever recommend this company to anyone again. Horrible experience. I am out 300$
11 March 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
I hadn’t read any reviews when I had…
I hadn’t read any reviews when I had order my two pairs of prescription glasses. Once I had ordered, I decided to read the reviews and thought I had been scammed after reading them. I didn’t cancel my order. 2 weeks later, 2 pairs of beautiful, crystal clear prescription glasses with correct anti glare arrived! No complaints here at all!
28 February 2023
Unprompted review
LOVE THEM!!!
I just received my glasses and I LOVE LOVE LOVE them!!!! These glasses are exactly what I was looking for.
I was very hesitant ordering from them after reading these reviews, however, I’m so glad I went through with the purchase. The glasses are excellent quality and my prescription is perfect. I will absolutely order from them again.
My only concern is that it did take nearly 2 months to receive my glasses upon placing the order. However, this was mostly on me because I didn’t include a certain measurement for my prescription. I did have to reach out to them to inquire about the delay. They are also based in China so, of course, there will be somewhat of a delay. However, the customer service is great and highly responsive.
Next time I order, I’ll probably just pay for express shipping so it doesn’t take as long. Another option to receive the glasses quickly is by placing an express order for JUST the frames and getting your optometrist to fill the prescription.
Other than that, great experience and VERY MUCH worth the wait. 😊
23 February 2023
Unprompted review
Happy customer
After much deliberation, I ordered a pair of glasses from TIJN - and then made this mistake of searching for reviews, which to be honest had me regretting my purchase.
However, I needn’t have worried. The glasses arrived within two weeks of order, the progressive prescription has been dispensed perfectly and the frames are gorgeous. No complaints here. Based on my experience alone, I would order from them again and would recommend.
17 February 2023
Unprompted review
So far not good
So far not good. I’m in an ongoing dispute over an item not received but marked as delivered by Hermes (worst delivery company). To top it off I didn’t receive the tracking number until I emailed customer service to enquire about my order. Their tracking number they gave me on the site didn’t work for the dodgy tracking site it was supposed to be used with. Once I emailed only then did I find out the real tracking number and that Hermes had my parcel. I mean how did they not give it to me before. I’ve been talking to a person called Daiana for 18 days!! Can’t believe it’s taken me this long. They’ve finally offered me a replacement, but now after confirming my address she’s gone radio silent for 6 days. I’ve sent 4 back to back emails asking where she’s gone and what’s happening but nothing. I’m gonna send a fresh email. I personally won’t quit until I either get my money back or an item. I’ve even gone on their TikTok and instagram. I personally haven’t had any issues in my life with orders, even ones from Asia. I order things from Asia all the time. This company is exceptional I must say. Very awful. Even SHEIN woulda refunded straight away. TIJN if you’re reading this, do better
24 January 2023
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
Chinese Scam - Bad Quality - Awful Refund Policy
I bought shoes from this company a size larger than my usual, and they still ran too small. Since the shoes were cute, I requested an exchange but was shocked to learn that:
- There is no easy way to request a return other than to email a vague email address.
- I will have to pay to ship the item back myself.
- I will have to pay for shipment to CHINA (which comes out more expensive than the shoes themselves).
- They will deduct a $7 fee for "restocking", and refund the remaining amount.
So.. my shoes cost $43, shipping them back would cost me ($44) and the weird restocking fee would cost ($7), so I'd be out $51. What a scam! Please do not purchase anything from this business no matter how cute their ads look because you will get the wrong size and have no way to get your money back.
27 December 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
¡FRAUDULENT COMPANY!
Ok so...
1- You have to pay the return shipping
2- You pay for restocking fees...?! What is that? It's the first time I hear this one! And that was NEVER MENTIONED ON THEIR WEBSITE UNDER ANY SECTIONS (7$)
3- You pay for the original order shipping... Other fees that was NOT MENTIONED ON THEIR WEBSITE. (Certainly around 20$ too)
So in total approximately 50$!?
Half of the price I paid for uncomfortable glasses?!
And they have the nerve to claim "EASY RETURN" under all of their items?!? This is outrageous and fraudulent.
What they do to clients that are not satisfied with their products is really wrong!
16 December 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Very bad design and quality, not worth the price.
These shop should stop selling certain styles and definitely prescription spectacles. I ordered a pair of Maaike and one of the arms broke just after 2 days of using them. I was literally putting them on, did not make any pressure on the arm. They sent a new Maaike frame for free and I swapped the lenses. A few days after using the new frame, one of the arms broke again in the same place. The rejected my request for a refund and said it’s not their problem! I’d say they have a design/production problem with this style in particular. Long story short, I sent them to a repairs company, they repaired the arm in both frames. I started using one of the frames daily, the fixed arm has not broken again. The new issue is, they are really heavy and will give you headaches in the eye area and forehead. I do not recommend the Maaike style, or any similar style. I do not recommend styles with different parts and metal parts. Even though they tried fixing the issue in the first place, I don’t appreciate they ignoring my second claim.
28 July 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
THIS IS A FREAKING SCAM
THIS IS A F.CKING SCAM. THEY TOOK FOREVER TO RESPOND TO MY REFUND REQUEST. THEY MENTIONED ON THEIR EMAIL "For non-quality related issues, you'll get a refund or store credit after we receive the returned package.
We will deduct $7 to cover the restocking fee for each shipping item. The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of the original order shipping will be deducted from your refund. The buyer is responsible for returning shipping costs.
Could you please return it to our lab in China?"
WHY THE HELL WOULD I PAY $170 SHIPPING FROM CANADA TO CHINA WITHOUT GUARANTEE OF GETTING A FULL REFUND. I'VE BEEN DEALING WITH THEM FOR 1 MONTH NOW. NOTHING HAS HAPPENED.
12 November 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Do not use the company
Their prescription gathering was totally inadequate resulting in the wrong prescription being sent. Made me pay for and send them back, then denied me a refund. So I paid $138.00 and have nothing, plus out the shipping to send them back. DO NOT USE. REALLY REALLY BAD. ALMOST A SCAM.
So they've just written back after more than 2 years!
Again people, don't use this company.
24 October 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We are truly sorry that your experience with TIJN did not meet expectations. Your frustration is completely understandable, and we sincerely apologize for any inconvenience.
Product quality and customer satisfaction are our top priorities. We are continuously improving our manufacturing and quality control to minimize discrepancies between product images and actual items. We also recognize that delivery delays can be frustrating, and we are working with our logistics partners to ensure smoother, faster shipments. If your order has been significantly delayed, we offer compensation for shipping fees.
Our customer service team will reach out to find the best resolution for you. Thank you for bringing this to our attention—we truly value your trust and support.
Best regards,
TIJN
Better than expected!
I first used these guys 2 years ago, and the glasses were great. Really nice style, arrived quicker than expected as they come from China. I stupidly and accidentally danced on them in May and needed to get new ones, held off as long as I could until they just broke beyond being usable... bought a new pair and they arrived quicker than expected again, however they got my axis on my left eye wrong, which was noticeable with them on sadly - was hoping I could get away with it but the axis is astigmatism correction. Emailed them to let them know, they replied within 24hrs and advised they will re-make them and send a new pair out asap, at no extra cost. Very happy!
21 October 2022
Unprompted review
Bought eyeglass frames that arrived in…
Bought eyeglass frames that arrived in a few days. No way this was shipped from China. To return the frames they will deduct $7 restocking fee and it must be returned to China lab???? Nothing was mentioned in the return policy about China!!! I'm stuck! Total $ loss. Beware!!!!
28 September 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Non-Existent Customer Service
I originally bought two pairs of glasses and loved them. A year later, I decided I wanted to new glasses, one to replace an older pair of TIJN glasses I already had in the same style and a new pair in a different style.
When my glasses arrived, the pair of glasses was different from the product advertised and different than the pair of glasses I already owned, which were the exact same ones advertised. The glasses were of similar shape, but the temple tips and weight of the glasses were different and they felt cheap. I have written to TIJN about this issue and they have not responded. Their customer service is basically non-existent and they do not seem to care about fixing customer issues.
22 September 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
The return process is a scam
The return process is a scam, I paid $30 to send back to their “ lab” in China and 9 months later I received the package back and no refund. Stay away from this website!
1 February 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
So awful....I've written my first review!!!!
I've never written a review before but this company is just so awful I felt I had to. If youve got any sense you'll save yourself time , money and hassle and avoid this lot like the plague. THE WORST COMPANY I HAVE EVER DEALT WITH.
7 September 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
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