i was bricking it that the glasses would never arrive, but they did, ten days after i ordered — so it seems this IS a legit company. however, they don't feel like £100 glasses. the frame is ver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Tijn's customer service is excellent. They initially sent me the wrong lens by mistake. I contacted them, and they immediately sent a replacement. You can tell they care about their customers and go t... See more
Black and square will never go out of style. I like that the arm is metal with engraving, which adds another level of elegance. I don't even feel the glasses on my nose, they're super light.
I love my glasses! I wear them everyday and get compliments all the time. There was slight weirdness during shipment. their 3rd party company shipped to my city in CA but it took an extra week to deli... See more
Company details
Information provided by various external sources
TIJN®, the next generation eyewear brand, well designed and crafted. Free prescription lenses & worldwide shipping.
Contact info
United States
- tijneyewear.com
3.4
Average
394 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One star is too much for this…
One star is too much for this company!!! I cannot stress enough how muchy you need to AVOID AT ALL COST!!!!! Ordered a pair of glasses. They were soooo cheap and awful, they hurt just trying them on. Postage back to China....pretty much the cost of the glasses plus they charge £7 admin.....this is absolutely nowhere in the T&C's. They shouldn't be in business. AVOID at all cost
Save your money and your time. No communication, no help with return. They just took my money and that was it.
7 September 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
I actually had a very good experience
I actually had a very good experience, frames arrived within 2 weeks which wasn’t so bad. I figured I could get lenses done for a cheaper price than what they quoted so bought just the frames and fitted my prescription lenses via another company but overall very happy with the frame / delivery etc.
18 August 2022
Unprompted review
Horrible brand
Horrible brand! Low quality products that won't last, and they DONT LET YOU RETURN ITEMS unless you pay an absurd amount of shipping back to their lab in China. For a brand that claims to be sustainable, this is ridiculous.
30 July 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Avoid this site
Avoid this site. Their "easy returns" is a huge lie. The glasses (which took forever to receive) were giving me a headache and their customer service was no help and wouldn't let me return them for a refund. Then the same frames I bought went on sale and I asked for at least a price adjustment and they said no. So I'm out $100+ and trash glasses. This was the worst experience I've ever had with an online glasses retailer. Avoid them if you care for your mental health.
30 July 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Very poor quality.
Very poor quality.
Extremely poor customer service.
Overall very unhappy with my item and will not be ordering or advising others to order again.
30 June 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
The worst
Still waiting on my order and it has been two months since it was “shipped”. Horrible customer service. They keep deleting my comments on Instagram asking for help which makes me not trust this company at all.
6 June 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if our customer service did not meet your expectations. Providing excellent support is very important to us, and we regret any frustration caused by delayed or unsatisfactory responses.
We are continuously working to improve our service and response times to ensure every customer receives the assistance they need. If your issue is still unresolved, please contact us using your registered email address or order number so we can assist you more efficiently.
We truly appreciate your feedback and the opportunity to improve.
Best regards,
TIJN
Still waiting!!!
I'm still waiting on my order. I ordered 2 pairs of glasses and almost 2 months later, still nothing. I can't even get a legitimate tracking number from them. I reached out to costumer service and was pretty much told that once it is out of there hands it is no longer their problem...instead it's a problem for the shipping company. My question is, who is shipping my stuff?!?!?!?!
24 May 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize for any delay in receiving your order. While we strive to ensure timely delivery, occasional delays may occur due to high demand, customs processing, or carrier issues beyond our control.
We are actively working with our logistics partners to improve delivery times and prevent future delays. If your order is still in transit or you need further assistance, please contact us, and we will do our best to assist you.
Thank you for your patience and understanding.
Best regards,
TIJN
TIJN Eyewear- Worst Quality Glasses
The glasses I have from TIJN are very cute and it is a shame I have had an overall bad experience with them. BUT they are the worst quality of glasses I have ever had. I have been wearing glasses for 20 years and have never had this problem. They are very poor quality and the material gave me contact dermatitis on my ears. When I reached out to TIJN customer service, they were not empathetic, helpful or proactive. They offered a 10% discount… which I think it terrible. I do not think it is a surprise that they don’t allow reviews on their website.
6 May 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely apologize if the quality of our product did not meet your expectations. We take product quality very seriously and continuously work to improve our materials and craftsmanship to provide the best possible experience for our customers.
If you have received a defective or unsatisfactory item, please reach out to our customer support team with your order details, and we will be happy to assist you with a resolution. Your feedback is invaluable in helping us improve.
Best regards,
TIJN
Unfortunately my shoe order fit was…
Unfortunately my shoe order fit was small for the size 8. I inquired aboutan exchange and was told to return the shoes at my cost to China. This was after waiting 6 weeks for the order to arrive. Gorgeous shoes but i cant shop like this.
Update 2025. They just responded nearly 3 years later! Duh.
16 April 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Fabulous company
Fabulous company, excellent customer service and were very prompt helping me deal with an exchange. would highly recommend to people.
11 April 2022
Unprompted review
Worst glasses ever
Worst glasses ever! So cheap and bad client service. Buy on eyebuy direct or Zenni if you're gonna buy glasses online!
6 April 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely regret that your experience with TIJN was not satisfactory and apologize for any inconvenience caused.
We take quality and service seriously and are working to improve both product accuracy and delivery efficiency. While minor differences in product appearance can occur due to screen settings and lighting, we strive for the highest accuracy. Additionally, we are actively enhancing our shipping processes to minimize delays.
Our customer service team will reach out to assist you. Thank you for your feedback—it helps us grow and improve.
Best regards,
TIJN
this guy stinks out his mouth
4 April 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
Excellent service
I bought a pair of shoes, they are amazing! However, they are too small for it. I contacted TIJN and they said they would send a new pair of shoes. They responded instantly and were very kind. I definitely recommend them
29 March 2022
Unprompted review
Stay away from this company
Stay away from this company. I bought two pairs of shoes from TIJN, exact same size and one pair will not even go on my feet. I have contacted the company on multiple occasions over many months and have gotten nowhere with them. They wanted me to pay to ship the shoes back to their "lab" in China which would have cost as much as the shoes. What's more, the one pair that fit fell apart after wearing once. The soles of the shoes are non-existent and after one wear, the soles rubbed off. We learned the hard way about "labs" in China so if you want your shoes to get the Wuhan virus, beware.
3 March 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience with TIJN did not meet your expectations, and we sincerely apologize for any inconvenience this has caused.
Regarding concerns about product quality and differences between the product images and the actual items, we would like to clarify that slight variations may occur due to differences in screen resolutions, lighting conditions, and background settings. While we strive to ensure our product images accurately reflect the actual items, these factors can sometimes lead to minor discrepancies. However, we take such concerns seriously and are continuously working to enhance our quality control and product presentation.
As for delivery delays, we completely understand the frustration of waiting for your order. Delivery times may vary depending on logistics providers, and while we work closely with our shipping partners, unexpected delays can still happen. In cases of significant delays, we are committed to providing appropriate compensation and continuously improving our shipping process to ensure faster and more reliable deliveries.
We take your concerns very seriously and are dedicated to resolving this matter. Our customer service team will reach out to you via email to discuss a solution that best addresses your concerns. Your satisfaction is our priority, and we appreciate the opportunity to make things right.
Once again, we sincerely apologize for any disappointment and truly appreciate your valuable feedback. Your input helps us improve, and we are committed to providing you with a better experience in the future.
Best regards,
TIJN
Great purchase and the best costumer…
Great purchase and the best costumer service I've experienced in a long time. I was skeptical at first due to some reviews and the low prices, but I love my shoes! I ordered 6 pairs- different colors in the helka, libby and katrens and they're so cute! I thought they'd be a bit more snug, but they're still very comfortable. The three helka pairs I ordered were too small in length. I reached out to tijn support and instead of exchanging and going through that hassle, they sent me three new pairs in the next size. I was surprised when they showed up! The customer service I experienced (besides receiving free shoes) was so refreshing. His name was Alex and he was punctual and considerate. I had the new shoes by the time I remembered to check my email. The first order took about a month, but it was Christmas. The second order came in less than a week! Will definetly order from Tijn again!
9 February 2022
Unprompted review
Great value for money!
Great value for money!
I bought the Henk glasses and another pair of designer glasses from elsewhere & I immediately loved these. People are complaining about flimsy glasses but for £40 I got glasses I much preferred (and don't think of as flimsy) compared to the £150 I would have spent otherwise. Win win.
3 February 2022
Unprompted review
I ordered a pair of shoes from here for…
Disappointing. I ordered a pair of shoes from here for a wedding and did not realize that they would be coming from China. I wasn't able to cancel the order and they did not come in time (took about a month). Unfortunately the shoe quality was in the end also terrible but not worth dealing w the return policy (shipping to china).
1 February 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
AVOID. I'm out of pocket £50 after returning 4 pairs of terrible quality glasses
Before ordering anywhere new I check the delivery and returns policy, they had a banner saying free delivery and returns so I purchased 4 pairs to try. As they come from China, they took a month to arrive. As they were very thin and flimsy I enailed to return all 4 pairs of glasses. They sent me a returns address for which I had to pay tracking due to their extremely long list of terms and conditions denouncing any liability for any damages or anything lost in transit. This cost me over £24. I then had to get in contact to say that I hadn't received anything after a month. I eventually received a partial refund of £76.75 when I paid £92.10 for the glasses and emailed again to ask for the situation to be rectified to be told that 'customs fees are non refundable'. I got £15 of my returns costs back through PayPal as I paid through them and will open a buyers protection case to try and get my full refund otherwise it has cost me almost £50 to not have any glasses at the end of it.
30 January 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
If return shipping is too costly in your location, please reach out to us with your order details. We are happy to explore alternative solutions, such as partial refunds or other compensation options, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
Don't buy anything from this company
Don't buy anything from this company. I bought $40 bag which is defected one. Each side is different. So ugly. To return this, they want me to ship back to China. They don't provide return label. Also they charge $7 restore fee. Basically I return bag and cost almost $40.
30 January 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We’re sorry to hear that our return policy did not meet your expectations. While we do require customers to cover return shipping costs, we understand that in some cases, high shipping fees may be a burden.
At TIJN, we take product quality very seriously and strive to provide durable and well-crafted eyewear. However, if you have experienced any issues with the quality of your item, please know that we are continuously working to improve our materials and manufacturing process to enhance customer satisfaction.
If return shipping costs are too high in your location, please contact us with your order details. We’re happy to explore alternative solutions, such as partial refunds or other forms of compensation, to ensure a fair resolution.
Your satisfaction is important to us, and we appreciate your understanding. Please let us know how we can assist you further.
Best regards,
TIJN
The worst.
Bought a pair of glasses that arrived damaged and unwearable. Tried to contact the brand by email (got an automatic reply telling me to not spam them with emails or else they wouldn't take care of my issue) and tried talking to them via chat, in their website. Got NO real answer whatsoever. Buying from them or throwing my money out the window would have been the same thing.
28 January 2022
Unprompted review
Reply from TIJN
Dear Valued Customer,
We sincerely regret that your experience with TIJN was not satisfactory and apologize for any inconvenience caused.
We take quality and service seriously and are working to improve both product accuracy and delivery efficiency. While minor differences in product appearance can occur due to screen settings and lighting, we strive for the highest accuracy. Additionally, we are actively enhancing our shipping processes to minimize delays.
Our customer service team will reach out to assist you. Thank you for your feedback—it helps us grow and improve.
Best regards,
TIJN
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