TikTok-Marketplace.com Reviews 

I purchased quite a few items. One package arrived , the other never did. I eventually got a refund but the part I find suspicious is that the package I received contained small items which you’d expect to pay what I did for them, they weren’t any kind of special price, the other package That didn’t Arrive was all the bargains, larger items for attractive prices, which were the reason I got pulled into ordering on there. I feel that these amazingly priced items are fake to drag you in, they only send you the cheap crap then refund you when the thing you really wanted doesn’t show

Products were fine but a roach the size of my pointer finger appeared after I opened the box!!!!! Do not open indoors!!!!

i got one thing after i ordered it A MONTH LATER and it wasn’t the real thing but it worked and is whatever! BUT i also bought the cool trendy lash extension set and after also at a month they said they are extending the delivery date and the day after that said they weren’t sending it at all and have a me a refund…like what? not a big fan but i really thought i would be

Absolutely awful. Don't order, most items come damaged or don't turn up. Refund process is also long and returns

Shocking, 90% of the order didn't even arrive. Won't ever be using them again. Worst part is so much of Tiktok is advertising for the shop. Surely it would make sense to ensure you have it running properly before promoting it so heavily.

I wanted to give them 5 star but because of delivery I give 4 stars.
Even the delivery from china to UK was fast and took only 3 days which is reasonable. From Heathrow airpot to my home address it took 7 days. Royal mail is rubbish.

Rip off!!! Cant return things!! If you do return them you will never see your refund!! Things not a described!

I ordered a pair of denim slides on August 10
Through TikTok
A shop called SP BESERENEUK
I have not received them as yet
No phone number, or e-mail for them
So think they a Scam
Please be careful

I ordered some clothing items from here, claimed to be here within 5-7 days. Nothing arrived and tracking was at a stand still so contacted tiktok. They refunded me immediately, closes the store and gave me a £5 voucher as compensation. Bad experience with the seller but good experience with the customer service

Well, all those people that have said TikTok shop is bad. I totally agree, they are a nightmare to return anything back to the seller when the rubbish that they so doesn't work. Also, when an item is faulty, I had to pay to send Back the small portable washing because it's rubbish.

Nigh mare will never buy from tic tok again. Totally mislead and product was substandard and nothing like the pictures.

When I tried to return the goods it was to a P?O dress and would have cost £35 to send back. So disappointed.

Customer service is none exsistan. I have been trying to communicate by email. No one reads the previous emails so you have to start again each time. I have asked them to call me then the calls keep dropping because they are so far away. Impossible to resolve an issue with them.

Don’t ever buy anything off of tic tock.

If I could give it no stars I would. Been waiting 3 weeks for my order to be told it has been sent back due to a size problem with shipping. I wouldn’t mind but I haven’t ordered anything big at all. Never known this with online shopping before. Won’t order from them again. They are not professional! I’d advise anyone not to shop with this company.

Literally refusing to refund a 272 dollar order, originally claimed that they didn't know why it won't refund, so disputed it with my PayPal, now they're claiming that because I disputed with PayPal they can't refund me. What!?! If you refund my account it closes the dispute. Duh. I swear I'll never order from tiktok again

I have ordered a number of things from tiktok shop and so far haven't had any problems. I have always received what I ordered in a timely fashion and the things I have ordered have been pretty good quality...so far. Tiktok does leave me emails with a $5 discount if I write a review, however there is no link or place I can find to actually write a review. Very frustrating b/c cannot find a way to contact them either. But... my buyin experiences with them have been good. Maybe I have been lucky so far.

My first time ordering from tik Tok shop and I never received my items even tho they said it was delivered at my address, tried to request a refund or cancelation they told me I can’t get my money back unless I return the items that I never received. Huge scam. Customer service is awful.

I’m a new seller on TikTok and the experience has been horrible. I’ve had violations even though I’ve given all requested info on the item. A customer ordered a Sherpa jacket from me which was shipped in its original packaging yet the customer asked for a refund claiming it looked worn and was bad quality yet I’ve sold the same exact jacket off my website with no complaints nor have I ever sold any used items. Everything I sell I purchase new from vendors and ship them out the same way. The final straw was when someone purchased an item from me for $8.00 but TikTok only paid my $5.58 for it. Customer service gave me the automated message about how TikTok can mark down based on wrong description or if “they” believe the price is too high. They could care less what the sellers had to pay for it and how we need to make money. I was told something about I had a negative on the account which makes no sense. I’ve had several orders already and it seems like customers are just getting items at little to no cost while I’m losing inventory and money. I have deleted all items off my TikTok shop and will be closing it once the few orders are fulfilled.

Rubbish customer service, have no regard for UK laws & Distance Selling Regulations. Do yourself a favour and don't bother buying anything from tiktok shops. The seller might be honest but tiktok as marketplace is gang of clueless thugs.