Tile Warehouse Reviews 197

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the ability to select a specific delivery day, which helps with planning. People are generally satisfied with the product quality, finding the tiles to be visually appealing and transforming their spaces. Reviewers also frequently praise the customer service for being helpful and resolving issues promptly, with some even highlighting excellent after-care. The ordering process is often described as easy and straightforward, with good pricing. However, some people were dissatisfied with aspects of delivery, including delays, items arriving late, or being left in inconvenient or unsafe locations. A few customers also reported receiving damaged or incorrect products, and some experienced difficulties with customer service when trying to resolve these issues, including problems with refunds or unfulfilled promises. There were also occasional concerns about the quality of some tiles, such as variations in size or bowing, and some found certain tiles difficult to clean.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the product, highlighting beautiful... See more

Delivery service

Customers had ambiguous experiences with delivery services. While some reviewers praised the fast delivery,... See more

Quality

Clients share ambiguous opinions on quality. Many customers express satisfaction, praising the beautiful... See more

Order

Users describe ambiguous interactions with order. Many reviewers report significant issues, such as orders... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report abysmal experiences, citing... See more

Based on these reviews

Rated 4 out of 5 stars

I had placed an order /delivery selected for 13/8/25. I received an email stating there was a slight delay in my delivery. I did not receive my delivery that day ? so contacted Tile warehouse by email... See more

Company replied

Rated 4 out of 5 stars

Tiles look great, which is the most important aspect. There were a few issues with my delivery, but their customer service was excellent. The only real issue was the tiles I ordered, which were only 5... See more

Company replied

Rated 4 out of 5 stars

Delivery was on the day that was selected and I love the fact you can select the exact day you want them because this allows you to secure your order in advance without worrying about making enough sp... See more

Company replied

Rated 3 out of 5 stars

Whilst ordering I was asked which day I would like the items to be delivered and was expecting it to be fairly quick as they stated but it was a week before I received them and then the driver just du... See more

Company replied


Company details

  1. Tile Shop
  2. Decoration and Interior Design Store

Written by the company

At Tile Warehouse we are all about making tile buying affordable and easy. Part of the UK’s largest tile buying group, our strong relationships with leading tile suppliers around the world enables us to bring you the highest quality tiles at the lowest possible prices, together with an equally competitively priced range of quality tiling tools and accessories. Plus, don’t forget that we offer FREE delivery on all orders over £300. We are committed to making shopping for tiles simple and stress free. That’s why we offer a dedicated next day FREE sample service with FREE delivery to help you find the perfect tiles for your home from the comfort of your sofa. Our Tile Visualiser allows you to imagine how our tiles would look in your own spaces whilst also allowing you to share the images with family and friends, plus a Tile Calculator to work out how many tiles you will need. Our website is packed full of expert tips and advice as well as blogs on the latest tiling trends. Whatever your tiling needs, we are here to help you. We also offer an interest free payment option through Klarna to help you spread the cost of your tiles together with exceptional customer service before and after you buy your tiles. So, what are you waiting for? Shop our low priced tiles with confidence, you won’t find a better deal anywhere else.


Contact info

3.6

Average

TrustScore 3.5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tile Warehouse were very communicative…

Tile Warehouse were very communicative and helpful. I had been looking for a particular tile that had already been used at our house and was please to see they had it in stock and delivered with no issues.

15 September 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you for this, it's fantastic that you took time to respond in this way, we really apreciate it.
Kind regards

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish price was great and delivery service excellent

3 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Nice quality tiles

Nice quality tiles, all the accessories you might need, and delivered when they say they will. Can't beat that!

7 November 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

I had an idea of the tiles I wanted

I had an idea of the tiles I wanted and looked on Tile Warehouse and found the ones I wanted, I purchased them and was given a delivery date ie next day, they were delivered bang on time.well done.

28 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Superfast delivery

Superfast delivery! Well packaged.
Quality tiles at a very good price.
Will definitely shop again.
Thankyou

23 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Great range and value

Tile Warehouse had a great range of tiles, and I found the styles I was looking for. The tiles arrived on the delivery date I selected with no damage. The quality of the tiles could have been better - the floor tiles I ordered were slightly convex, which resulted in a not entirely even floor, and the wall tiles I ordered were slightly longer than they were wide, which made the pattern I wanted a bit harder to achieve - but the tiles were good value and look great.

I phoned customer service twice, and both times my requests were dealt with promptly and efficiently. Oliver was particularly friendly and professional.

28 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

All arrived on time and in good…

All arrived on time and in good condition although I’ve not opened all the boxes - Thanks

6 November 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 2 out of 5 stars

Poor service, decent tiles

We ordered two different tiles. The tiles are nice, and were reasonably priced, but unfortunately several of each tile arrived broken/damaged and it was incredibly hard work getting a refund for these smashed items, involving many emails chasing this and ultimately a refund of significantly less value than paid for the broken tiles was received. Pleased with the tiles but wouldn't use this company again due to the poor customer service experience

1 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Hi
I am so sorry for your experience, this is not what we aspire too.
I am pleased this has all been resolved for you though and we are putting things in place to improve our service.
Kind regards
Tile Warehouse

Rated 5 out of 5 stars

Quality tiles as described

Quality tiles as described, quick delivery and good price couldn’t ask for more!

6 November 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

A very satisfied customer!

Purchased tiles and associated sundries for my kitchen floor as part of a major renovation project. Requested delayed delivery to accommodate project timescales for a date in late August. Arrived as agreed. Finally got them laid last week.

Very pleased with the products and whole process of dealing with Tile Warehouse. Excellent value, excellent service including accurate calculation of required cement and grout. Delighted with end result. I would highly recommend Tile Warehouse.

2 July 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 3 out of 5 stars

Damaged item and mix up with customer support second delivery date

Ordered tile trim that arrived significantly damaged. Customer support were quick to arrange a replacement to be delivered but initially told me it would arrive the day after. After not arriving for a few days, I contacted the team again and they explained that the delivery was actually scheduled for the following week. This delayed the project quite a bit which was disappointing but the team are responsive at least.

23 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Hi
I am so sorry to hear this, it's not what you should experience. Things do happen with deliveries so I am pleased that we sorted the initial problem quickly and apologise that the the replacements were not scheduled correctly.
At least we got there in the end for you.
Kind regards
Tile Warehouse

Rated 5 out of 5 stars

Beautiful tiles

Beautiful tiles, quick delivery time great prices.

28 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Amazing service

Amazing service, amazing product and amazing prices. I will definitely be using this company again in the future.

6 May 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Fabulous service purchasing from Tile…

Fabulous service purchasing from Tile Warehouse. The wall tiles are amazing quality and look amazing.

17 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

good reliable service

5 November 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Excellent service

Ordered sample tiles that arrived super fast, follow up emails were helpful. Easy and straight forward order for our bathroom tiles that were at a great price and delivered super fast! Seamless process! Thank you so much

28 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 4 out of 5 stars

Good tiles and prompt delivery

Delivery was on the day that was selected and I love the fact you can select the exact day you want them because this allows you to secure your order in advance without worrying about making enough space for the delivery when you’re not ready to have them onsite yet. I love my tiles and they came in perfect condition. The only hiccup that happened was that one single tile was missing but the fact that it was very easy to calculate how much wastage you needed on the website and it can automatically update your order to include wastage allowance is a big plus. I guess some missing or broken tiles is what wastage is for. They did refund me for the single tile (albeit it took more than 3 weeks to receive it back in the payment card) but all in all a good experience.

6 October 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you for this review, it's great that we have so many things right in your experience with us.
I must apologise for the delay in refunding the one tile, it should be a lot quicker than that but at least we did get there.
many thanks

Rated 5 out of 5 stars

Wonderful tiles

Easy to order. Competitive price & tiles are amazing soooo pleased.

5 November 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

Rated 5 out of 5 stars

Good all round.....quality goods

Good all round.....quality goods, keen price and helpful staff.

9 June 2025
Unprompted review
Tile Warehouse logo

Reply from Tile Warehouse

Thank you so much, we really appreciate you taking the time to leave us a great 5 star review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look