Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. #10 of 256 best companies in Ladies' clothes shop

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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1-star

Asks customers to review

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How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

IT was my first visit to the store and…

IT was my first visit to the store and I loved it,
The welcoming smiles by the ladies I immediately felt at ease to just browse.
Choice was difficult because there was plenty of variety and colours for all clothes on sale.
I bought several items and I shall definitely go back next time we are on holiday.

3 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

We look forward to welcoming you back next time Judith!

Rated 5 out of 5 stars

Lovely range of colours

Lovely range of colours, perfect shade for my occasion - prompt delivery and hood communication - a bit pricey for straightforward item

23 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your review- we are thrilled you enjoyed our range of colours!

Rated 5 out of 5 stars

Love my bright green cardigan

Love my bright green cardigan. Really brightens up a dull January day and makes me happier !

24 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

We are so glad to hear you are so happy with your cardigan! Thank you for such a lovely review.

Rated 5 out of 5 stars

Helpful staff good choice of clothing…

Helpful staff good choice of clothing and quality definitely shop again

20 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

We are so pleased that you are happy with our range of clothing and quality. We look forward to having you shop with us again.

Rated 3 out of 5 stars

I am afraid the one size polo neck is…

I am afraid the one size polo neck is far too big for me,and I have given it to a friend.The material is nice and soft,but the description of one size indicates it would b small and stretchy,but this started huge!I do know about these things,as used to design women’s clothes!What a pity

27 January 2026
Unprompted review
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Reply from Tilley and Grace

We are sorry you were disappointed with the fit, but want to thank you for your feedback.

Rated 5 out of 5 stars

An uplifting experience!

It's always an uplifting experience going into a Tilley and Grace store - so full of colour and everything beautifully laid out. The staff are super helpful, relaxed and fun. And the clothes are gorgeous, stylish and reasonably priced. My favourite place to shop.

17 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review. We're so pleased you had a wonderful experience and truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Brilliant company

Brilliant company, so friendly and helpful. When a sale item wasn’t in stock in the shop they advised me to look online plus gave me a discount voucher!

24 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for leaving such a lovely review! We look forward to welcoming you back instore & online!

Rated 5 out of 5 stars

Lovely light and colourful

Lovely, light colourful shop with friendly, helpful non-pushy staff. I’m on the larger size in tops but even their one size slightly bat winged v neck jumper looked lovely and actually fitted. I’m 55 and hate clothes shopping but plan to go back and also look at their online site x

17 January 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review and we truly look forward to welcoming you back!

Rated 5 out of 5 stars

The ladies in the shop are so friendly…

The ladies in the shop are so friendly and really helpful putting outfits together. The shop is beautifully laid out with a wonderful selection of clothes and accessories.

2 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Friendly

Friendly; helpful and honest staff. Great advise as always. Super selection of items. Eyecatching.

7 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.
Good value for money and excellent valur

3 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review and we truly look forward to welcoming you back!

Rated 5 out of 5 stars

We absolutely love visiting Tilley and…

We absolutely love visiting Tilley and Grace when we're in Holt. The staff are so wonderful and the clothes are beautiful! Can't wait to go back!

2 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review about our Holt store and we truly look forward to welcoming you back!

Rated 5 out of 5 stars

Always a lovely experience

Always a lovely experience shopping in Tilly and Grace in Southwold- the ladies who work there are always so friendly and welcoming and the clothes are a lovely high quality.

31 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review about our Southwold store and we cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Attractive styles, good quality and Affordable!

From the moment I went into this store, I felt comfortable and received a friendly welcome. The clothes were not only attractive, bright and good quality, they were fairly priced. A cracking find, which I will be frequenting on a regular basis (in store and online). Would highly recommend to others!

5 January 2026
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you so much for your lovely review. We're so pleased you had a wonderful experience and truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

First time I have been in to a Tilly…

First time I have been in to a Tilly and Grace shop, lovely clothes, and very friendly assistants in Southwold store.

22 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your kind review about our Southwold store. We're so pleased you enjoyed your first time shopping with us and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

I was unable to choose which colour…

I was unable to choose which colour sparkly Christmas top to wear and the ladies in the shop could not have been more helpful, fetching different colours and co-ordinates. Always friendly in all of the branches I have visited, but especially in Aldeburgh.

20 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Lovely quality scarf

Lovely quality scarf . I received my order within 3 day .

28 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your great review and we're so pleased you love your new scarf!

Rated 5 out of 5 stars

Best co I've dealt with for ages

Best co I've dealt with for ages: a) A real Human Being answers the phone! b) Confirms stock & Xmas delivery time instantly. c) Product arrives next day (!) d) Partner utterly delighted with design & quality of her scarf. Wonderful Bot/AI etc-free experience. Very Highly recommedned.

15 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review about your experience shopping with us - it truly means a lot to everyone at Tilley & Grace. We're so pleased your partner loved her scarf and cannot wait to welcome you back online and instore!

Rated 5 out of 5 stars

Two winter warmers

We visited the shop in Holt as my daughter spotted a fabulous jumper in the window. She loves it! I tried on a different jumper but wasn’t sure about it. Looked on the website and found it in lovely shades of pink, so ordered it online. Two happy customers!

19 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your thoughtful review - it truly means a lot to the whole team at Tilley & grace. We're so pleased you had a wonderful experience both instore and online!

Rated 5 out of 5 stars

Love the originality and quality

Love the originality and quality of the clothes. The shop assistant at Holt was extremly helpful. I do not live near a Tilley and Geace so access to an online shop is a bonus.

18 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind words to read, thank you. Its so wonderful to hear of your experience in our Holt store and look forward to welcoming you back instore and online!

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