Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. #10 of 256 best companies in Ladies' clothes shop

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely beautiful jumper

Absolutely beautiful jumper at a very reasonable price. The lady at the shop was really friendly and helpful too. I would definitely go there again and recommend to friends.

19 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your great review. We're so pleased you loved your jumper and cant wait to see you again soon!

Rated 5 out of 5 stars

Found the perfect gift at Tilley & Grace

Found the perfect gift at Tilley & Grace, a silk scarf, for a friend whilst visiting Holt. The lady who served me wrapped it beautifully. The store is full of lovely items, I could have bought a lot more. I will certainly be checking out their website.

15 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your kind review. We're so pleased you found a lovely gift with our silk scarves and truly cant wait to welcome you back both instore and online!

Rated 5 out of 5 stars

Live locally to Holt,

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful,
Wanted a skirt in different colour and they found one at Aldeburgh shop, so they posted to me in time for Christmas,
Will be going back, to view new stock, got everything I wanted in one store

17 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review. We're so pleased you had a great experience both instore and online and look forward to welcoming you back!

Rated 5 out of 5 stars

First time purchase

First time purchase - really love the item, quickly shipped, wrapped nicely and item high quality with very reasonable prices. Super chuffed and will return.

23 December 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review. We're so pleased you love your first purchase and look forward to seeing you again soon!

Rated 5 out of 5 stars

Such a super boutique…

Such a super boutique…the staff are friendly and the clothes/accessories are good quality and unique. I love the way the shop is set out…and the little seat out the front is great for ‘waiting other halves’ !!

10 December 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to read - thank you so much for your review! We're so pleased you had a wonderful experience and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

The shop is bright and attractive

The shop is bright and attractive. The clothes are varied, interesting and wearable. The staff are helpful and attentive without being intrusive. There is a chair for my partner to sit on while I try things on. The clothes are not cheap, but given their quality, neither are they expensive.

8 December 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review. We're so pleased you had a wonderful experience and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

A refreshing change.

I visited the shop because my friend wanted to. It was a refreshing change from a department store - interesting clothes and an extremely pleasant and helpful assistant. Needless to say I bought something!

7 December 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a thoughtful review. We're so pleased you had a great first experience visiting and are loving your new T&G purchase!

Rated 5 out of 5 stars

Definitely worth a visit

We always visit this lovely shop when we visit Holt very helpful and friendly nice to see clothing that’s a little bit different in wonderful colours

4 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your wonderful review about our Holt store and we cannot wait to see you again instore and online!

Rated 5 out of 5 stars

A lovely selection of clothes and…

A lovely selection of clothes and accessories, including a gorgeous furry coat that I bought. Great staff as well.

3 December 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a great review. We hope you are loving your new coat and look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Ta beautiful scarf!

The scarf I ordered is beautiful and the gift wrapping was perfect. And it arrived bang on time. A great gift!

8 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review about your online experience and we cant wait for see you again!

Rated 5 out of 5 stars

Super helpful …

I messaged Tilley and Grace as they didn’t have the colour I needed online for a fab leather card holder. Thanks to Mollie who sourced what I needed from one of their stores and posted it out to me! Thank you so much. Super service as always from Tilley & Grace 🥰

10 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your kind review - it truly means a lot to the Tilley & Grace team. We're so pleased you had such a great experience and look forward to welcoming you back, both instore and online!

Rated 5 out of 5 stars

Im new to Tilley and grace

Im new to Tilley and grace. Visted the shop in holt absolutely feel in love with the clothes especially the good quality of there jumpers. Staff was great and even gift wrapped my product. I've just purchased another item on there website. Thank you

7 December 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words - thank you for taking the time to leave such a lovely review. We're so pleased you had a great experience both instore and online and truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great bargain on Black Friday and I…

Great bargain on Black Friday and I received a beautifully wrapped poncho. The quality is superb and it fits beautifully

28 November 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We hope you are loving your new poncho and look forward to welcoming you back soon!

Rated 5 out of 5 stars

A lovely experience in the shop at…

A lovely experience in the shop at Southwold. The clothes are very stylish and the service was very friendly and professional.

28 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your kind review about our Southwold shop and we look forward to seeing you again!

Rated 5 out of 5 stars

Excellent purchase

I received the product in a lovely presentation, is great quality and as shown in the website

23 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review!

Rated 5 out of 5 stars

I’m extremely pleased with my purchase…

I’m extremely pleased with my purchase of the black sequin top such a versatile item. Im looking forward to wearing the top at Christmas and throughout the year.

Tilley and Grace never disappoints.

22 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind words to read - thank you for your lovely review. We hope you love your new top and we cant wait to see you again, both instore and online.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, clean and warm shop. Lovely stock

19 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Quick and easy to order and I love…

Quick and easy to order and I love visiting the stores when I'm in the area. Great quality and decent pricing.

18 November 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your great review and we look forward to welcoming you back instore and online!

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