Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. #10 of 256 best companies in Ladies' clothes shop

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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4.9

All reviews

(1,397)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding ….

Visited Tilly and Grace in Woodbridge
Loveliest shop assistant , welcoming, friendly and very helpful.
Beautiful range of clothes
Only went in to browse but bought 2 dresses !
Would highly recommend a visit

27 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you for your lovely review about our Woodbridge store. We hope you are loving your new dresses and we look forward to seeing you again, instore and online!

Rated 5 out of 5 stars

Visited the Southwold store a week or…

Visited the Southwold store a week or so ago. Sharon was extremely helpful, whilst, as others, have said, not being pushy. Left with 2 snuggly jumpers and my sister (who came with me) also bought a sweater. Nice experience...

31 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your kind review about our Southwold store - it truly means a lot to the whole team. We hope you and your sister are loving your new jumpers and we cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

My first time visiting this store

My first time visiting this store, I don't live in Woodbridge, sadly. Loved the vibe and friendliness of the staff, so helpful but not pushy. Bought 3 new items and love wearing them, so much so, I am looking online to see what else I can get. The loyalty scheme is an added bonus.

30 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review. We hope you are loving your new purchases and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

Great pockets

Helpful cheery staff. The dungarees are comfortable and fun. They have very useful pockets. The material is lovely and washes well.

29 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review and we're so pleased you love your new dungarees. We look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Fell for the colours.

As soon as I walked into the Southwold branch, the beautiful colours and friendly staff, I knew I would find something i liked very quickly.

29 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about our Southwold store. We're so pleased you loved visiting and we cant wait to welcome you back soon!

Rated 5 out of 5 stars

The shop was inviting

The shop was inviting. Great choice and lovely to look around. The lady who served me was extremely helpful and friendly. I purchased 3 pairs of trousers, just right. I will return.

27 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review. We hope you are loving your new trousers and look forward to you visiting again, instore and online!

Rated 5 out of 5 stars

Great service in shop and online

Found this shop whilst on holiday, loved the stock and had fabulous service. Went online when home and ordered something else, it came quickly and well packed so great service again!

26 August 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read, thank you so much for your lovely review. We're so pleased you had a wonderful experience instore and online and hope you are loving your new purchases. We truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

I love Tilley and Grace

I love Tilley and Grace. Great clothes at great prices and always lovely helpful staff 😊.

25 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review and we cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

Aldeburgh Tilley and Grace

I love a little visit to Tilley and Grace in Aldeburgh. The staff are always so pleasant and helpful. I really like the layout of the store with all the clothes displayed in colours. Very reasonable pricing so easy to buy a colour matching outfit.

23 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about our Aldeburgh store. We're so pleased you had a wonderful experience and cant wait to see you again soon!

Rated 5 out of 5 stars

Colourful and friendly

The people in T&G are always friendly and welcoming even if you are just browsing. They are never pushy and really helpful.
I always pop in when they have a sale as you will always find something to buy!
They have a good buyer with a good eye and the shop is SO colourful it cheers you up just walking inside!

21 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind and thoughtful review - it truly means a lot to the whole T&G team. We're so pleased you love visiting and cannot wait to welcome you back again, instore and online!

Rated 5 out of 5 stars

Great service

Great service
I can't always visit the shop in person so I use the website to browse at my leisure. There are always lovely things available and the postal delivery service is prompt and nicely done. Thank you

25 August 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your great review about both our stores and website and we truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

Holiday visit to my favourite shop

Always visit Tilley and Grace when on holiday in Holt ..lovely friendly staff always give advice and so helpful ...it doesn't matter if its jewelry bags or clothes nothing to much trouble and I always leave with a purchase .

21 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review about our Holt store and we cannot wait to see you again instore and online!

Rated 5 out of 5 stars

It was a lovely experience visiting the…

It was a lovely experience visiting the Woodbridge shop in Suffolk; the service was friendly and made us feel very welcome. The dress and long blue cardigan we bought are of excellent quality and the array of designs and fabrics definitely in the shop are very different from other shops around. I highly recommend.

21 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review about our Woodbridge store. We're so pleased you had a wonderful experience and look forward to welcoming you back soon!

Rated 5 out of 5 stars

Aldeburgh Tilly and Grace

I’m not sure if my review ‘sent’ so redoing it again.
I ordered 3 dresses on-line. I needed to return one. I decided to make a trip to Aldeburgh. It’s 2 hour drive from me, but I like it there, and the Tilly and Grace shop. When I returned the dress, there was a problem with my pink points, as I had started a new order, and put my points in the baskets. In the Tilly and Grace store in Aldeburgh, I picked up 7 more sale items to buy. The assistant was lovely, she told me to go and have some lunch, and she would sort out my problem, so that I could use 10% of my purchases. She did that for me. I didn’t take her name. I’ve been served by everyone in the store before. They are all lovely, they let me take my time, give comments on clothes I’m trying on, and suggestions. I go on a lot of cruises, I’ve now refreshed my cruise wardrobe. 7 outfits in store, and 4 outfits on-line. I even have a lot of my cruise friends buying from Tilly and Grace, as they always compliment me on what I’m wearing.

25 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read. Thank you so much for taking the time to leave such a lovely review - it truly means a lot to the whole team at Tilley & Grace. It's so wonderful to hear of your experience in our Aldeburgh store and we hope you are loving all of your new purchases. We truly look forward to welcoming you and your friends back both instore and online!

Rated 5 out of 5 stars

Really helpful staff .

Really helpful staff .
I was able to find the right coloured handbag that would be a good for the winter

20 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your kind words about our staff and we hope you are loving your new bag! We cannot wait to welcome you back instore and online.

Rated 5 out of 5 stars

T&G Woodbridge is wonderful

Tilley and Grace in Woodbridge is a wonderful shop. They are so kind and helpful and make you feel very welcome and with no pressure at all.
Thank you

16 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review about our Woodbridge store and we truly look forward to welcoming you back, both instore and online!

Rated 5 out of 5 stars

This is a great company with personal…

This is a great company with personal service and quick responses. I love their clothes - everything I've bought from them has been good quality and has washed well.

22 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review. It's so great to hear of your experience and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great Shop

Came across this lovely shop whilst visiting Holt. The sales ladies were extremely helpful and friendly and helped me pick out several items which I love .
Great variety of lovely clothes and accessories and I love the items I chose.
So much so when I returned home to Scotland I went on line and ordered a couple more tops.
Really quick delivery and packaged lovely.
Thanks

17 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind review. We're so pleased you had a wonderful experience in our Holt shop and hope you are loving your new purchases. We cannot wait to welcome you back both instore and online!

Rated 5 out of 5 stars

Absolutely LOVE Tilley and Grace

Absolutely LOVE Tilley and Grace, stumbled upon it in Holt on iur Holiday to Norfolk last week, Vicky the salesperson was fantastic and we had a lovely chat whilst I loked through all of the beautiful clothes. I came away with 2 cotton and linen mix tops, ones in pale denim and one in pale pink, I could have chosen about 10 more items! When the blue top had a manufacturing mark on it I took it back and Sally in the shop was very helpful. As was Customer Services who have shipped me a new top to my Home address. 10/10 and my new favourite shop!

17 August 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read! Thank you so much for taking the time to leave a lovely review - it truly means a lot to the whole T&G team. It's so wonderful to hear of your experience in our Holt store and with our customer service team. We're so pleased you loved your new purchases and cannot wait to welcome you back both instore and online!

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