Tilley and Grace Reviews 

1,397
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and extensive variety of products, often discovering unique and stylish items that stand out. Reviewers frequently highlight the staff's exceptional helpfulness and friendly approach, noting how they make the shopping experience enjoyable and personalized. The overall user experience, both in-store and online, is consistently described as positive, with many appreciating the ease of finding desired items and the vibrant, well-curated displays. Some people also felt that the careful and beautiful packaging of purchases added to their positive experience.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great choice, regular stock... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Quality

Users consistently express satisfaction with the quality of products, often highlighting items like jumpers,... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Consumers find the user experience to be positive, with many describing it as a lovely shopping experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. #10 of 256 best companies in Ladies' clothes shop

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,397)

190 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always a pleasure in drop into the shop

As always a pleasure in drop into the outlet shop for a browse. The Staff are always excellent and friendly and the stock very good.

18 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review and we can't wait to welcome you back both instore and online!

Rated 5 out of 5 stars

Very professional experience.The…

Very professional experience.The picture on the website did not match the colour of the bag I had chosen, so I was contacted to make sure that I was getting the colour I wanted and the item arrived within a couple of days. Very happy with the service and the quality of the goods

25 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words - thank you so much for your lovely review. We're so pleased you had a great experience shopping online and cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Always a positive experience

Always a positive experience. The ladies are very polite and friendly and extremely professional. A wide range of items of good quality

19 September 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave such a kind review. Its so wonderful to hear you always have a positive experience and we truly look forward to welcoming you back, instore and online!

Rated 5 out of 5 stars

Always helpful and cheerful staff

Always helpful and cheerful staff. Plenty of advice when viewing the latest stock and colours.
A pleasure to shop there

19 September 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review. We're so pleased you had a lovely experience and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

I had a lovely shopping experience…

I had a lovely shopping experience here. The sales lady was amazing. She was wearing their own branded clothes with really helped keep with sizing. She was so very helpful. If it hadn't been for her I may not have triend anything on! I came home loaded up!
Also lovely that our dogs were welcome and fussed over in their shops in Holt. This sort of service mays a real difference. Plus everything comes beautifully wrapped in pink tissue paper!

13 September 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you so much for taking the time to leave such a thoughtful review. We're so pleased you had a lovely experience in our Holt stores and hope you are loving your new purchases. We truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

I make a point of visiting Tilley and…

I make a point of visiting Tilley and Grace every time I’m in Southwold and find it impossible to leave without buying something ! Everything is really ‘wearable’ yet a bit different to high street stores - love it !

13 September 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you for taking the time to leave a lovely review. It's so great to hear you had a wonderful experience in our Southwold store and truly look forward to seeing you again, both instore and online!

Rated 5 out of 5 stars

Been in Tilly and Grace lots of times…

Been in Tilly and Grace lots of times nearly always buy things The staff are very friendly definitely go back again when I vist Aldeburgh

16 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

It was my first visit today

It was my first visit today and I was really impressed. The choice of stick was amazing, I could have bought so many items. I was really pleased with those I did. The lady who served me was really nice and very helpful

21 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review about your experience. We hope you are loving your new purchases and cannot wait to see you again instore and online!

Rated 5 out of 5 stars

Beautifully wrapped

Received my items quickly and they were the most beautifully wrapped items I think I have ever ordered, each item was individually wrapped in pink tissue paper and placed carefully in the box. Items are gorgeous.

18 September 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review about your online experience. We're so pleased you love your purchases and truly look forward to welcoming you back!

Rated 5 out of 5 stars

Tilly and Grace is always a joy

Visiting Tilly and Grace is always a pleasure, helpful knowledgeable staff and love the array of colours

11 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Aldeburgh handbag shopping

I visited the Aldeburgh shop and the sales lady was so lovely and helpful, she could not have done more to help.

10 September 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for you great review about our Aldeburgh shop and we look forward to seeing you again!

Rated 5 out of 5 stars

I enjoy shopping here

I enjoy shopping here, the staff are always welcoming and helpful. I had not intended to buy anything as I had taken a friend who was staying with me but could not resist the lovely jumper i left with.

4 September 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review. We hope you are loving your new jumper and look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Always visit Tilly & Grace when we are…

Always visit Tilly & Grace when we are in Holt in Norfolk. Fabulous helpful staff. Always find something gorgeous!
Lovely choice of beautiful bags & scarves & jewellery. Perfect to choose a gift or a treat for yourself!

8 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your lovely review. It's so great to hear you had a fabulous experience in Holt and we truly look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Wonderful shop & staff

Visited the Holt shop and was such a lovely experience. The welcome and service was fantastic. The staff were so friendly and helpful...gave advice with styling and were very patient too! So many beautiful clothes, scarves, bags and jewellery. I will most definitely be back! Thank you!

8 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave such a kind review about our Holt shop - it truly means a lot to the whole T&G team. We're so pleased you had a wonderful experience and can't wait to see you again soon!

Rated 5 out of 5 stars

The Woodbridge shop is wonderful

The Woodbridge shop is wonderful - the colours and designs are lovely and Gemma is so helpful. We are in Italy at the moment and the clothes are just right
I have a group of friends who always want to visit the Woodbridge shop when they are with us.
Thank you Tilly and Grace

6 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind and thoughtful words to read. Thank you so much for taking the time to leave such a lovely review about our Woodbridge store. It's so wonderful to hear of your experience and we truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

Woodbridge shop

Friendly staff, gorgeous clothes and accessories and brilliant autumn colours.

10 September 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review and we look forward to welcoming you back instore and online!

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