timelesslondon.co.uk Reviews 

98
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the wonderful quality of the garments, noting that the fabrics feel exquisite and fit exceptionally well on different body shapes. Shoppers also warmly appreciate the helpful customer service team, mentioning fast communication and friendly assistance when resolving inquiries. However, some customers also noted frustrating issues with unexpected delivery delays and long waiting times when trying to process order returns. A few other people also felt that the sizing was completely inconsistent across items or that certain garments fell apart shortly after wearing them. Buyers expressed disappointment when orders did not arrive or when emails asking for tracking updates went unanswered.

What people talk about most

Product

Consumers experience mixed feelings regarding the products, as many reviewers enthusiastically praise the... See more

Quality

Customers expressed great delight regarding the quality, frequently praising the beautiful fabric, excellent... See more

Order

Reviewers highlight ambiguous aspects of order, as experiences vary significantly between shoppers. While... See more

Customer service

Clients share positive opinions on customer service, highlighting quick, efficient support and friendly staff... See more

Response time

Customers consistently note ambiguous experiences with response time, as some reviewers report quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Timeless what can I say about this dress 🥰 where do i start... The colours in this dress are absolutely beautiful the attention to detail is exquisite. Love the pockets, the length to be honest t... See more

Rated 5 out of 5 stars

Bought the beautiful balia dresses both the green and the red , and malika blouse and I’m so impressed with the quality . The weight and cut and quality of these items are of dresses way above this p... See more

Rated 5 out of 5 stars

I ordered the Irisa Mini Anglaise Dress for my holiday to Italy this summer, cannot wait to wear it. It flatters my body really well, quality is amazing! it was delivered swiftly. My first time using... See more

Rated 5 out of 5 stars

Had minor problem with a return. The owner was so friendly and helpful and sorted the issue straight away. Easy to get in touch over whatsap. Answered my query very quickly. Great customer service


Company details

  1. #535 of 588 best companies in Clothing Shop

Written by the company

A small family run business, we started creating vintage inspired pieces from iconic eras of thirties, forties, fifties and seventies with a modern twist in exclusive prints in sustainable fabrics. Sizes XS-4XL


Contact info

3.5

Average

TrustScore 3.5 out of 5

98 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.5

All reviews

(98)

42 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customer service is terrible

Customer service is terrible. I ordered a dress that fell apart. After asking for weeks they finally sent another that did the same. They immediately promised a refund but never sent this and ignored all my further messages. I get the impression the people running the business don’t know what they’re doing or are stalling refunds to wear the customers out.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous dress

Fabulous dress, I’ve had the same in burgundy for a while. Great winter dress, comfortable and so flattering.

30 January 2026
Rated 5 out of 5 stars

Amazing

Perfection! The best client service in the while UK, without a doubt. Quality items, beautiful dresses... Big fan!

28 January 2026
Rated 5 out of 5 stars

Beautiful quality items

Bought the beautiful balia dresses both the green and the red , and malika blouse and I’m so impressed with the quality . The weight and cut and quality of these items are of dresses way above this price mark , they hang beautifully and very flattering and comfortable.
Customer service was quick and efficient when I needed and resolved quickly .

29 December 2025
Rated 5 out of 5 stars

Absolutely love shopping at Timeless…

Absolutely love shopping at Timeless London! Their pieces are so elegant, comfortable and effortlessly stylish, striking the perfect balance between classic and modern. Incredibly kind customer service and the team genuinely care about making sure you’re happy with your purchase.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Irisa Mini Anglaise Dress…

I ordered the Irisa Mini Anglaise Dress for my holiday to Italy this summer, cannot wait to wear it. It flatters my body really well, quality is amazing! it was delivered swiftly. My first time using Timeless London, and would use them again!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful dress and added bonus

Beautiful dress and added bonus - warm so a perfect winter dress. Gorgeous fabric. I ordered both colours. The burgundy didn’t arrive on time but I was in love with the green and had already decided that was the one I was going to keep.

9 December 2025
Rated 5 out of 5 stars

One word WOW

Timeless what can I say about this dress 🥰 where do i start...
The colours in this dress are absolutely beautiful the attention to detail is exquisite. Love the pockets, the length to be honest there is absolutely nothing i dislike. The sizing is spot on, I ordered a size 10 and its perfect, its like putting on a glove.
I would mortgage my house to have the full timeless wardrobe that how much I love these.
I will be purchasing another and maybe a few more too, look out for my video on tik tok once I wear this in holiday on Wednesday.

1 December 2025
Rated 1 out of 5 stars

I ordered the Lula dress which…

I ordered the Lula dress which literally fell apart after the first time I wore it. It fit really well and was even a little big in some areas. All the seams have ripped and it is impossible to fix as the fabric has frayed considerably. It must be terrible quality as I only wore it to some drinks for 3 hours before taking it off again because it was ripping everywhere. I’ve tried to contact them about a return a few times but have been completely ignored. Disappointing experience.

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Wrong colour and no reply

I ordered 2 skirts from this website. A few weeks later my order arrived. I opened the package and found that 1 skirt was the wrong colour. I contected Timeless London immediately and did not recieve an answer on this email. I tried again trough the contactform on the website and got an answer that they are going to investigate and would get back to me the next day. This has been a week ago and I still have not heard back from them. I send another reply asking for an update and did not get a reply on that email either. Very dissapointed in this company! And its a shame as their products look pretty good. The service is just terrible.

5 November 2025

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