Timhortons Reviews 211

Tim bottoms wednesfield Wolverhampton

I went to Tim’s for lunch via the drive thru, the server was so very polite, who I believe is called Sarah. She served me in a timely manner, complimented my outfit and gave me a loyalty card, very lovely lady, I hope this review reaches her! You made my day! I will defo attend again

Ravi made us feel so welcome in the wednesfield (Wolverhampton) store. Great food, great service! We will certainly be back thanks to Ravi

1st visit; Thurrock Lakeside.

Very clean, warm, nice atmosphere. The food smelled good and the donuts were also very tempting.

Chicken burger was OK, lattice fries were not hot, but the manager changed them for fresh ones when asked, and they were very nice.

I will be back to try their breakfast menu.

Excellent place for good food and coffee. Louise was an excellent employee.

Visited the Dundee drive through before closing and was given a box of Timbits with only two flavours. I didn't realise until I got home.
Obviously this was due to the time of my visit, but it would have been better if they had informed before paying or given the chance to swap for something else, but I emailed customer service and got a quick and suitable response - something not many other places do - hence the 4 star review.

Spent over £15 on a hotdog meal and timbit donut box (20). My son was very unimpressed with the tiny amount of lattice fries and wouldnt eat the hotdog due to amount of mustard and the timbit 20 piece box we bought for £7.50 only had 16 pieces in it! Tried once and never again

Excellent Service provided by the employee Urooba Sherwani at TimHortons. Love the quality of food & coffee. Definetly going to visit again

Didn’t accept cash. Ended up having to give my food for free as handed it to me then asked for payment in digital only . In England we have cash … I will use cash …. If you can’t accept cash I will never return… I’d like to also add … I’m not impressed with the quality and rate of the food . The meat taste v cheap and the hash browns tasted bitter … even if you guys did take cash I wouldn’t return …. Please do us a favour and take your brand back to Canada

Ordered from Swansea branch with Uber eats cost £28.55 for two meals when delivered they were stoned cold and not even edible the distance was about 10 minutes max a lot of money for cold food and got refunded £2.29 which was for delivery will not be ordering again really disappointed

Penrith; 7th Jan 20:30.

No beef burgers at all, Supply Chain issues (apparently). Staff were disorganised and generally unmanaged. Customer in front of us was ignored and not served until I prompted. Only burgers available Vegan and Chicken. Self service tills were unusable for certain items so couldn't order anything.

Person serving had no idea about what was in stock and available. We called in for a surprise for my boys and was very disappointed. I've used other sites without an issue, this is my 'home' store.

Given the lack of menu options, poor service and incredibly bad experience, we walked out only having purchased a box of doughnuts.

Is this really the experience you want Customers to have?

Taken 30 minutes wait for two children's meal . Wished I didn't bother at all .

This is the 3rd time we have been to Tim Hortons in Mansfield and the 3rd time the orders have been cocked up and missing. The staff seem clueless and uncaring and this time we ever use them

Visited the Swansea Branch, should have walked away when I witnessed multiple customers returning to the counter due to errors with their orders. Still I thought I would give them a chance. Got order, realised a complete meal was missing, they fixed this. Hot Dog was hard as a old boot. Lattice fries cold, cheese toastie was disgusting. Only slight saving was the drinks were ok. Restaurant not busy, loads of staff, clearley nobody really running the show.

Turning away custom due to not accepting cash boggles the mind.
Is it just down to the collection of data?
Please explain.

The bacon double burger was lukewarm at best and the burgers tasted like cheap fairground burgers, and the lattice fries were again lukewarm and soft and you had to peel them apart from each other to eat, on a brighter note the coffee is ok.
I hope my poor experience in the Oldbury location is noted because having read so many other reviews then you guys cannot survive. Let the top brass at Tim Hortons know that your food is truly bottom of the pile in its category

The service was amazing it was fast and cheap i would 100%come again

The burger was dry and totally tasteless, the 'fries' were undercooked, cold, and flabby. It was truly horrible and left me wishing I had gone to McDonalds.

I went to the drive through with high expectations. It was my first time. I arrived at the drive through and I had to wait approximately two minutes before someone was able to even take my order. I then drove around to the window and when I tried to pay for my food with cash I was told "card only". At the time I'm thinking "this food better be really good". I get home and the fries are stone cold. They've clearly been left out and not kept warm. I had to warm them up in the microwave. To add insult to injury when I went to drink my caramel latte there was no cream or caramel. The coffee was something that looked like it had come out of a who can make the worst cup of coffee competition. It looked nothing like it does on the menu. I suggest a full audit and competency test of the staff. Getting one thing wrong every now and then is understandable. Getting everything wrong isn't.

First time in a Tim Hortons very disappointing roll for chicken crumbled waffles soggy iced latte was a basic coffee with ice cubes. Staff run of their feet not very friendly won’t be back this was the one in Stenhousemuir

Went Friday evening at 7:30, wasn’t too busy and first appearances were good. Menu looks appealing and the price seemed relatively good. How wrong could I be?
After 25 minutes of waiting worker realised we were still waiting, they had forgotten both of our separate orders. Originally we asked for a refund but they were reluctant to give us one and promised our food was a priority’
So we agreed to wait we were starving!!
Eventually sat down with our order and it was wrong!!! So back again he went and they said they would remake and to keep the other order…

The food was so cold, the fries were cold and hard like they had been kept well over time. When the toasty finally arrived all the toppings were on the outside making it inedible to eat.

Eventually after much deliberation and an hour later we managed to get a refund for our food. The shakes we hadn’t drank we had to pay for as well as the mini donuts.

Drinks were nice to be honest but the donuts were not unfortunately.

Restaurant was dirty with tables not wiped and bins overflowing. I had to push down on the bin to throw away our un eaten order.

Will not be returning, very disappointed as we were really looking forward to it!!!!