Our order was delivered promptly and well packaged. The hornbeam logs are of excellent quality - the crate contains a good mix of different sized logs but with a generous proportion of larger log... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more
Company replied
Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more
Company replied
We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more
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Company details
- #2 of 39 best companies in Firewood supplier
- #2 of 40 best companies in Energy supplier
- #1 of 9 best companies in Environment Renewable Natural Resources
- #3 of 25 best companies in Fuel supplier
- #3 of 70 best companies in Timber merchant
- #2 of 31 best companies in Wood Supplier
About Timports
Written by the company
TIMPORTS – trusted wood fuel specialists since 2008.
Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.
Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.
Why customers choose Timports & FLAMECO®:
- Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
- FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
- Excellent customer service – friendly, knowledgeable team ready to help
- Reliable delivery – professional drivers and well-packed pallet deliveries
- Sustainably sourced wood – working with responsible sawmills in the UK and EU
- Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission
We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.
Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.
Our friendly team is always happy to help with any enquiries.
BUY FLAMECO® NOWTry FLAMECO® bundles and save £170
Written by the company
- Limited time offer
- Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!
Premium FLAMECO® Firewood Quality
Woodsure Ready to Burn Certified
READY TO BURN CERTIFIED
As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.
However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.
This ultra-dry standard delivers clear benefits:
- Hotter, longer-lasting fires
- Cleaner burning with less smoke and residue
- Higher heat output and better efficiency
- Reliable, consistent premium quality
All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.
FLAMECO® – ultra-dry premium firewood you can trust.
Contact info
Unit 8, Poplar Business park, SN6 6JX, Swindon, United Kingdom
- 01793 680305
- info@timports.co.uk
- timports.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really good quality dry logs!
13 May 2026
Reply from Timports
Helll
Thank you for your review, glad you like the quality of the logs
very easy to deal with over the phone
very easy to deal with over the phone, delivery prompt and courteous
13 May 2026
Reply from Timports
Thank you for your lovely review. We’re so pleased to hear you found us easy to deal with over the phone and that your delivery was prompt and courteous. We really appreciate your support and hope to help you again in the future.
Reply from Timports
Hello
We’re delighted to hear you received brilliant service and that everything arrived on time. Thank you for your review.
Regards
Teresa
Trusted supplier
Easy to order, delivered when stated via tracked order.
High quality product every time.
14 May 2026
Reply from Timports
Hello
Thank you for your fantastic review. We’re so pleased to hear that ordering was easy, your delivery arrived as promised with tracking updates, and that you’re consistently happy with the quality of our products. We truly appreciate your continued support. Kind Regards
Teresa
Good price and delivery date options
Good price and delivery date options. Wood is of a high quality and well packed
14 May 2026
Reply from Timports
Hello
Thank you for your great feedback. We’re delighted to hear you were happy with our pricing and delivery date options, and that the wood arrived well packed and met your expectations for quality. Kind Regards
Teresa
You did everything you said you would…
You did everything you said you would do. The delivery driver was excellent.
14 May 2026
Reply from Timports
Hello
Thank you for your wonderful review. We’re really pleased to hear that everything was delivered exactly as promised and that our delivery driver provided excellent service. Your feedback is greatly appreciated. Kind Regards
Teresa
Easy to order on line
Easy to order on line, was kept informed of delivery details- date and time throughout the process. Great deal on purchase. Delivery courier experienced and helpful in placing logs in required location.
13 May 2026
Reply from Timports
Thank you for your fantastic review. We’re so pleased to hear that you found the online ordering process easy and that our delivery updates kept you informed every step of the way. It’s also great to know you were happy with the value of your purchase and that the delivery company was experienced and helpful in placing the logs where needed. Great to hear a shout out for the driver.
Thank you again. Kind Regards
Teresa
Reply from Timports
Hello
Thank you for your review, its much appreciated.
Kind Regards
Teresa
Great product
Great product. The wood burns hot and clean.
Very good delivery service. Will buy again.
12 May 2026
Reply from Timports
Thank you for your excellent review. We’re delighted to hear you’re pleased with the quality of the wood and that it burns hot and clean. It’s also great to know you were happy with the delivery service. We really appreciate your support and look forward to supplying you again in the future.
Reply from Timports
Hello Thank you for your review, nice to hear a shout out for the driver, sorting loads out in this heat, brilliant. Kind regards
Teresa
Good logs and delivery as expected
12 May 2026
Reply from Timports
Hello
Thank you for your review, glad to here you like the logs and the delivery service was good. Kind regards
Teresa
Delivered as promised
Delivered as promised. Neat and compact stacking. Really down to earth company fabulous customer service always eager to please, our go to choice! Thank you
12 May 2026
Reply from Timports
Thank you so much for your wonderful review. We’re delighted to hear that your delivery arrived as promised and that you were pleased with the neat and compact stacking. Your kind words about our customer service truly mean a lot to us. We’re so grateful to be your go-to choice. Kind Regards
Teresa
Reply from Timports
Thank you for your review, glad to here your happy with your logs and you received them on your requested delivery date. Kind Regards
Teresa
Reply from Timports
Hello
We’re delighted to hear you’re once again pleased with the quality of our firewood and the quick delivery service. Thank you very much for your review. Kind Regards
Teresa
Good rapid response and delivery
Good rapid response nd delivery. The product as was advertised.
10 May 2026
Reply from Timports
Hello
Thank you for taking the time to write a review for us, its much appreciated. Kind Regards
Teresa
Reply from Timports
Hello
Thank you for your review, happy to hear the delivery driver was polite and your delivery was on time.
Kind Regards
Teresa
Great products and service
Great products and service. Very helpful when phoned for advice before ordering. Delivery driver wheeled it into the garage for me exactly where I wanted it putting.
7 May 2026
Reply from Timports
Hello
Thank you for your wonderful review. We’re delighted to hear you’re happy with both our products and service, and that our team was helpful when you called for advice before ordering. It’s also great to know the delivery driver was able to place everything exactly where you needed it. We really appreciate you taking the time to write a review for us. Kind Regards
Teresa
Great Service and Product
Ordering was easy, delivery was as advised, delivery man was great very polite and helpful. Wood was well packed and very good quality
24 April 2026
Reply from Timports
Hello
Thank your for your review. We’re pleased to hear that you found ordering easy, your delivery arrived as advised, and that our delivery driver was polite and helpful. It’s also great to know you were happy with the quality and packaging of the wood. Kind Regards
Teresa
Excellent customer service
Very impressed when I got a call to
apologise that delivery would be a day late ( even though it does say on website delivery date not guaranteed)
Wood was delivered early next morning.
Friendly delivery guy who put pallet where I requested..
Have had one fire with the wood and it burns beautifully.
Good price, will use this company again..
4 May 2026
Reply from Timports
Hello
Thank you for your detailed and kind review. We’re really pleased to hear you appreciated the update regarding your delivery and that it arrived early the next morning as arranged. It’s great to know the driver was friendly and able to place the pallet exactly where you needed it.
Its always great to hear the wood is burning beautifully and that you were happy with the price.
Kind Regards
Teresa
Great product and communication.
30 April 2026
Unprompted review
Reply from Timports
Hello
Thank you for your review its much appreciated, glad to hear you like the product and communication was good. Thanks again
Kind Regards
Teresa
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