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Timports Reviews 3,260

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,604 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the logs are well-dried, burn efficiently, and provide great heat output. Many people appreciate the efficient delivery service, with drivers often described as helpful and accommodating in placing orders where requested. The ordering process is frequently highlighted as easy and convenient, with options for flexible delivery dates and good communication throughout. However, some customers also noted minor issues, such as a mixed load appearing as a double crate in pictures but arriving as two separate crates, requiring more space. Additionally, a few people experienced slight delays in delivery or received their order a day earlier than initially agreed, though the company often communicated these changes.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, highlighting the ease of ordering and the ability to... See more

Product

Consumers find the product to be of excellent quality, with many reviewers praising the logs for burning... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent quality of the wood,... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, great, and... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our order was delivered promptly and well packaged. The hornbeam logs are of excellent quality - the crate contains a good mix of different sized logs but with a generous proportion of larger log... See more

Company replied

Rated 5 out of 5 stars

Excellent wood, great value - chimney sweep loves it "best soot, keeps chimney in good condition", burns well and heats house really well. Service is great and delivery man really helpful Just one mi... See more

Company replied

Rated 5 out of 5 stars

Good price especially at the end of the season and with colder weather not yet over. Really nice logs - a mix of beech and hornbeam which are really dry so burn well. the delivery was excellent with t... See more

Company replied

Rated 5 out of 5 stars

We've had several deliveries over the past couple of years and would not go to anyone else for our supplies. Ease of ordering and lovely staff (if needed to speak!), fantastic quality & burning time... See more

Company replied


Company details

  1. #2 of 39 best companies in Firewood supplier
  2. #2 of 40 best companies in Energy supplier
  3. #1 of 9 best companies in Environment Renewable Natural Resources
  4. #3 of 25 best companies in Fuel supplier
  5. #3 of 70 best companies in Timber merchant
  6. #2 of 31 best companies in Wood Supplier

About Timports

Written by the company

TIMPORTS – trusted wood fuel specialists since 2008.

FLAMECO Logo

Based in Swindon, Timports has grown to become one of the UK’s leading suppliers of premium kiln dried firewood. For over a decade we have been dedicated to delivering high-quality wood fuel, outstanding customer service, and reliable nationwide supply.

Our premium brand FLAMECO® represents the highest standards in wood fuel. Every product is carefully sourced, professionally kiln-dried, and prepared to ensure cleaner burning, higher heat output, and consistent quality.

Why customers choose Timports & FLAMECO®:

  • Premium kiln-dried logs – ultra-low moisture for maximum heat and efficiency (typically less than 10%)
  • FLAMECO® quality assurance – carefully selected hardwoods including Beech, Hornbeam and Oak
  • Excellent customer service – friendly, knowledgeable team ready to help
  • Reliable delivery – professional drivers and well-packed pallet deliveries
  • Sustainably sourced wood – working with responsible sawmills in the UK and EU
  • Trusted industry partnerships – working alongside Woodsure, HETAS and the Forestry Commission

We work closely with sawmills using energy-efficient kiln drying systems, including heat exchange technology from biomass energy production, helping us produce consistent high-quality logs while supporting a more sustainable supply chain.

Through long-term partnerships with suppliers and stove centres across the UK and Ireland, we ensure customers receive the right fuel for their stove or fireplace. Our goal is simple: reliable heat, premium products, and service you can trust.

Our friendly team is always happy to help with any enquiries.

BUY FLAMECO® NOW

Try FLAMECO® bundles and save £170

Written by the company

Limited time offer
Try a FLAMECO® Premium Kiln Dried Firewood bundles and save £170 (was £495, now only £325)!

Premium FLAMECO® Firewood Quality

Woodsure Ready to Burn Certified

READY TO BURN CERTIFIED

As a certified member of the Woodsure Ready to Burn scheme, backed by Defra, all firewood sold must have a moisture content of below 20% to ensure cleaner and more efficient burning.

However, FLAMECO® goes significantly further than the standard. Our premium kiln-dried logs are carefully selected and professionally dried to achieve exceptionally low moisture levels — typically below 10%.

This ultra-dry standard delivers clear benefits:

  • Hotter, longer-lasting fires
  • Cleaner burning with less smoke and residue
  • Higher heat output and better efficiency
  • Reliable, consistent premium quality

All FLAMECO® firewood is responsibly sourced from trusted UK and European partners, professionally kiln dried, and quality checked to ensure every delivery meets our premium standards.

FLAMECO® – ultra-dry premium firewood you can trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

On time

On time, helpful driver and good wood

4 May 2026
Timports logo

Reply from Timports

Hello
Thank you for your great review. We’re pleased to hear your delivery was on time, the driver was helpful, and that you’re happy with the quality of the wood. Kind Regards
Teresa

Rated 5 out of 5 stars

Great experience with TimPorts…

Great experience with TimPorts kiln-dried oak wood delivery.
Good price, delivered on time, driver was helpful & courteous.
Will use TimPorts again

2 May 2026
Unprompted review
Timports logo

Reply from Timports

Thank you for your great review!

We’re delighted to hear you had a great experience with your FLAM.ECO® kiln dried oak logs, and that the price, delivery, and driver service all met your expectations.

We truly appreciate your support and look forward to supplying you again soon!

Rated 5 out of 5 stars

Excellent value and great delivery

Excellent value and great delivery. Totally recommend this company.

1 May 2026
Timports logo

Reply from Timports

Thank you for your fantastic review!

We’re delighted to hear that you found the FLAM.ECO® logs excellent value and that the delivery service met your expectations.

We truly appreciate your recommendation and support — it means a lot to us!

Rated 5 out of 5 stars

Easy to order kept up todate on…

Easy to order kept up todate on delivery driver was very pleasant and helpful excellent quality wood thank you

16 April 2026
Timports logo

Reply from Timports

Thank you for your lovely review!

We’re delighted to hear that ordering was easy, you were kept updated throughout the delivery process, and that the driver was pleasant and helpful. It’s also great to know you’re happy with the quality of the FLAM.ECO® wood.

Thank you for your support — we hope to serve you again soon!

Rated 5 out of 5 stars

First class delivery and value as…

First class delivery and value as usual. Took advantage of 'valued customer' discount to stock up for winter.

16 April 2026
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Reply from Timports

Thank you for your fantastic review!

We’re delighted to hear that the delivery and value were first class as usual, and that you were able to take advantage of the valued customer discount to stock up for winter.

We truly appreciate your continued support of Timports and look forward to serving you again soon!

Rated 5 out of 5 stars

Great once again

Great once again. Great delivery even though it’s a little difficult to get here with a big lorry. Great wood. We chose hornbeam this time. Great value.

14 April 2026
Timports logo

Reply from Timports

Thank you for your fantastic review!

We’re delighted to hear that the delivery went smoothly once again, even with the access challenges, and that you’re happy with the quality and value of the FLAM.ECO® hornbeam logs. 🔥

We truly appreciate your continued support and look forward to supplying you again soon!

Rated 5 out of 5 stars

The logs are always excellent and the…

The logs are always excellent and the delivery drivers are always helpful.

29 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your kind review and continued support. We’re delighted to hear you’re consistently happy with the quality of our logs and that the delivery drivers have been helpful. I will pass your comment over to the team.
Kind Regards
Teresa

Rated 5 out of 5 stars

Great logs as always

Delivery was great and on time as expected and logs were a great quality

29 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review, happy to hear everything was great. Kind Regards
Teresa

Rated 5 out of 5 stars

Not only is the wood Quality

Not only is the wood Quality, so are the management and staff. As a well known advert once stated 'They do exactly what they say on the tin (wood). You can probably get cheaper, but if you do, it probably won't be as good.

15 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your thoughtful and generous review. We’re really pleased to hear you’re happy with the quality of our wood, as well as the service from our management and team. It means a lot to know you value our reliability and the consistency of what we provide. Thanks again. Kind Regards
Teresa

Rated 5 out of 5 stars

Quality kiln dried firewood at a…

Quality kiln dried firewood at a reasonable price always prompt delivery on your chosen date.

14 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review, happy to hear the delivery went as expected. We do try to keep the prices competitive. Thank you again.
Regards
Teresa

Rated 5 out of 5 stars

Our 2nd del from this company

Our 2nd del from this company. Our 1st del was Hornbeam, which we had never heard of, but we were well impressed with the ease of delivery, the way the logs were packed and, importantly, how slow burning the wood was. We mistakenly ordered a mixed Birch/Hornbeam 2nd time, but still very happy with it. Good company to deal with.

27 April 2026
Timports logo

Reply from Timports

Thank you for your thoughtful review and for coming back to us for a second delivery. We’re delighted to hear you were impressed with your first order of hornbeam and that you found the delivery process, packing, and burn quality all met your expectations. It’s also great to know you’re still happy with your mixed beech and hornbeam order. We really appreciate your continued support
Kind Regards
Teresa

Rated 5 out of 5 stars

Great service from Timports

Great service from Timports. I forgot to include the discount code on this order and they applied it retrospectively. Always the best prices and good sized logs. The oak is just on another level, very dry, burns very clean and gives off a good amount of heat. Don't need much to take the chill of the room during these spring evenings. It lasts well if turn the draught right down for a longer burn. Really pleased with it hence the repeat orders.

13 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your detailed and kind review. We’re really pleased to hear you’ve had such a positive experience with us and that we were able to apply your discount retrospectively. It’s great to know you’re happy with the quality and size of the logs, especially the oak, and that it’s performing so well in terms of heat and burn time.
We truly appreciate your repeat custom and thoughtful feedback.
Kind Regards
Teresa

Rated 5 out of 5 stars

Good service 👍

You delivered as organised and the product is as described.

24 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review. We’re pleased to hear everything arrived as organized and that the product met your expectations. Kind Regards
Teresa

Rated 5 out of 5 stars

Excellent service delivered on day…

Excellent service delivered on day arranged very helpful driver thanks

24 April 2026
Timports logo

Reply from Timports

Hello Tony
Thank you for your wonderful feedback. We’re pleased to hear the delivery arrived as arranged and that our driver was helpful. We’ll be sure to pass on your thanks.
Kind Regards
Teresa

Rated 5 out of 5 stars

Driver was great

Driver was great ,friendly and helpful. Wood was neatly packed in very good crates. Haven't burnt any yet but I'm sure it will be fine

23 April 2026
Timports logo

Reply from Timports

Hello
Thank you for your review, always good to know the driver has been helpful and friendly makes a huge difference. Let us know what you think when you've burnt some.
Kind Regards
Teresa

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