tiney Reviews 

259
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and caring childminders who create safe, fun, and engaging learning environments for the children. Parents are particularly impressed by how quickly little ones settle in and how professional the staff remains. People also highlight the user-friendly mobile app and the helpful support team that make daily communication smooth. Some reviewers were not happy with the administrative support, noting issues with the complaints process and organizational handling. A few other people also felt that communication could be improved and assistance was lacking during unexpected situations.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with staff, describing them as exceptionally caring,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how smooth and straightforward the... See more

Service

Consumers find service to be positive, highlighting exceptional experiences with supportive childminders and... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional guidance and... See more

Application

Reviewers highlight positive aspects of the app, describing it as an informative, user-friendly tool that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jo at Tiney Bears Tiney Home is the most fantastic childminder! Every day she goes above and beyond to create the most enriching experience for the children. Her home setting has an abundan... See more

Company replied

Rated 5 out of 5 stars

Amina is absolutely amazing. I would highly recommend her. She has made it so easy for my son to settle In. She does really good things with him, like different parks, children’s centre and loads o... See more

Company replied

Rated 5 out of 5 stars

My grandchild's child minder parveen arif is An absolute blessing! My grandson settled in so well and was comfortable it made me feel at ease especially when he had a smile on his little face when I s... See more

Company replied

Rated 5 out of 5 stars

We are extremely happy with the care our baby receives from Tiney and specially Vani.She is kind, patient, and very attentive to our baby’s needs. From feeding and hygiene to playtime and comfort, sh... See more

Company replied


Company details

  1. Childcare Agency
  2. Childminder
  3. Career and Education Provider

About tiney

Written by the company

Who are tiney?
At tiney our mission is to enable affordable childcare for parents, high quality early education for children and amazing careers for childminders.

We are the UK's largest registered childminder agency, responsible for quality assuring and working alongside our community of fully registered childminders.

There are now over 1500 tiney homes open or coming soon around the country, run by childminders from a wide range of backgrounds but all united by a mission to change children's lives. We are proud of our big, warm, vibrant professional community of early years educators; they are the heart of tiney.

Our Training Offer
tiney offers a fantastic supported training pathway to childminder registration and ongoing support to our registered childminders through our app, continuous CPD, events, community coaching programme, discounts and benefits and much more. To find out more about how to become a childminder visit tiney.co/childminders/new-to-childminding/

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(259)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely loved the cpd course tonight…

Absolutely loved the cpd course tonight and loved the fact Claire bought he personal experience into the course tonight I gave a real insight into other learning perspectives. I have a Send child and there’s not enough support out there ⭐️⭐️⭐️⭐️⭐️

1 April 2025
Unprompted review
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Reply from tiney

Thank you so much Charlotte! We're thrilled you loved the CPD course. Claire’s insights were so valuable and Cookies was an unforgettable example! Supporting SEND children is so important to us, and we’re always here to help guide and support you on this journey. ⭐️💙

Rated 1 out of 5 stars

Awful childminder

Awful childminder. Very neglectful to the children, unfriendly and unhygienic. No clue how they can look after children. Don't ever use them. The website has no option to complain and save others the bad experience we have had. Just a no!

10 March 2025
Unprompted review
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Reply from tiney

Thank you for sharing your concerns and we're really sorry to hear this. We've tried to reach out, but we haven’t been able to match your details with any of the families in our records. We take feedback like this extremely seriously, children’s safety and wellbeing are at the heart of everything we do. Please do get in touch with us directly at community@tiney.co so we can properly look into what happened and offer the right support 💜

Rated 5 out of 5 stars

My experience with tiney.

My experience with tiney has been brilliant all the way. From the first time I contacted tiney inquiring about being a childminder they have been so helpful and encouraging me when needed the most. The support system is brilliant. I would really recommend tiney to anyone who is interested.

27 March 2025
Unprompted review
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Reply from tiney

Such a lovely experience to share Mumtaz! 💛 It’s wonderful to hear how supported and encouraged you’ve felt. Wishing you all the best on your childminding journey! 😊🌟

Rated 5 out of 5 stars

Absolutely amazing service start to…

Absolutely amazing service start to finish! I wasn’t sure if I wanted to start as I was worried about not getting any clients but Poppy my advisor was very helpful and filled me with confidence. They were very quick to reply to any questions and I fully qualified and was up and running within 1 month, now 1 month on, I am nearly fully booked. Can not fault them in any way shape or form.

27 January 2025
Unprompted review
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Reply from tiney

Hey Emma, Poppy will be so happy to hear this! 🌟 It’s wonderful that she gave you the confidence to start, and being nearly fully booked already is incredible, well done! 😊💛

Rated 5 out of 5 stars

I’ve just passed my registration with…

I’ve just passed my registration with Tiney, and I couldn’t be happier with the support I’ve received throughout the process. From the very beginning, the team has been incredibly helpful, guiding me step by step and always being available to answer my questions. The training was well-structured and informative, giving me the confidence to start my childminding journey.

What stands out the most is how supportive and encouraging the Tiney team has been. They truly want you to succeed and are there every step of the way. The platform is also easy to use, making the process smooth and stress-free.

I’m so excited to start my business, and I know I have a great team behind me. If you’re thinking about becoming a childminder, I highly recommend Tiney!

27 March 2025
Unprompted review
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Reply from tiney

We are so happy to hear this Farah! 🎉 Huge congratulations on passing your registration! It’s wonderful that you’ve felt so supported and confident throughout the process. Wishing you all the best as you start your childminding journey🚀😊

Rated 5 out of 5 stars

I love working with Tiney

I love working with Tiney. They are not perfect but they have given me the chance to speak with them about the areas I think they could improve and I feel they are working towards achieving this. They are super friendly and supportive, there is ample training opportunities and resources to use. As a newbie to the sector I couldn't imagine a better Agency to work with than Tiney.

25 March 2025
Unprompted review
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Reply from tiney

Hey Leannne, we are so glad to hear this! We know there’s always room to grow, and we truly value you letting us know about how we can improve. It’s fantastic to know you feel supported and have access to all the training and resources you need. We love being part of your journey 😊

Rated 1 out of 5 stars

Tiney requires experienced childminders…

Tiney requires experienced childminders to earn money while they take a share of the profit. However, on their advertisements and website, they have mentioned that no experience is needed and that unexperienced individuals are welcome.

In my case, I paid £300 in Tiney fees, along with the costs for my and my husband's DBS checks (twice), my medical report, and my first aid training. For my theory call, I took half a day off work, and I also had to attend a video call for my registration.

Before my home visit, my adviser told me to book a video call to get advice on any necessary changes before the visit. During the video call, my husband was with me for support. When discussing my home setup, the adviser asked about our boiler and heater. Since we had recently moved into our new house, my husband was more familiar with these things, so I asked if he could explain them. She said, "Okay, that's fine," so we assumed she was advising us.

I also have knowledge about safeguarding, but during that video call, I was nervous. So, I asked the adviser if my husband could explain the electrical appliances, and she said, "Absolutely fine." My husband even clearly said, "Please advise us—if any changes are needed, we will do them."

However, the result was shocking. I was disqualified, and the reason given was that I lacked safeguarding knowledge and that my husband was more active than me. We thought the video call was meant to provide guidance, but instead, they directly disqualified me.

I requested another chance, as we had already spent a lot of money. I also asked if I would have to pay again if I reapplied after a few months. She said they would discuss it after six months, which I found very unfair.

Additionally, we spent money on online resources to prepare for this process, and they are still with me, but I can't return them.

So please, don't join Tiney.

22 November 2024
Unprompted review
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Reply from tiney

Hey Naziya, Emily here, I head up the Customer Onboarding team here at Tiney. I’m really sorry to hear you’re feeling disappointed about your application outcome—I know this isn’t the news you were hoping for. At Tiney, we have a set quality bar that all applicants need to meet to ensure that every child in our care is in the safest possible hands. Safeguarding is at the heart of everything we do, and throughout the onboarding process, we observe and assess knowledge in this area to make sure all our childminders feel confident and prepared. Unfortunately, at this time, we felt that your Safeguarding knowledge wasn’t quite where it needed to be to move forward. That said, we absolutely appreciate your passion and effort, and we’d love to encourage you to take some time over the next six months to strengthen your understanding in this area. If you decide you’d like to reapply, we’d be more than happy to welcome you back!

Rated 5 out of 5 stars

Fantastic home nursery

My 18month old son has been attending Little Pickles Tiney Home Nursery with Karis for a few weeks now and he has settled in so well. His confidence has flourished and has learnt even more words and gestures. Karis’ regular updates on the app are fantastic and he always looks so happy and doing something fun. We are very pleased to have chosen Little Pickles. Thank you so much

20 March 2025
Unprompted review
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Reply from tiney

Thank you for sharing your experience! 💜 It’s wonderful to hear how well your little one has settled in and how much they’re learning. It sounds like Karis is doing an amazing job, and it’s great to know how happy and engaged the children are 😊

Rated 5 out of 5 stars

My child is now part of their family

My child is now part of their family, i can see a flash smile when i m dropping him.

13 March 2025
Unprompted review
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Reply from tiney

Moses it is so lovely to hear that your child is happy with one of our childminders! We’re thrilled to know that they’re already building such a positive connection. Thank you for sharing, it really mean a lot to us! 😊

Rated 5 out of 5 stars

Excellent Support and Smooth Registration Process


I had a great experience registering with Tiney as a childminder. The process was well-structured, and the team provided excellent support at every stage. From the initial application to the theory call and final setup, I felt guided and well-informed.

The resources and training materials were thorough and easy to follow, making the transition into childminding smooth. The team was always responsive and ready to help with any questions I had along the way.

Overall, I’m very happy with Tiney and would highly recommend them to anyone looking to start their childminding journey!

15 March 2025
Unprompted review
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Reply from tiney

Thank you so much for your wonderful review Borislava! We're thrilled to hear you had such a smooth and supportive experience registering with us. It’s great to know that our resources and team helped make your transition into childminding easier. Your recommendation means so much to us! 😊✨

Rated 5 out of 5 stars

My experience so far I honestly cannot…

My experience so far I honestly cannot fault. I've literally just qualified so can't say about the aftermath but all the training they made easily accessible on an app and you have online webinars to join In and someone on hand to answer any questions. Now I'm going through the setup to open my business... All the information is there from tax returns to signing up with HMRC aswell as extra training for your journey. I haven't fell upon a negative so far. They all seem friendly and willing to help!

13 March 2025
Unprompted review
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Reply from tiney

Thank you so much for your lovely review Amy! We're so glad to hear you've had such a positive experience with the training and support. It’s great to hear you're feeling confident as you set up your business. Wishing you all the best on your journey! 😊🎉

Rated 5 out of 5 stars

I have just passed my registration…

I have just passed my registration visit with tiney, they have been amazing! very supportive and encouraging all the way through. As a childminder who was previously registered with Ofsted I would hands down reccomend tiney out of the two. I was a bit of an unsual case for tiney but they have tailored the process for me and we have worked together. Highly reccomend.

10 March 2025
Unprompted review
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Reply from tiney

Hi Hazel, it's Gemma 👋 I helped you right at the beginning when you first got in touch with tiney. I'm so happy to see you've now registered, huge congratulations! 🎉 It's fantastic to hear how supportive and encouraging the process has been, especially in tailoring the process for you and your unique setting🌳.
Wishing you all the best on this journey! 😊

Rated 5 out of 5 stars

Very helpful agency!

I've just completed my registration with tiney, and they have been incredibly helpful throughout the process! They helped me so much with stepping into the world of childminding. Appreciate it!

8 March 2025
Unprompted review
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Reply from tiney

Jesscia, that’s fantastic to hear—congratulations! 🎉 So glad that you feel we have helped you get started on your journey into childminding. Wishing you all the best as you move forward! 😊

Rated 5 out of 5 stars

Wonderful Experience

My registration visit was such a pleasant experience. I was made to feel so at ease and supported. The tiney team are a wonderful group who are truly there to support, guide and assist in anyway possible.

28 February 2025
Unprompted review
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Reply from tiney

That’s wonderful to hear Tegan! 😊
So glad your registration visit was such a positive experience. The feedback from your visit was that you had really taken onboard everything from your training, well done! We’re excited to continue supporting and guiding you as you move forward. Wishing you all the best on your journey! ⭐

Rated 5 out of 5 stars

Excellent Support & Guidance from Tiney…

Excellent Support & Guidance from Tiney – Highly Recommended!

At first, I was hesitant to join Tiney because I had never heard of them before. Starting a childminding business felt overwhelming—I didn’t know where to begin, what the process involved, or how to navigate all the responsibilities that come with working with children. Doing it alone seemed scary, but joining Tiney turned out to be the best decision.

From the start, my advisor, Chloe, has been absolutely amazing. She has been incredibly supportive and always there whenever I needed help. The training process was smooth, and the guidance I received made everything much clearer. I initially thought I wasn’t ready, but Chloe believed in me and gave me the push I needed to register sooner than I expected—which was exactly what I needed.

Tiney provides great reassurance and peace of mind, especially for those who are new to childminding and unsure of where to start. They ensure you have all the policies, training, and support necessary to set up and run your business confidently. Even the inspection process was well-organised, and the theory call was handled professionally, which made the experience much less stressful.

Overall, I’ve had a fantastic experience with Tiney. The team is professional, supportive, and excellent at communicating every step of the process. I highly recommend them to anyone looking to start a childminding business but feeling unsure of the journey ahead.

4 March 2025
Unprompted review
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Reply from tiney

Thank you so much, F. Hadi, for your wonderful feedback! 😊 We're so happy to hear that Chloe and the team made your childminding journey smoother and helped you feel more confident. Starting something new can be daunting, but it’s amazing to see how far you’ve come! 🎉

We’re proud to have supported you, and we’re always here if you need anything. Wishing you all the best in your childminding journey, and again, thank you for recommending tiney! 🌟💛

Rated 1 out of 5 stars

Waste of Time and Energy

Paid £300 registration fee
Paid £75 for GP Consultation call that was only 3 minutes long, and the person was on a bus or something. Was expecting alot more for a £75 consultation, that was a 3 minute video call.
Paid £80 for the First Aid training.
Keep in mind they also take 12% of your earnings.
The discover page was rather useless as nobody responded to my posts.

It's a very expensive process. Unfortunately, I didn't pass my registration visit and was told on the day that Tiney may look at the results and may reschedule or reconsider. However, this wasn't true as I've lost access to my account.

I paid quite a hefty sum for this "training" and could've had a cheaper experience If i had listened to the reviews here and gone with Ofsted or with the council instead.

If you are planning to register with Tiney, reconsider your financial requirements and go with another angency or your council or ofsted themselves. It's not worth the amount of money you will pay to be dropped off at a hat.

3 March 2025
Unprompted review
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Reply from tiney

Hey Emmanuella, Emily here, I head up the Customer Onboarding team here at tiney. I am really sorry to hear your application was unsuccessful with us and you were disappointed by this outcome. The £300 joining fee covers the support from your advisor, your theory call, your home check call, the childminder training and your registration visit. A GP Health declaration and a paediatric first aid course are both requirements for registration as a childminder and is something you would also require if you were to register with Ofsted. The GP consultation with the external company we use is an option for all our trainees if they are having issues with getting their declaration from their doctor and they require the form to be returned quicker, the length of this call depends on what is needed to be discussed on the call.

Regarding your registration visit, each application is carefully reviewed by our panel and considers each individual situation and unfortunately where Safeguarding or Quality concerns arise that do not meet our required standards, we must take regulatory action. Sadly, this can sometimes mean withdrawing an application at this stage, we do not take these decisions lightly. Safeguarding and quality are our highest priorities, and we have a set standard that we must uphold.

I know this isn't the outcome you were hoping for, and we appreciate the time and effort you put into the process. We wish you all the best with your next steps.

Rated 5 out of 5 stars

✨ A Huge Thank You to Tiney

✨ A Huge Thank You to Tiney! ✨

I cannot express enough how grateful I am for the incredible journey I've had with Tiney. From the very start, the process has been smooth, well-structured, and, most importantly, filled with amazing support at every step.

The team has been nothing short of fantastic, always available to answer questions, guide me through each stage, and provide reassurance when needed. They truly care about the success of their childminders, and that personal touch has made such a difference.

Becoming a registered childminder felt like a huge milestone, and I couldn't have done it without the dedication and encouragement of the Tiney team. Their training, resources, and ongoing support have been invaluable, making what could have been a stressful process feel manageable and even enjoyable!

If you're considering becoming a childminder, I wholeheartedly recommend Tiney. They don’t just help you register—they empower you to build a nurturing, successful childcare business with confidence. ❤️

Thank you, Tiney, for everything!

2 March 2025
Unprompted review
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Reply from tiney

Rinthy thank you so much for your kind words! It truly means the world to us. It’s amazing to see how you’ve embraced every part of the training and support, and there’s no doubt you’ll go on to be a fantastic childminder.

We’re so excited for your journey ahead, and we’ll be here to support you on the way! ❤️

Rated 3 out of 5 stars

The childminder we found worked through…

The childminder we found worked through an agency - tiney so we didn’t really have a choice but to use this agency.
So far happy with the service- disappointed that the customer service appears to have been outsourced to the Philippines as getting a response from the customer service team took about 3 working days for a reply and considering this is care for my child it’s actually quite shocking.

1 January 2025
Unprompted review
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Reply from tiney

Hi Jen,
Amy here, I head up our Customer Operations here at tiney. Thanks for your feedback, I'm really glad to hear you’re happy with your childminder! I completely understand that when it comes to childcare, getting timely support is essential. Our team, based in both the UK and the Philippines, are dedicated to helping families and childminders as quickly and thoroughly as possible. I'm really sorry that in this instance, you experienced a delay, I know that’s not ideal. We're actively hiring more team members to improve our response times and making changes to ensure families get the support they need even faster. If there's anything outstanding that we can help with please don't hesitate to reach out to us via the in app chat or on community@tiney.co

Rated 5 out of 5 stars

Brilliant agency to train with!

I have just registered as a childminder with tiney and the whole experience has been so so good! The support from tiney is amazing, everyone is so helpful and the resources they have pre and post registration is phenomenal. Hopefully this all continues now I'm registered!

19 February 2025
Unprompted review
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Reply from tiney

Hey Liv, thank you so much for the feedback! It’s great to hear that the process has been such a positive experience and that you’ve felt so supported along the way. We look forward to seeing you thrive now your registered! 😊✨

Rated 5 out of 5 stars

Great place to train as a childminder

Great place to train as a childminder, lots of support and resources to learn from.

13 February 2025
Unprompted review
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Reply from tiney

Thank you Fabiana! 😊 We're so glad you're finding the support and resources helpful. Keep up the amazing work! 🌟

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